Act as an Agency receptionist, by assisting the public in person and by telephone; answer all incoming telephone calls, answer routine questions regarding Agency programs, policies, and procedures, mail information to interested people regarding Agency programs, refer calls and visitors to appropriate program or staff or take messages for Agency staff. Perform a wide variety of general office and complex clerical duties in support of other agency staff and programs; including typing, filing, record keeping, public and multi-line reception, data entry, provide support in organizing, composing, proofreading material for letters, memos, minutes, reports, forms, and other documents.