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location_0_addressCountryName

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UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Customer Service

You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts . GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year.

KBSkills

ACTIVE

Gig Description<div>GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. <ins>****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****</ins> </div>Experience/Skills<div><ins>TEAM / LEADERSHIP SKILLS:</ins> <ul><li>You demonstrate a sincere desire for a quality customer experience </li><li>You have a team player attitude </li><li>You promote a positive work environment </li><li>You thrive in a fast-paced environment and handle change well  </li><li>You have a collaborative approach to problem solving and like sharing feedback </li><li>You understand the value of your individual impact on the team and company's success </li></ul> <ins>TECHNICAL / FUNCTIONAL SKILLS:</ins> <ul><li>You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone </li><li>Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment </li><li>You have experience with software troubleshooting abilities </li><li>You know how to modify your communication style to meet customer needs and tone </li><li>You possess customer service skills </li><li>You are able to simplify and communicate complex ideas to customers </li><li>You have the ability to diffuse situations with angry customers </li><li>You are comfortable in a training environment that includes watching self-paced training module videos </li><li>You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts </li><li>You are willing to step-in as needed including answering questions from customers via chat  </li></ul><ins>ANALYTICAL SKILLS:</ins> <ul><li>You are able to research, analyze and determine an appropriate course of action in a variety of situations </li><li>You can solve complex problems while exercising good judgment </li><li>You have critical thinking and problem solving skills </li></ul> <ins>ORGANIZATIONAL SKILLS:</ins> <ul><li>You demonstrate initiative and the ability to multitask.</li><li>You work well under pressure of meeting team productivity goals.</li><li>Successful candidates must be willing to meet service level and contact per hour commitments.</li><li>You understand and accept schedule adherence in a call center environment </li><li>You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue </li></ul><ins>KNOWLEDGE / BACKGROUND EXPERIENCE:</ins> <ul><li>You are a High School graduate </li><li>Preferably, you have basic knowledge of tax laws and tax concepts  </li><li>Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary </li></ul><ins>BEHAVIORAL COMPETENCIES</ins> <ul><li>You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.</li><li>You are comfortable being on camera with your customers and understand the value of humanizing the interaction </li><li>You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships </li><li>You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions </li><li>You possess active listening skills and know how to ask probing questions to arrive at answers quicker </li></ul></div>Operating Hours<div><ul><li>Operating Hours: 8am to midnight EST ; Monday to Sunday</li><li>Required Minimum Hours: 30 hours per week</li><li>Peak Period:</li><li><ul><li>April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT</li><li>April 15, 2025: 8am-3am EST/EDT</li><li>$5 Turbo Bonus Boost per hour.</li><li><ul><li>Applicable to all hours worked from April 9th to 15th.</li><li>Service Providers (SPs) must meet the required minimum of 30 hours per week.</li><li>Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th</li></ul></li></ul></li></ul></div>*These times may be revised periodically based on business needs<div><div><div>MINIMUM HOURS TO BE WORKED EACH WEEKYou must work a minimum of 30 hours each week on all schedules</div></div></div>Mandatory Requirements<div><ul><li>Must reside in the USA</li><li>Must have passed background check and pass tech check in order to attend certification.</li><li>Must be on camera during certification.</li><li>Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.</li><li>Service Provider (SP) must have the following Hardware Requirements.</li><li><ul><li>Windows Computer (Mac and Chromebooks are not permitted)</li><li><ul><li>Windows 10 or 11</li><li>AMD or Intel Core Series (I3-I9)</li><li>At least 8gb of RAM</li><li>Webcam</li><li>Wired Mouse</li><li>USB Headset</li><li>Wired Internet Connection</li></ul></li></ul></li></ul></div>Conflict of Interest<div><ul><li>Cannot hold Gigs with Column Tax or any Intuit Vendors</li></ul></div><div>Training Information<div>Duration20 Hours</div><div>Price$79.99 USD</div>Course Details</div>

Teleperformance-Turbo Tax

Customer Service - TurboTax Product - NO Tax Experience Necessary!

