Qualifications Required Background: High School Diploma Applicants must pass basic skills test Preferred Background: Call center experience Prior job experience meeting KPIs Bilingual Industry Experience: Banking, Mortgage, Utility, Medical Administration, Dispatcher, Military Required Skills: Hard Skills Microsoft Office Ability to operate multiple systems at once Critical Thinking skills Soft Skills Ability to deal w/ general public Ability to answer questions and resolve issues quickly De-escalation skills Ability to function in high pressure environment Ability to process and retain a lot of information Exceptional organizational skills Ability to work in team environment Ability to work “in the gray” Preferred Skills/traits: Self-sufficient Independent Resourceful Comfortable adhering to a schedule where every minute is accounted for Explore the Possibilities South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Roles within Customer Service are responsible for providing the best possible service in relation to billing inquiries, credit and collection, customer financial assistance programs, service requests (usually related to gas turn-ons), suggestions, complaints, customer verification, as well as social media interactions.