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General Duties and Responsibilities:Program Administration: Involves coordinating the service delivery of career center partners and service providers, facilitating the completion and implementation of the Memorandum of Understanding, analyzing customer flow, improving customer access to services, increasing awareness of Career Center Services, implementing federal, state, and local initiatives, and streamlining workforce services. About Gateway Area Development District:Gateway Area Development District (GADD) is the regional council of government and federally designated Area Agency on Aging and Independent Living, along with the federally designated Economic Development District by the Economic Development Administration, serving Bath, Menifee, Montgomery, Morgan, and Rowan Counties in east-central Kentucky since 1969.

<div>The Career Center Operator manages and provides oversight for services and activities provided through the Kentucky Career Centers within the TENCO region, comprised of Bath, Boyd, Bracken, Fleming, Greenup, Lewis, Mason, Montgomery, Robertson, and Rowan Counties. The Career Center Operator must maintain confidentiality.<br/><br/></div><div><strong>General Duties and Responsibilities:</strong></div><div><strong>Program Administration:</strong> Involves coordinating the service delivery of career center partners and service providers, facilitating the completion and implementation of the Memorandum of Understanding, analyzing customer flow, improving customer access to services, increasing awareness of Career Center Services, implementing federal, state, and local initiatives, and streamlining workforce services. This duty will consist of:</div><ul><li>Coordinate service delivery between multiple partner agencies and in a multi-center area.</li><li>Oversee and evaluate general operations such as Career Center hours and maintenance.</li><li>Implement federal, state, and local Career Center regulations, guidance, and initiatives.</li><li>Streamline services through common intake, referral procedures, team-based case management, and other initiatives identified through federal, state, or local guidance.</li><li>Evaluate the quality and quantity of services provided.</li><li>Develop, implement, and evaluate Career Center goals.</li><li>Convene and facilitate regular partner meetings by preparing agenda, discussion materials, data, and other items as required.</li><li>Provide Career Center staff training on partner programs.</li><li>Coordinate with the Workforce Development Manager to ensure program goals are achieved and regulations are followed.</li><li>Provide support to Career Center staff to ensure effective and efficient customer service and Career Center operations.</li><li>Assist with the development and implementation of the Memorandum of Understanding, Infrastructure Funding Agreements, and other Kentucky Career Center system agreements.</li><li>Oversee the Kentucky Career Center certification process for each center.</li><li>Evaluate performance data for each Kentucky Career Center and, if necessary, develop and implement methods for continuous improvement.</li><li>Present reports to the TENCO Workforce Development Board and Career Center Committee.</li><li>Request and assist in the development of electronic and hard copy outreach/promotional literature and activities.</li><li>Establish regular communication modes with all partners and front-line staff.</li><li>Ensure that each center and services are accessible for all customers.</li><li>Assist with the coordination of partnerships among agencies to ensure a holistic array of services are available without duplication.</li><li>Professionally represent the Kentucky Career Centers at meetings in the community and with other agencies and government officials.</li><li>Educate the community about Kentucky Career Center services.</li><li>Assist in the coordination and implementation of staff development.</li><li>Develop policies and procedures for the Kentucky Career Center system.</li><li>Ensure the Kentucky Career Centers have adequate resources to meet the needs of the customer.</li><li>Ensure technology is utilized at its maximum potential in order to provide alternative avenues for service delivery.</li></ul><div><strong>Public Relations:</strong> Involves facilitating and engaging in various levels of communications, maintaining contact with local government officials and administrative agencies, and participating in/speaking at community events. This duty will consist of:</div><ul><li>Facilitate and engage in various levels of communication with other internal staff members, clients of the organization, members of the Board of Directors, members of the Workforce Development Board, advisory committees, and other public agencies.</li><li>Maintain regular contact with local government officials and administrative agencies.</li><li>Investigate and resolve complaints and concerns from customers with the Executive Director.</li><li>Build networks and collaborate with other organizations to implement the organization’s planning and development strategies.</li><li>Articulate and communicate the program’s regional and local impact to the Board of Directors.</li><li>Oversee or lead large group discussions, community outreach, and public involvement initiatives.</li><li>Participate in community events and speak at local and regional meetings.</li></ul><div><strong>Other Duties:</strong> Involves any other tasks and assistance needed to support the organization.