FULL_TIME

FEED

YEAR

Own customer interactions across phone, email, and live chat — phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel, should be warm, complete, and on-brand. Exceptional verbal communication skills and phone etiquette — confident, composed, and human on the phone; you know how to listen, how to de-escalate, and how to leave someone feeling taken care of.

Benefits <ul><li style="list-style-type:disc">Career growth — we’re a fast-growing organization and we promote from within; this role is a launchpad, not a landing spot</li><li style="list-style-type:disc">Performance bonus opportunities up to $700 during peak season</li><li style="list-style-type:disc">Medical, dental, vision, HSA, and short-term disability — 30-day waiting period</li><li style="list-style-type:disc">401K with employer match — 6-month waiting period (must be 21+)</li><li style="list-style-type:disc">80 hours PTO annually, accrued bi-weekly</li><li style="list-style-type:disc">Paid parental leave (maternity and paternity) after 1 year of employment</li><li style="list-style-type:disc">Performance, attendance, anniversary, and birthday perks</li><li style="list-style-type:disc">Unlimited fresh coffee and fruit all day</li></ul>About this Role At Legacybox, we don’t hire customer service reps. We hire brand ambassadors who happen to be great at customer service.Legacybox exists to honor the trust families place in us by reclaiming their most meaningful moments from aging media so they can be watched, shared, and preserved forever. Every email you write, every call you take, every chat you handle is a moment where a family has put their irreplaceable memories in our hands. We take that seriously, and so do you.You are empathetic, calm under pressure, a natural problem solver, and you write with warmth and precision. You are as comfortable de-escalating a frustrated customer as you are spotting a process gap and flagging it for the team. You want to do more than answer tickets; you want to help build something. What You’ll Do <ul><li style="list-style-type:disc">Own customer interactions across phone, email, and live chat — phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel, should be warm, complete, and on-brand</li><li style="list-style-type:disc">Read the room: calibrate tone and urgency to the customer’s emotional state, not a script</li><li style="list-style-type:disc">Resolve issues on the spot; when escalation is needed, submit Tier 2 requests that are detailed, accurate, and actionable</li><li style="list-style-type:disc">Master our order management systems to handle account changes, order tracking, billing questions, and fulfillment inquiries efficiently</li><li style="list-style-type:disc">Maintain deep product knowledge across Legacybox to give confident, accurate answers to any customer</li><li style="list-style-type:disc">Identify recurring friction points and surface them proactively. We want root fixes, not repeat tickets</li><li style="list-style-type:disc">Represent the brand with every word you write: you are not a support agent, you are a concierge</li><li style="list-style-type:disc">Contribute to a culture of improvement: share ideas, flag gaps, and help us raise the bar</li></ul> What We’re Looking For Required: <ul><li style="list-style-type:disc">Exceptional written communication skills — clear, warm, and professional; free of jargon, reflexive openers, and filler language</li><li style="list-style-type:disc">Exceptional verbal communication skills and phone etiquette — confident, composed, and human on the phone; you know how to listen, how to de-escalate, and how to leave someone feeling taken care of</li><li style="list-style-type:disc">Fast, accurate typing — you can keep up with live chat and high-volume email without sacrificing quality</li><li style="list-style-type:disc">Sound judgment: you know when to act, when to escalate, and how to handle ambiguity without a playbook</li><li style="list-style-type:disc">Creative problem solving — you find the yes before you reach for the no</li><li style="list-style-type:disc">Proficiency with web-based tools and productivity software; comfortable learning new platforms quickly</li><li style="list-style-type:disc">Working knowledge of Google Suite (Docs, Sheets, Gmail, Drive)</li><li style="list-style-type:disc">Experience with or ability to quickly master: Gorgias (or similar CRM), Aircall, Slack</li><li style="list-style-type:disc">1+ years of customer-facing work experience, or an Associate’s degree</li><li style="list-style-type:disc">18+ years old</li><li style="list-style-type:disc">Must pass drug test and state, federal, and criminal background check</li></ul> A strong plus: <ul><li style="list-style-type:disc">Hotel, hospitality, or concierge experience — you already know what “going above and beyond” actually looks like</li><li style="list-style-type:disc">Sales experience and acumen — you understand how to listen for needs, build trust, and guide a customer toward the right decision without pressure</li><li style="list-style-type:disc">Mac computer proficiency</li></ul> What Success and Growth Look Like This is a performance-driven role. We measure what matters and we invest in people who consistently hit the bar. You’ll be expected to maintain strong results across three dimensions:<ul><li style="list-style-type:disc">Tickets per hour (TPH) — you manage your time well and work efficiently through volume without cutting corners on quality</li><li style="list-style-type:disc">Customer satisfaction (CSAT) — the people you help feel genuinely helped; scores reflect real experiences, not just resolved tickets</li><li style="list-style-type:disc">Quality assurance (QA) — your responses are evaluated against our voice and brand standards; you meet or exceed the benchmark consistently</li></ul> We are a fast growing business. It’s likely you might be one of our future leaders on the team.  Who You Are <ul><li style="list-style-type:disc">You genuinely care about the person on the other end of the conversation — your tenth call of the morning feels the same as your first</li><li style="list-style-type:disc">You’re self-motivated and don’t need to be managed into doing good work</li><li style="list-style-type:disc">You take ownership — when something goes wrong, you fix it; you don’t deflect</li><li style="list-style-type:disc">You are organized, detail-oriented, and reliable: you show up, on time, prepared</li><li style="list-style-type:disc">You can hold a high standard while moving fast — volume and quality are not in conflict for you</li><li style="list-style-type:disc">You maintain a positive, professional attitude even on hard days</li><li style="list-style-type:disc">You think beyond your queue: you want to understand the business and help improve it</li><li style="list-style-type:disc">You embrace change and stay steady when things shift</li></ul>  Legacybox is an Equal Opportunity EmployerAsk what’s best for Legacybox  ·  Deliver superior experiences  ·  Keep it simple  ·  Build relationships  ·  Always be improving  ·  Be above reproachPowered by JazzHR

