Front desk receptionists are the face of many companies, working as the first contact clients see when walking into an office or the first voice heard on the phone. As such, front desk receptionists must have a balance of both customer service and administrative skills. Depending on the office, sample front desk duties may include answering phones, taking messages, directing clients, filing paperwork, scheduling appointments, performing data entry, and tracking incoming and outgoing mail. Front desk receptionists may also double as secretaries for staff depending on the size of office worked for and may perform additional tasks such as booking travel or organizing schedules. Those with front desk reception skills may also qualify for positions such as front office manager, control desk coordinator or corporate secretary.
Front Desk Receptionist Education Requirements
Generally, there are no specific education requirements for front desk receptionist jobs. However, most employers will require a high school diploma or GED. Those with an associate's degree or certificate in an office administration discipline will most likely have an advantage for open positions. Associate degrees and certificate programs in office-related subjects are available at many community colleges, trade schools or vocational schools.
Front Desk Receptionist Job Market
The job outlook for front desk receptionists is expected to rise approximately 14 percent from 2012 to 2022, which is about as fast as the average for all occupations. Employment opportunities are projected to be best for those with computer and database skills as more offices move towards digital filing systems. Growth is expected largely in the healthcare field as more medical practices expand and open in response to the growing and aging population.
Front Desk Receptionist Salary
The median annual salary for receptionists is $25,990 per year. Salary ranges vary depending on years of experience, job location and educational background.