CONTRACTOR

FEED

UNKNOWN

Function of the Group: IT Service Management team Initiatives/Projects: N/A Industry background: IT Service Management or Operational background Team Dynamic: working in a team of 8 Roles and Responsibilities: Candidate will be serving as the liaison between home lending business stakeholders (Sales & Operations teams) and Technology teams by working service tickets & remediating issues on customer loans (mortgage & home equity lines of credit). Skills: Project Management Business Needs Data Analytics Prioritization Management Reporting Business Processes Decision Making Experience: 2 4 years experience.

HOUR

Technical Skills Must Have Ability to identify trends and patterns in data to assist with decision making. Ability to simplify complex technical concepts for business partners. Skill in documenting problems & procedures Strong customer service focus, including building rapport, handling frustration, and increasing end user satisfaction Technical troubleshooting and independent problem solving Understanding how to integrate AI (CoPilot, Power Automate) to improve internal processes Nice To Have Customer service or help desk support Experience using home lending loan origination & point of sale systems (e.g., Empower, Encompass, Blend) Familiarity with service management tools (e.g., ServiceNow) Knowledge of IT service management functions Knowledge of mortgage or consumer lending bank operations. Job Summary Conducts research; collects a Job Description Conducts research; collects and interprets business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Assists in obtaining and identifying the business requirements needed to carry out and improve applicable business processes. Develops and maintains all applicable policy and procedure documentation, and, as applicable, documents for IT applications, system specifications and test plans, according to existing standards and methodologies. Supports the development, analysis and distribution of relevant reporting. Skills: Project Management Business Needs Data Analytics Prioritization Management Reporting Business Processes Decision Making Experience: 2  4 years experience. Additional Job Responsibilities Position going on hold for shortlisting Friday 4/24 at 11 am EST  Position Title: Bus Analyst Position Location: PA Provide locations: Preferred PNC Tech Hubs: 1. Pittsburgh PA  Two PNC Plaza, 2. Cleveland OH  Strongsville Technology Center, 3. Birmingham AL  Birmingham  Brock, 4. Phoenix Biltmore. Other remote locations are acceptable in Market C Max Rates. Ability to work remote: Yes position open to fully remote. However, if candidate is hired as FTE the expectation would be that they would come into a PNC Tech Hub (if they are located near tech hub) 5 days a week upon FTE hire. Acceptable time zone(s): must work EST or CST hours. Days of the week: Monday Friday Working Hours: 8 am start time. OT: No Travel: No Intended length of Assignment: 3month contract to start. Reason for open position: Additional workload Potential for Contract Extension: Yes This position is contract with the right to hire if a need becomes available. Managers will only look at candidates that are open to converting to a fulltime PNC employee. PNC will not sponsor work visas if the decision is made to hire the contingent worker.  Function of the Group: IT Service Management team  Initiatives/Projects: N/A  Industry background: IT Service Management or Operational background  Team Dynamic: working in a team of 8  Roles and Responsibilities: Candidate will be serving as the liaison between home lending business stakeholders (Sales & Operations teams) and Technology teams by working service tickets & remediating issues on customer loans (mortgage & home equity lines of credit) Analyze ticketing data to identify trends, recurring issues, and opportunities for improvement Provide escalation support and ensure business stakeholders receive clear, professional communication Manage daily ITSM operations including incident, request, problem, and change processes. Document processes, workflows, standard operating procedures, and knowledge base content Coordinate and complete manual tasks after automation, system or service disruptions Must Have Technical Skills: Ability to simplify complex technical concepts for business partners. Technical troubleshooting and independent problem solving Strong customer service focus, including building rapport, handling frustration, and increasing end user satisfaction Ability to identify trends and patterns in data to assist with decision making. Skill in documenting problems & procedures Understanding how to integrate AI (CoPilot, Power Automate) to improve internal processes Flex Skills/Nice to Have: Knowledge of mortgage or consumer lending bank operations. Familiarity with service management tools (e.g., ServiceNow) Knowledge of IT service management functions Customer service or help desk support Experience using home lending loan origination & point of sale systems (e.g., Empower, Encompass, Blend) Soft Skills: Excellent written and verbal communication skills Great customer service Education/Certifications: High School diploma is required. Bachelors degree or relevant experience is a plus. Screening Questions: Please describe your career objective. Role Differentiator: N/A Interview Process: Initial interview with HM and team lead, with a writing prompt at the end (prompt given to candidate and they will formulate email response) If second round interview is required, it would be with HM panel.  Hiring Manager Stack Ranking of Importance (Most Important to Least Important): 1. Skills 2. Rate 3. Prior PNC Experience 4. Location Summary: Document and identify gaps in business processes through process mapping to illustrate current and future state. Job Responsibilities: Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate. Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations. Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases. Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required. Coordinates and provides support to the business with the process implementation. Perform other duties as assigned. Skills: Ability to quickly learn organizational structure, business strategies and processes. Knowledgeable on business process modeling, process mapping. Capable of writing clear and well structured business requirements documents. Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use. Ability to resolve minor conflicts/issues using different tactics for prior to escalation. Work with team members to understand the needs of the project. Strong verbal and written communication skills. Strong facilitation and presentation skills. Education/ Experience: High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required. 2  4 years experience. Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline. Market A: AK, CA, CT, DC, MA, NJ, NY, Market B: CO, HI, IL, MD, MI, MN, NH, RI, TX, WA, Market C: AL, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, NC, NE, NM, NV, OH, OK, OR, PA, SC, TN, UT, VA, VT, WI Market D: AR, MS, MT, ND, SD, WV, WY

