AWS, Azure, Google Cloud Platform); and their key technologies, including: Observability, AIOPs, APM; + ServiceNow or similar tools IT Service Management modules and how they are implemented across different operating models (ITIL); + DevSecOps transformations; + Knowledge of industry leading discovery technologies (SCCM, Tanium, Armis, Intune) and how they integrate with ServiceNow; + Understanding IT Asset and Configuration Management principles; + Knowledge of Service Management and Operations processes in ServiceNow (Change Management, Incident Management, Problem Management, Request Management & Knowledge Management); + Developing and re-engineering IT processes, capabilities, and controls in an effective and efficient way; + Implementing and maturing governance frameworks, including operating models for skills and people to support operations on premise and in the cloud as well as reporting capabilities; and, + IT Financial Management- cost asset management and optimization. Demonstrates thorough abilities and/or a proven record of success in the following areas: + ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.); + IT Service Management, ITIL 4, COBIT; + IT Asset Management / IT Cloud Financial Management; + Cloud Platforms (Amazon Web Services (AWS), Azure, GCP); + DevSecOps Transformation; + Cloud Discovery, including tagging integration and federated configuration; + Cloud Application Performance Monitoring (APM); + Cloud auto-scaling, ELB; + Cloud AI Ops / AI Monitoring; and, + Cloud Discovery.