Under general supervision, the incumbent will provide ongoing training for Billing and Follow-up practices (specifically related to Hospital Billing and Collections), run and review aging reports for outstanding accounts-receivables, provides resolutions for complicated accounts, streamlines billing and follow-up workflows, evaluates employee work performance, timekeeping, and productivity monitoring; plans, organizes, coordinates, and supervises the staff and day-to-day operations of a patient access or patient business services function at the Riverside University Health System, and performs other related duties as required. Ability to: Organize, coordinate, and supervise the work of subordinate staff; develop instructional materials; analyze situations and recommend appropriate actions; establish and maintain effective working relationships with medical staff, fiscal intermediary representatives, and others; prepare clear and concise oral and written reports.