Apidel Technologies

Bus Analyst - Contractor

Analysis Skills

Artificial Intelligence (AI)

Banking Operations

Business Analysis

Business Development

Business Model

Business Process Management

Business Processes

Business Solutions

Business Strategy

Communication Skills

Consumer Loans

Customer Satisfaction

Customer Support/Service

Data Analysis

Document Management

Documentation

Documentation Plan

Establish Priorities

Finance

Help Desk

High School Diploma

Home Equity Line of Credit (HELOC)

Hubs

IT Service Management (ITSM)

Identify Issues

Knowledge Base

Loan Operations

Loan Origination

Loans

Management Reporting

Mathematics

Mortgage Lending

Needs Assessment

Operational Audit

Operations

Operations Management

Point of Sale (POS) Systems

Presentation/Verbal Skills

Problem Solving Skills

Process Flow

Process Improvement

Process Modeling

Project Evaluation

Project Lifecycle

Project/Program Management

Requirements Management

Research Skills

Residential Mortgages

Sales Operations

Secondary School

ServiceNow

Standard Operating Procedures (SOP)

Team Lead/Manager

Team Player

Test Plan/Schedule

Test Strategy

Trend Analysis

Work From Home

Writing Skills

partner Conrep

Supports various initiatives for learning and talent programs, processes and policies according to organizational human resources strategies and in support of achieving business outcomes. Days of the week / Working Hours: Undetermined, this role will be a random part time schedule, based on the availability of work and when the resource is needed for things such as covering or filling in for another team member.

Technical Skills Must Have Leadership Experience Microsoft PowerPoint Microsoft Teams Strong Communication Nice To Have Workday Experience Summary: Conduct training and development programs for employees. Skills include curriculum and training design. Job Responsibilities: Monitor, evaluate and record training activities and program effectiveness. Offer specific training programs to help workers maintain or improve job skills Assess training needs through surveys, interviews with employees, focus groups or consultation with managers. Develop alternative training methods if expected improvements are not seen. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures. Roles/Responsibilities: Partners and supports key initiatives through various tasks, projects and assignments for an organizations learning and talent development programs. Supports various initiatives for learning and talent programs, processes and policies according to organizational human resources strategies and in support of achieving business outcomes. Designs, develops and delivers a variety of learning and talent development programs to live audiences both in-person and virtually. May provide stand up classroom instruction in person and/or virtually to employees, managers and senior leaders across the enterprise. Provides on going support to monitor progress and evaluate learning and talent development strategy effectiveness. Develops strategic relationships with both internal and external partners, collaborating effectively. Drives innovation by applying current trends, improving tools, and fostering a growth mindset. Comfortable in the hybrid space being able to engage audiences who are being pulled in a variety of directions to be able to focus on their own development ability to help them grow themselves and their teams. Must Have Skills: Leadership Experience Strong Communicator Teams PowerPoint Flex Skills: Workday experience Soft Skills: Dynamic personality Comfortable working on high profile projects Growth Mindset Relationship building Collaborating effectively Customer focused Communicate effectively Education: Bachelors degree required May look at experience in lie of education if experience is high level. Skills: Verbal and written communication skills. Attention to detail. Customer service and interpersonal skills. Ability to work independently and manage ones time. Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique. Knowledge of media production, communication, and dissemination techniques and methods. Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods. Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: High School Degree and Bachelors degree in relevant field or equivalent experience/training required. 8 - 10 years related experience required. Screening Questions: We work on high profile projects with advanced visibility. Please provide an example of a time when you have experienced something from that perspective and had a great need for agility. Please describe a time when you have experienced difficult feedback and what actions did you take to start to adjust Please provide an example of work that youve done to support leaders or leadership skills previously. Interview Process: Panel style interview with manager and set of peers 1 hour. Will include a teach back portion Additional Job Responsibilities Putting on hold for shortlisting 6/3 at 5pm EST Job: 69691 Position Title: Learning Facilitator Sr Contractor (8-10 yrs) Reason for open position: New Need Position Location: Manager is not looking to source out of any other tech hub that is not listed below Two  Plaza 620 Liberty Ave Pittsburgh, PA 15222 Phoenix, AZ 85016 Ability to work remote: Mainly hybrid role with occasional travel to Pittsburgh (must be within driving distance) Acceptable time zone(s): Days of the week / Working Hours: Undetermined, this role will be a random part time schedule, based on the availability of work and when the resource is needed for things such as covering or filling in for another team member. OT: No Travel: No Target Start Date: 7/6/2026 Intended length of Assignment: 1 yes Potential for Contract Extension: Yes This position is contract with the right to hire if a need becomes available. Manager will only look at candidates that are open to converting to a full time  employee.  will not sponsor work visas if the decision is made to hire the contingent worker. Function of the Group: We are leadership development. We support the development of leaders of all levels and various aspects across the enterprise. We have both nomination programs, so our high performing leaders, that we facilitate as well as new manager onboarding. We also have ad hoc items in the middle such as a strategic initiative; Team A is challenged in coming together because an org collapsed and they are not communicating so we come in and do a session to help build trust and enhance communication or emotional intelligence. Industry background: Leadership background required, Financial/Banking background also preferred. Team Dynamic: Team of 12. Two learning and talent specialists who manage execution of our programs and communications. Two learning and talent consultant seniors, 3 facilitators, manager and director.

