Reviewing the Checklist Process and ensuring everyone follows the daily checklist, Changes in checklist and update Reviewing the Checklist Process and ensuring everyone follows the daily checklist, Review with L1 Team on checklist, Open Tickets , Internal discussion with L1 Team on RCA , Open Tickets, Compliance Checklist Open the TAC cases with OEM and follow up till closure , RCA Submissions SOP preparation & Timely update of SOP, Guide to L1 Team to follow the SOP. ClearPass Policy Manager and ClearPass Live Monitoring Posture policies, OnGuard,AD integration, Enforcement Policies Guest and BYOD solution TACACS migration System level configuration (like Clustering, licensing, device insight, certificate management, upgrade, downgrade, Reporting etc) Basic Switching & Routing knowledge.