Analysis Skills

Apple Macs

Call Centers

Communication Skills

Computer Skills

Customer Experience

Customer Relations

Customer Support/Service

High School Diploma

Intel Product Family

Microsoft Windows Operating System

Multitasking

Operating Systems

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Research Skills

Resolve Customer Issues

Software Administration

Tax Regulations

Team Player

Time Management

Webcams

Writing Skills

JobGet

Customer Services Representative

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Salary

Overview: <div style="direction:ltr;border-width:100%;margin-left:10%;width:160px"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in"><div style="direction:ltr;margin-top:0in;margin-left:0in;width:6.6041in"><div><div dir="auto"><h2 style="text-align:center">Please apply from a laptop or desktop.</h2> Three things to DECIDE if contract work is for you: <h2><a href="https://omniinteractions.com/gba/platformoverview-us/" rel="noopener nofollow noreferrer" style="color:#17ab93" target="_blank">Omni Platform Overview - Click to review BEFORE starting your registration to qualify!</a></h2><h2>Overview</h2>Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule:⏰ Majority of work hours are during weekdays and daytime️ Opportunity to create a work schedule that works best for you Earnings & Revenue: Contract earnings vary by client, with rates ranging from $17 to $20 per hour Pay is determined by your phone call status when assisting customers Additional incentives available based on client and performance metrics.  Required Skills for Successful Contractors: Exceptional written and verbal communication skills in English AND Spanish✅ Proven track record in customer service and delivering outstanding customer care Attention to detail with strong problem-solving skills Friendly, empathetic tone, and professional demeanor Self-motivated, proactive, and resourceful mindset‍ Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: Quiet and secure work environment during working hours Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted) Wired USB headset with microphone for clear communication High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service. Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS) Valid and up-to-date antivirus software installedSmart phone, Android tablet or iPad is required for program work, along with an authentication app. Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS) Work Environment Requirements: Quiet, uninterrupted space⌨️ Organized desk area Unapproved Locations:<ol><li>Alaska</li><li>Allenspark, Colorado</li><li>California</li><li>Coal Creek Canyon, Colorado</li><li>Connecticut</li><li>Delaware</li><li>Denver, Colorado</li><li>Edgewater, Colorado</li><li>Eldora, Colorado</li><li>Eldorado Springs, Colorado</li><li>Flagstaff, Arizona</li><li>Gold Hill, Colorado</li><li>Gunbarrel, Colorado</li><li>Hawaii</li><li>Hygiene, Colorado</li><li>Illinois</li><li>Michigan</li><li>Maine</li><li>Massachusetts</li><li>Maryland</li><li>Minneapolis, Minnesota</li><li>New Jersey</li><li>New York</li><li>Niwot, Colorado</li><li>Oregon</li><li>Rhode Island</li><li>St. Paul, Minnesota</li><li>Tucson, Arizona</li><li>Virginia</li><li>Vermont</li><li>Washington</li><li>Washington DC</li></ol> Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. </div></div></div></div></div>

Omni is reimagining the virtual work from home model in light of the burgeoning gig economy. From a foundation of cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions.

Omni Interactions, Inc.

Spanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni

salaryMin

salaryMax

payPeriod

currency

Android

Anti-Virus Software

Apple iPad

Authentication

Computer Software

Detail Oriented

English Language

Environmental Regulations

Fortune 500 Customers

Multilingual

PC (Personal Computer) Systems

Performance Metrics

Schedule Development

Smartphones

Spanish Language

Telephone Skills

Work From Home

Appcast Exclusive 1

Customer Support Representative

Customer Support Specialist

(WFH) Customer Support Specialist

Remote Customer Support Specialist - Certification Bonus $$

Remote Customer Support Specialist - Choose your Schedule

Customer Service jobs in Waverly, IA need you! Apply today and take the next step in your career.

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