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Nelnet Jobs & Careers

3 jobs

Overview: Supervise associates in all facets of department and ensure individual/team goals are met and exceeded. Available Hours: Mon-Wed 9:00am-6:00pm Sat/Sun choice of 6:00am or 9:00am start (Off Thurs & Fri) or Mon-Fri 12:30pm-9:30pm Responsibilities: Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy. Contribute to Continuous Process Improvement. Act...
Overview: Are you looking to work in a growing department? Do you thrive in fast-paced environments? Join the Nelnet Email/Chat team today! The Email/Chat team is responsible for servicing our student loan customers through inbound channels primarily including emails and chats. The services offered should provide solutions and options to manage loan debt. Through cross-training in the many functio...
Overview: Respond to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquires as needed. Candidates must deliver a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems. Training: Mandatory 4 weeks Mon-Fri 8a-5p Shifts: Friday-Monday 1p-12a Monday-Friday 2:30p-11:30p R...