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Overview:
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today! Applicants must be at least 18 years of age to qualify for a position. WHAT OUR GREETERS/DESK ATTENDANTS DOGreeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they’ve been looking forward to.    A GREETER/ DESK ATTENDANT’S DAY-TO-DAY<ul><li>Be friendly and inviting to our guests in person and over the phone</li><li>Manage the waitlist</li><li>Track availability and assign lanes, shoes & other equipment </li><li>Prepare for leagues </li><li>Ring sales at the counter and follow our cash control procedures</li><li>Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues</li><li>Assist our guests with basic bowling instruction (no, you don’t need to show them your trick shots, just the essentials)</li><li>Operate our POS system, central panel, computers, and P/A system</li></ul>WHAT IT TAKES<ul><li style="margin-bottom: .0001pt;">HS Diploma or equivalent restaurant/hospitality experience (Optional)</li><li style="margin-bottom: .0001pt;">Proven success in school/previous job experience </li><li style="margin-bottom: .0001pt;">Excellent telephone etiquette</li><li>Must meet the minimum age required by state law to serve alcohol</li></ul>PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)<ul><li style="margin-bottom: .0001pt;">Free Bowling! </li><li style="margin-bottom: .0001pt;">$1 Arcade Play</li><li style="margin-bottom: .0001pt;">20% off Events</li><li style="margin-bottom: .0001pt;">50% off Food & Beverages</li></ul>WORK ENVIRONMENT/ PHYSICAL DEMANDS:  <ul><li style="margin-bottom: .0001pt;">Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.    </li></ul> Job Type: Part-time Shift: <ul><li>Evening shift</li><li>Night shift </li></ul> Weekly day range: <ul><li>Weekend availability </li></ul> Work Location: One location

Who We Are:
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit <a aria-label="Link ir.luckystrikeent.com" href="http://ir.luckystrikeent.com/" target="_blank" title="http://ir.luckystrikeent.com/" rel="noopener">ir.luckystrikeent.com</a>. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: <a href="https://www.bowlerocorp.com/careers/benefits" target="_blank" style="color: #0000ff; text-decoration: underline;" title="https://www.bowlerocorp.com/careers/benefits" rel="noopener">www.bowlerocorp.com/careers/benefits</a>

Bowlero

Greeter / Counter Desk Attendant

Food and Beverage Industry

Physical Demands

Point of Sale (POS) Systems

Sales

State Laws and Regulations

System Operations

[AW]-iCims

In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers.

<h2>About the Customer Service Representative Position</h2>As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests. To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.<h2>Customer Service Representative Responsibilities</h2><ul><li>Maintain a professional and friendly attitude towards customers at all times</li><li>Communicate with customers through various mediums, including in-person, phone, and web</li><li>Build relationships with customers to ensure their satisfaction</li><li>Provide prompt responses to customer inquiries and complaints, assisting to solve issues</li><li>Maintain records of customer interactions, including sales, comments, and complaints</li><li>Process orders and forms as needed</li><li>Keep up-to-date on company offerings to ensure clients get the best products</li></ul><h2>Customer Service Representative Requirements</h2><ul><li>[1+] years of Customer Service Representative experience</li><li>High school diploma</li><li>Proficient with computers and CRM software</li><li>Excellent communication skills</li><li>Superb customer service, time-management, and multitasking skills</li><li>Must be a team player</li><li>Must have flexible availability 
 	 </li></ul>

Receptionist / Customer Service Rep

Communication Skills

Computer Skills

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

High School Diploma

Multitasking

Order Processing

Problem Solving Skills

Resolve Customer Issues

Time Management

Track Customer Issues

BreezyHR

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