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Customer Services Representative

The main responsibility of our Customer Service Representative is to provide an exceptional customer service experience in a timely manner and provide resolution to our clients inquiries and concerns as well as work alongside them to create a personalized experience. Zaktos is a designing company that focuses on creating a unique experience for every client and making their dreams a reality.

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Zaktos is a designing company that focuses on creating a unique experience for every client and making their dreams a reality. We work on both interior and exterior, commercial and residential. Our mission is to make our clients' vision become a reality. The main responsibility of our Customer Service Representative is to provide an exceptional customer service experience in a timely manner and provide resolution to our clients inquiries and concerns as well as work alongside them to create a personalized experience. Our goal is to ensure excellent service standards while maintaining high customer satisfaction. This position offers an opportunity to grow and establish a career from within. We are looking for someone that has creativity, passion and likes to interact with people. A variety of shifts are available for this position. Basic qualifications:<ul><li>Availability to work from home and/or in person</li><li>Industry experience is a plus but not a requirement, we provided training</li><li>High school diploma</li><li>Bilingual is a plus</li></ul>

Zaktos

Customer Service Representative

Customer Experience

Customer Satisfaction

Customer Support/Service

High School Diploma

Multilingual

Time Management

Training/Teaching

Work From Home

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Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch. Handle account activities related to collection accounts, including phone calls and face to face communications with customers.

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.GENERAL SUMMARY:The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions.  This position focuses on building a customer base through sales, loan extension and merchant referrals.  Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.MAJOR DUTIES/RESPONSIBILITIES:<ul><li>Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.</li><li>Process payments, distributions, and make recommendations regarding loan approvals.</li><li>Approve loans up to established lending limits and complete loan closings.</li><li>Handle account activities related to collection accounts, including phone calls and face to face communications with customers.</li><li>Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.</li><li>Actively market all branch products and services to individuals.</li><li>Perform all other duties as assigned by management.</li></ul>BASIC REQUIREMENTS:<ul><li>High School Diploma or GED from accredited institution</li><li>2-4  plus years consumer finance or related experience</li><li>Cash handling; computer skills; customer service skills</li><li>Ability to work with minimum supervision</li><li>Excellent communication skills</li><li>Proficient working knowledge of Microsoft Windows, Excel and Word Applications</li></ul>PREFERRED/DESIRED QUALIFICATIONS:<ul><li>Associates or Bachelor’s Degree</li><li>Bilingual, Spanish/English</li></ul>COMPENSATION:<ul><li>The salary range for this position is $20.00 - $24.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.</li><li>This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.</li></ul>WORK ENVIRONMENT:<ul><li>Office Environment</li></ul>If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!

Lendmark Financial Services, LLC

Customer Service Representative (Loan Consultant II)

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The Best Contractor Customer Service Jobs in Lake Charles, LA | Monster