Learning Facilitator Sr – Contractor

Alliance/Partner Management

Banking Services

Consulting

Customer Relations

Detail Oriented

Focus Groups

Human Resources

Human Resources Strategy

Interpersonal Skills

Leadership

Media Production

Microsoft PowerPoint

Microsoft Product Family

Onboarding

Program Evaluation

Project Tracking

Psychology

Resource Management

Strategic Planning

Talent Management

Training Program

Training/Teaching

Training/Teaching Curriculum

Willing to Travel

Qualitative Research, Concept Development, Performance Metrics, Data-Driven Decision Making, Strategic Planning, Data Integration, Market Research, Business Intelligence (BI), Analytical Thinking, Experience: 8%2B years related experience required. This resource's primary responsibility during the engagement will be to assist with issues management which may range from participation in project teams consisting of SMEs from various disciplines across to assisting the regulatory reporting team with other ad hoc requests as needed.

Job Summary For use with FlexStaff Approv Job Description For use with FlexStaff Approval Only Additional Job Responsibilities 03/16 - Job will be placed on hold for shortlisting on Thursday 03/19 9:30 AM EST Position Title: Niche Contractor ; (8%2B years related experience required.) Regulatory Reporting Reason for Open Position: New Need Position Location: Manager is not looking to source out of any other tech hub thats not listed below One  Plaza (PA370) One  Plaza 249 Fifth Avenue Pittsburgh Pennsylvania 15222-2707 Work Arrangement: Hybrid, 3 days in office, 2 remote Acceptable Time Zone(S): EST Schedule: M-F 8-5 EST OT: No TRAVEL: No Intended Length of Assignment: 03/31/2027 Potential for Contract Extension: No Contract only Function of The Group: We are the regulatory reporting ream that sits within corporate finance in the controllers office and the broader team is responsible for hundreds of financial regulatory filings. Initiatives/Projects: A temporary Regulatory Reporting resource is needed to assist with integration impacts resulting from the First Bank acquisition. This resource's primary responsibility during the engagement will be to assist with issues management which may range from participation in project teams consisting of SMEs from various disciplines across  to assisting the regulatory reporting team with other ad hoc requests as needed. Industry Background: Financial/Banking background required, Experience and familiarity with FR Y-14M or Q Reporting huge plus Team Dynamic: Approximately 30 full time employees and a handful of contractors Role/Responsibilities: A temporary Regulatory Reporting resource is needed to assist with integration impacts resulting from the First Bank acquisition. This resource's primary responsibility during the engagement will be to assist with issues management which may range from participation in project teams consisting of SMEs from various disciplines across  to assisting the regulatory reporting team with other ad hoc requests as needed. Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions. Consults with various business departments on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development. Determine the optimal analytic approach and support development, implementation and enhancements. Conceptualize, develop and continuously optimize analytical solution for operations. Provide updates to the regulatory reporting team on the progress of data remediation efforts consisting of detailed, actionable reports documenting the findings from, data processing, and data analysis. Skills: Qualitative Research, Concept Development, Performance Metrics, Data-Driven Decision Making, Strategic Planning, Data Integration, Market Research, Business Intelligence (BI), Analytical Thinking, Experience: 8%2B years related experience required. Regulatory reporting experience or familiarity with bank regulatory filings is preferred. Must Have Skills: Qualitative Research Concept Development Performance Metrics Data-Driven Decision Making Strategic Planning Data Integration Market Research Business Intelligence (BI) Analytical Thinking Flex Skills: Experience and familiarity with FR Y-14M or Q Reporting SQL Queries Python Experience with Axiom reporting platform Project management or similar experience Soft Skills: Effective Communication Education: Will look at experience in lieu of education Screening Questions: Please list the regulatory filings that you have experience with in terms of production vs review or governance and oversight Interview Process: 1st Round with manager and another manager 30 minutes 1 hour 2nd round optional Stack Ranking (Most Important to Least Important): 1. Must Have Skills 2. Bill Rate 3. Location 4. Former

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