OTHER

FEED

UNKNOWN

Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.

Overview:
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

Responsibilities:
1. Maintenance of Guest Service Standardsa. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.g. Ensures all unused check lanes are blocked off when not in use.h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.2. 2. Training and Development of Front porch Hostsa. Provides training and direction to hosts not meeting the front porch standards.b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.3. 3. Sales, Cash and Invoice Accountinga. Prepare weekly cash report and accompanying documentation.b. Maintain sales related information.c. Process invoices and transfers as assigned.d. Process beer/wine payments.4. 4. Cash Related Activitiesa. Prepare bank deposits according to policy.b. Handle payroll check approval/cashing according to company policy.c. Ensure that an accurate daily cash count is completed.d. Process guest needs such as money orders, stamps, lottery tickets, etc.e. Process returned checks according to policy.5. 5. Cash Office Securitya. Ensure the security of the cash office and store funds.b. Maintain accountability standards of cashier tills.c. Maintain supplies needed for front porch and cash office.6. 6. Cashier/Guest Service Clerk Performance Reportsa. Monitor and analyze the Operator Activity Report.b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.7. Perform all other duties as assigned by management.

Qualifications:
1. Friendly, outgoing personality.2. Ability to work well with others.3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.4. Ability to read and understand information and direction.5. Knowledge of front porch operations.6. Ability to supervise people including training and development.7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.8. Effective communication and guest service skills.9. Must be at least 18 years old.10. Ability to stand for extended periods of time.11. Demonstrate successful use of math skills.12. Ability to work well with computers.#LI-KS1

Lowes Foods

Assistant Guest Service Mgr FT

Accounting

Analysis Skills

Billing

Check Processing

Communication Skills

Corporate Policies

Interpersonal Skills

Lift/Move 25 Pounds

Loans

Loss Prevention

Maintenance Services

Mathematics

Multitasking

People Management

Performance Analysis

Retail Management

Returns Processing

Sales

Team Player

Training/Teaching

[AW]-iCims

Oversee and assist EO staff with various aspects of compliance-related duties, including but not limited to: Administrative resolutions including but not limited to: evidence collection, pre-resolution meetings, restorative resolutions, pre-hearing meetings, hearing coordination, etc. Providing administrative support on Clery Act compliance including initial review of daily reported crimes, conducting law enforcement request from partner agencies, coordination of statistical data collection from various university areas, etc.

