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Claims Representative

Where you'll work: This position is located in Durango, CO and is responsible for servicing these zip codes: 81121 81122 81130 81137 81147 81301 81303 81320 81321 81323 81324 81325 81326 81327 81328 81330 81331 81332 81334 81335 81433 Competitive candidates should reside within a commutable distance of this territory. Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces.

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Claim Specialist - Property Field Inspection US-CO-Durango Job ID: 2025-40466 Type: Regular Full Time # of Openings: 2 Category: Claims and Investigation Durango, CO Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. Key Responsibilities:<ul><li>Conduct on-site inspections and assessments of property damages for both residential and commercial claims</li><li>Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently </li><li>May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions </li><li>Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally</li><li>Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process</li><li>Investigate and adjust both personal and commercial property claims with exposures up to $500,000</li><li>Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations</li><li>Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines</li></ul>Where you'll work: This position is located in Durango, CO and is responsible for servicing these zip codes: 81121 81122 81130 81137 81147 81301 81303 81320 81321 81323 81324 81325 81326 81327 81328 81330 81331 81332 81334 81335 81433 Competitive candidates should reside within a commutable distance of this territory. This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Qualifications Competitive candidates must demonstrate:<ul><li>Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims</li><li>Strong knowledge of property insurance policies, coverage and claim handling practices</li><li>Knowledge of both residential and commercial building construction</li><li>Familiarity with local regulations and compliance requirements in your assigned territory</li><li>Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders</li><li>Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus</li><li>Proven ability to assess damages, estimate repair costs, and negotiate settlements</li><li>Detail-oriented with strong organizational and analytical skills</li><li>Proficient in using claims management software and other relevant tools </li><li>Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces</li><li>May be required to complete Rope and Harness Safety Training.</li><li>A valid driver's license is required</li></ul>Preferred:<ul><li>Bachelor's Degree in a related field or equivalent work experience</li><li>Experience in handling complex or high-value claims</li><li>Construction background</li><li>Water mitigation inspection experience</li><li>Xactimate, XactContents</li></ul>Additional Details:<ul><li>Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).</li></ul> PI264906406

Customers and communities rely on us to help them face life's uncertainties. They come to us for guidance with insurance needs, financial planning, and strengthening the community.

State Farm

Claim Specialist - Property Field Inspection

Analysis Skills

Claims Management

Claims Processing

Commercial Construction

Commercial Real Estate

Communication Skills

Construction

Cost Estimates

Customer Relations

Customer Support/Service

Data Collection

Detail Oriented

Driver's License

Home Inspections

Industry Standards

Insurance

Interpersonal Skills

Maintain Compliance

Mobile Plant/Equipment

Negotiation Skills

Operational Audit

Organizational Skills

Policy Evaluation

Property Insurance

Regulatory Compliance

Reporting Skills

Residential Construction

Site Evaluation

Willing to Travel

Work From Home

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