Essential Functions: Build and maintain step-by-step documentation of back-office processes Coordinate business process outsourcing (BPO) tasks Support accounting department as needed (issuing NOC, NOR, etc.) Greet and welcome visitors to the office, ensuring a positive and professional first impression Answer and transfer incoming phone calls and emails to appropriate departments or individuals Maintain the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies Sort and distribute incoming mail and packages and coordinate outgoing mail and courier services Schedule and manage conference room bookings and assist in setting up meetings. Keep track of office inventory and place orders for office supplies when needed Coordinate with building management for any facility-related issues Assist with administrative tasks such as filing, data entry, and scanning documents Maintain strict confidentiality of all company and client information Assist in Operational reporting Manage local office equipment leases Other clerical duties, office/administrative support, and short-term projects as needed Proficiencies: Associates Degree preferred Basic knowledge of Microsoft Office, Outlook, and Teams Basic math skills needed for determining premium amounts, commissions, etc.