LegacyBox

Customer Service Concierge Agent

Apple Macs

Benchmarking

Billing

Business Growth

Communication Skills

Computer Skills

Customer Escalations

Customer Relations

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Support/Service

Detail Oriented

Google Apps

Online Chat

Order Management

Order/Customer Fulfillment

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Quality Assurance

Sales

Scripting (Scripting Languages)

Slack

Telephone Skills

Time Management

Typing

Writing Skills

partner JazzHR

UNKNOWN

ADAPTED_NOW

As a Site Supervisor Security Officer – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

HOUR

GardaWorld Security Services is Now Hiring a Concierge Security Officer!Ready to suit up as a Site Supervisor Security Guard in a Concierge post?What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence.As a Site Supervisor Security Officer – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc.What’s in it for you:<ul><li>Site Location: Chattanooga, Tennessee </li><li>Set schedule: Full Time. Monday through Friday. 6am to 2pm. </li><li>Competitive hourly wage of $18.54 per hour (DailyPay is available for GardaWorld employees!)</li><li>A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options</li><li>Career growth opportunities at GardaWorld</li><li>Uniform provided at no cost</li></ul>Responsibilities of a Concierge Security Guard<ul><li>Customer service duties like welcoming, verifying identity, and guiding visitors</li><li>Manage access control</li><li>Perform regular patrols to identify potential risks</li><li>Inspect security equipment and report any maintenance needs</li><li>Respond to incidents, provide first aid, and coordinate with emergency teams</li><li>Answer questions in person or by phone</li><li>Write incident reports and communicate security concerns</li><li>Ensure the safety and protection of individuals and property</li></ul>Qualifications for Concierge Security Guard<ul><li>Be authorized to work in the U.S.</li><li>Be able to provide documentation of High School Diploma or GED</li><li>Be able to ace (and pass) an extensive screening process</li><li>Must have a valid Driver License and clean Motor Vehicle Report. </li><li>Must have a minimum of 6 months security supervisory experience. </li><li>Exceptional customer service skills</li><li>Proficient in basic phone & computer skills</li><li>If you have Security, Military, Law Enforcement experience – even better!</li><li>You have a state license if required</li></ul>In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, and even casual roles available. Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. Licensure #11963

GardaWorld Cash will remain an industry leader in cash management by leveraging the most up-to-date techology available and our decades of experience in the industry to create solutions that give our clients exactly what they need to optimize their business and thrive. We offer modern cash processing for consumer businesses and financial institutions, with a range of products and services that can be used a la carte or bundled into end-to-end solutions that integrate cash and digital revenue streams to enable an optimized treasury operation for any business.

Gardaworld

Site Supervisor -Security Officer

Access Control

Documentation

Driver's License

First Aid

High School Diploma

Incident Response

People Management

Reporting Skills

Risk Analysis

Safety/Work Safety

Security Equipment

NAS Gardaworldorganic

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Customer Service Concierge Agent LegacyBox

Site Supervisor -Security Officer Gardaworld

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