If you've ever made an auto or home insurance claim, you've probably dealt with an insurance claims adjuster. Claims adjuster jobs involve assessing the damage to a policyholder's property to determine how much the insurer should pay to repair or replace it. Claims adjusters typically inspect damage done to homes, cars, and businesses. Claims adjusters usually work for insurance carriers, but they can also be self-employed as independent adjusters. The duties of claims adjuster positions typically include:
Inspecting property to quantify the extent of the loss
Interviewing policyholders and any witnesses to determine how the loss occurred
Conducting additional research, such as reviewing police reports of an incident
Communicating with other professionals, such as accountants and attorneys, in processing the claim
Collecting information, such as photographs and claimant statements, to prepare reports
Collaborating with lawyers and expert witnesses to defend the carrier when policyholders dispute their settlements
Claims Adjuster Job Education Requirements
Claims adjuster jobs can range from entry-level to managerial, so the education requirements will vary. For example, claims examiner and claims specialist training director jobs usually require a bachelor's degree as well as relevant work experience. For entry-level jobs such as claims representative jobs and claims processing clerk jobs, you'll likely only need a high school diploma. Vocational coursework and insurance-related job experience will make you more competitive for these types of positions.
Claims Adjuster Job Market
The Bureau of Labor Statistics (BLS) estimates that employment for claims adjusters, appraisers, examiners, and investigators will grow by three percent in coming years, which is significantly slower than the 11-percent national average. The outlook for auto damage insurance appraisers is even bleaker, with employment expected to decline by five percent in the future, due to the increasing automation of the claims process.
Claims Adjuster Job Salary Information
The BLS reports that claims adjusters, examiners, and investigators earn an average salary of $63,500. Those in the 90th percentile for earnings make $92,620, while those in the 10th percentile make $37,580.