YEAR

Position Summary Information Classification Title University Program Associate Working Title Office Manager & Case Coordinator Location Boone, NC Job Category 5 Position Number 083701 Not Eligible for Visa Sponsorship VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S Department Access & Opportunity: Equal Opportunity - 630000 Primary Purpose of Position TheOffice of Access & Opportunity provides leadership to the University's efforts to foster a welcoming and accessible environment. The office promotes opportunity in educational opportunity, programming, and employment and promotes an environment of respect while honoring civil rights for all members of the University community. The Equal Opportunity (EO) unit of Access & Opportunity strives to make Appalachian State University a discrimination-free, harassment-free environment for faculty, students and staff to work, live, and learn. EO oversees university equal opportunity policies, responds to complaints of discrimination & harassment based on protected status, conducts investigations, develops and delivers training and educational outreach to campus, as well as provides consultation to supervisors and managers regarding equal opportunity concerns and initiatives. The Case Coordinator & Office Manager serves as the central administrator for client file management. This position also serves as the office manager of office administration, file creation & management, departmental budgets, office database, processes, etc. Minimum Qualifications Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License/Certification Required Essential Job Functions <ul><li>Providing support to the office to ensure compliance with University Policy, Title IX, Title VII, ADA/504, VAWA and the Clery Act </li><li>Providing administrative and case management support to the office related to procedures, investigations, and resolution processes </li><li>Overseeing recruitment and training of applicable volunteer participants including but not limited to advisors, advocates, and hearing officers </li><li>Overseeing coordination and administration of hearings and serve as a hearing administrator in formal hearings conducted by the office </li><li>Coordinating the receipt of NCAA Student-Athlete Attestations in collaboration with the Title IX Coordinator </li><li>Assisting office staff with scheduling meetings, sending correspondence, and notetaking. </li><li>Assist with evidence collection and preparation, including but not limited to: Bates stamping, compilation, and transcript redactions, etc. </li><li> </li></ul>Knowledge, Skills, & Abilities Required for this Position Knowledge of:<ul><li>Office management including the handling of confidential documents </li><li>Computer programs and systems to quickly address and meet business needs </li></ul>Skills & Abilities Required:<ul><li>Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs </li><li>Exceptional organizational skills and detail-oriented </li><li>Ability to consistently practice diplomacy, discretion, and exceptional customer service </li><li>Ability to use proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free </li><li>Ability to maintain the confidentiality of sensitive and confidential information (e.g., personnel-related issues, FERPA-protected student information, etc.) </li><li>Ability to take initiative, work independently, and complete projects without detailed instructions </li><li>Ability to maintain detailed records of work-related activities </li><li>Ability to manage workload and prioritize work assignments to ensure completion within established timeframes and by expected deadlines </li><li>Strong critical thinking skills </li><li>Ability to manage multiple budgets with accuracy </li><li> </li></ul> Preferred Qualifications <ul><li>Three or more years of related office experience </li><li>Experience working at a university and knowledge of policies and procedures relevant to the position </li><li>Experience working in civil rights compliance </li><li>Experience working with confidential information and/or compliance area </li><li>Experience with Microsoft Office, Database management, Procurement Card credit card program, Banner programs, AIM, YoMart, and Degree Works </li><li>Demonstrated ability to work in a high-volume environment with competing deadlines </li><li>Experience creating, implementing, and conducting training and presentations. </li><li> </li></ul> Required Functional Competencies to Successfully Perform Job Duties. Knowledge-Program Organization<ul><li>Knowledge of civil rights laws and its application within the various facets of employment and higher education. </li><li>Requires knowledge of organizational structure, functions, services; programs; and office procedures and practices. </li><li>Serves as the primary content/process resource for administrative resolutions. </li><li>Operational knowledge and the ability to articulate the purpose of the University and EO including its mission, services, clients and measures of business effectiveness in order to adapt processes, procedures and activities to meet needs. </li><li>Ability to interpret relevant University policies and procedures and advise students, faculty and staff on nuanced discrimination and harassment concerns and questions. </li><li>Ability to understand the interplay between multiple competing policies, processes, and interests. </li><li>Assist with administrative coordination of academic adjustments and reasonable workplace accommodations including but not limited to service contracts, scheduling of vendor services, and equipment/technology purchases. </li></ul> Program Administration<ul><li>Responsible for in-person office coverage and serves as an initial point of contact for in-person point of contact for drop-ins, calls, emails. </li><li>Oversee and assist EO staff with various aspects of compliance-related duties, including but not limited to: <ul><li>Administrative resolutions including but not limited to: evidence collection, pre-resolution meetings, restorative resolutions, pre-hearing meetings, hearing coordination, etc. </li></ul> </li><li>Accommodation requests on the basis of pregnancy, gender, and disability </li><li>Clery Compliance duties: <ul><li>Sending and tracking all required communications to law enforcement agencies in preparation of the annual security report </li></ul> </li><li>Providing administrative support on Clery Act compliance including initial review of daily reported crimes, conducting law enforcement request from partner agencies, coordination of statistical data collection from various university areas, etc. </li><li>Ability to engage and act in the best interests of the organization by aligning service delivery with strategic goals and clients' needs; ability to develop and recommend new approaches to improve records and information management. </li><li> </li></ul> Communication<ul><li>Ability to advise and consult with clients to ensure the accuracy of the communication and understanding of the message. </li><li>Ability to place messages in context with the organization's broader business perspective. </li><li>Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, and can change/adjust style to meet the needs of the program </li><li> </li></ul> Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours 8:00 a.m.-5:00 p.m. Monday-Friday Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Overall Competency Level Advanced Salary Grade Equivalency GN09 Salary Range Anticipated Hiring Range $44,218 - $48,004 Pay will be commensurate with applicant competencies, budget, equity and market considerations. Posting Details Information Posting Date 05/06/2026 Closing Date 05/21/2026 Competency Level Statement If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level. Special Instructions to Applicants Please attach required documents: <ul><li>Cover Letter </li><li>Resume </li><li>List a minimum of 3 professional references on the application or attach a List of References with Contact Information </li><li> </li></ul> Search Chair Name Rachel Blackburn Search Chair Email blackburnrc@appstate.edu Applicant Pool Preference External (Post on the Web) Departmental Information Quick Link Posting Number 201502971P

Appalachian State

Office Manager & Case Coordinator

Administrative Skills

Americans with Disabilities Act (ADA)

Budget Management

Budgeting

Calendar Management

Case Management

Consulting

Credit Cards

Customer Support/Service

Data Collection

Database Administration

Detail Oriented

Disability Accommodations

Equipment Maintenance/Repair

Establish Priorities

Family Educational Rights and Privacy Act (FERPA)

File Management

Information/Data Security (InfoSec)

Law Enforcement

Leadership

Maintain Compliance

Microsoft Office

Office Management

Organizational Skills

Plan Meetings

Presentation/Verbal Skills

Purchasing/Procurement

Record Keeping

Records Management

Service Delivery

Statistics

Time Management

University/School Policies

Vendor/Supplier Planning

Hire Recruits

Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.

Overview:
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities:
1. Maintenance of Guest Service Standardsa. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.h. Ensures all unused check lanes are blocked off when not is use.i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.2. Training and Development of Front End Hostsa. Provides training and direction to hosts not meeting the front end standards.b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.3. Process guest orders (including performing as a cashier or guest service clerk).4. Perform all other duties as assigned by management.

Qualifications:
1. Friendly, outgoing personality.2. Ability to work well with others.3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.4. Ability to read and understand information and direction.5. Knowledge of front end operations.6. Ability to supervise people including training and development.7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.8. Effective communication and guest service skills.9. Ability to stand for extended periods of time.10. Demonstrate successful use of math skills.11. Ability to work well with computers.#LI-KG1

Guest Service Leader PT

User Interface/Experience (UI/UX)

W. Lee Flowers

Administration Jobs in Warrior, NC

Administration Jobs in Warrior, NC

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Administration Jobs in Warrior, NC

Assistant Guest Service Mgr FT Lowes Foods

Office Manager & Case Coordinator Appalachian State

Guest Service Leader PT Lowes Foods

Guest Service Leader PT W. Lee Flowers

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