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Customer Service Quality Analyst Jobs

4 jobs

Sales Support Quality Analyst The Company Rodan + Fields® is defining the future of social commerce for a social category. As a leading anti-aging skincare company founded by Dr. Katie Rodan and Dr. Kathy Fields, world-renowned dermatologists and creators of Proactiv® Solution, Rodan + Fields crowd sources the marketing and sales of clinically-proven, transformative products by empowering personal...
Sales Support Quality Analyst The Company Rodan + Fields® is defining the future of social commerce for a social category. As a leading anti-aging skincare company founded by Dr. Katie Rodan and Dr. Kathy Fields, world-renowned dermatologists and creators of Proactiv® Solution, Rodan + Fields crowd sources the marketing and sales of clinically-proven, transformative products by empowering persona...
Job Summary TOMS is looking for one Customer Service subject matter expert with a strong Quality background. The ideal candidate's primary responsibility is to observe customer interactions evaluate customer experience levels, while detecting and communicating trends, contact drivers and process improvement needs Essential Responsibilities Responsible for TOMS quality program and overall program m...
Monitors customer contacts and transactions, evaluating and documenting employee customer service performance as compared to departmental standards. Performs risk management due diligence in identifying compliance, conflict of interest, and policy & procedure deficiencies that occur during telephone, e-mail, and chat interactions within the contact center. Provides feedback on performance to the...