Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer’s needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience. Determines proper equipment usage, application and body position, adjusting as necessary in the administration of such treatments as exercise, gait training, soft tissue mobility, whirlpool, hot packs, ultrasound, paraffin, ice packs, electrical stimulation, and traction.