Knowledge and Skills: ABA clinical knowledge and experience; Demonstrated analytical skills with the ability to synthesize a variety of clinical and social data to determine an appropriate diagnosis, treatment plan and monitor effectiveness of treatment programs; Ability to effectively engage in one to one communication with parents and clients; Expertise in tracking and ensuring clinical outcomes, progress, and maintaining a high level of compliance; Ability to seamlessly transition between strategic and hands-on responsibilities; Proven experience and understanding of customer service; Works well in a collaborative environment and builds mutual trust and credibility at all levels of the organization; Effective communication skills, both written and verbal with clients, internal and external stakeholders; Demonstrated ability to work independently and self-motivated to achieve business goals; Excellent interpersonal skills; Superior skills in time management, observation, and data analytics; Proven strong work ethic with attention to detail, accuracy, and quality. This role is responsible for: Leading and maintaining staff by orienting and training team members; Ensuring the daily functions of the team are completed by communicating job expectations; planning, monitoring, and appraising job results; Managing, coaching, and developing a high performing team that meets agreed objectives and which delivers.