<br/><br/></div><div><strong>Minimum Qualifications:</strong></div><ul><li><strong>Education:</strong> Bachelor’s degree or higher in a human services or business-related field from an accredited college or university. Experience may be considered in lieu of a bachelor’s degree if experience is directly related to workforce services.</li><li><strong>Certification and Trainings:</strong> Valid driver’s license required. Additional certifications may be required upon hiring. Employees may be expected to attend professional development trainings relating to specialties.</li><li><strong>Experience:</strong> Intermediate Level Position. Two (2) or more years of related work experience in workforce development and/or non-profit or governmental organization. Four (4) or more years of related work experience preferred.</li></ul><div><br/></div><div><strong>Physical Requirements:</strong></div><div>Sit for extended periods of time; stand and walk for extended periods of time; reach, stoop, crouch, and bend; ascend/descend ladders; fine motor skills; operate a vehicle; and ability to lift and carry 30 pounds.<br/><br/></div><div><strong>Sensory Requirements: </strong>Sight; Hearing; Speaking.<br/><br/></div><div><strong>Working Conditions:</strong></div><div>Indoor office conditions; requires intermittent standing, sitting, or stooping; work requires consistent use of computer and phone systems as well as other general office equipment; and frequent interruptions.<br/><br/></div><div><strong>Availability and Travel:</strong></div><div>Normal business hours; nights/weekends (special events/training/local meetings); and travel within region and state.<br/><br/></div><div><strong>Tools, Equipment, and Vehicle Use:</strong></div><div>Standard office equipment (computers, printers, scanners, phones, etc.); and fleet/personal vehicle(s).<br/><br/></div><div><strong>Knowledge, Skills, and Abilities:</strong></div><div><strong>Knowledge:</strong></div><ul><li>Local businesses and industries.</li><li>Employment and training laws, Civil Rights laws relating to employment, education and training, and the Americans with Disabilities Act.</li><li>Non-profit operations, organizations, functions, and challenges.</li></ul><div><br/></div><div><strong>Skills:</strong></div><ul><li>Oral and written communication with diverse populations.</li><li>Microsoft Office Suite (Word, PowerPoint, Excel).</li><li>Attention to detail.</li><li>Use of computers and other office equipment.</li><li>Reasoning, problem-solving, and organization.</li><li>Analytical skills.</li><li>Establishing and sustaining interpersonal relationships.</li><li>Organizing and maintaining accurate files and records.</li></ul><div><br/></div><div><strong>Abilities:</strong></div><ul><li>Be present and punctual.</li><li>Provide services in a professional manner and maintain constructive working relationships.</li><li>Work in a fast-paced environment.</li><li>Analyze data and formulate policies and procedures.</li><li>Prioritize work and meet deadlines.</li><li>Work under stressful situations with patience and tact.</li><li>Flexible in scheduling.</li><li>Teamwork.</li><li>Maintain confidentiality.</li><li>Project a good image and friendly personality when greeting callers/visitors.</li><li>Establish and maintain effective working relationships with co-workers, officials, and the public.</li></ul><div><br/></div><div><strong>This position will remain open until filled.<br/></strong><br/></div><div><strong>Gateway Area Development District is an Equal Opportunity Employer M/F/D/V.<br/><br/></strong><strong><em>This position can be based out of the Ashland, Maysville, or Morehead Kentucky Career Center.</em></strong></div><br/><br/><strong>About Gateway Area Development District:</strong><p>Gateway Area Development District (GADD) is the regional council of government and federally designated Area Agency on Aging and Independent Living, along with the federally designated Economic Development District by the Economic Development Administration, serving Bath, Menifee, Montgomery, Morgan, and Rowan Counties in east-central Kentucky since 1969. GADD is governed by a Board of Directors comprised of elected officials from the counties and communities within the region as well as non-elected citizen members representing the region’s social and economic institutions. GADD board and staff are committed to the regional planning, promotion, and coordination of programs for community, infrastructure, economic, and social development. </p>

Gateway Area Development District

Career Center Operator

Analysis Skills

Career Counseling

Career Development

Case Management

Communication Skills

Community Programs

Contact Management

Continuous Improvement

Customer Support/Service

Data Analysis

Detail Oriented

Driver's License

Economic Development

Establish Priorities

File Maintenance

Funding

Government

Interpersonal Skills

Lift/Move 30 Pounds

Local Government

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Nonprofit

Office Equipment

Operational Audit

Physical Demands

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Project/Program Coordination

Promotional Programs

Public/Media/Press/Analyst Relations

QoS (Quality of Service)

Regulations

Resolve Customer Issues

Service Delivery

Staff Development

Staff Training

Strategic Planning

Team Lead/Manager

Team Player

Time Management

Training/Teaching

Urban Planning

Workforce Management

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Career Center Operator Gateway Area Development District

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