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jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Area or Regional Manager

KARL STORZ, a leading medical technology company, is seeking an experienced Regional Manager, Customer Success to lead our team in delivering world-class customer service and driving growth in the Operating Room installation projects. Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders.

KBSkills

ACTIVE

Job Title: Regional Manager, Customer SuccessLocation: Field based role covering the East Region; must reside in a metropolitan city east of MississippiTravel: Up to 75% KARL STORZ, a leading medical technology company, is seeking an experienced Regional Manager, Customer Success to lead our team in delivering world-class customer service and driving growth in the Operating Room installation projects. Job Summary:The Regional Manager, Customer Success will oversee a team of Customer Success Managers, ensuring timely and accurate Operating Room installations, with a focus on customer success and satisfaction. This role will develop and enhance the team's skillsets, maintain horizontal alignment with service and deployments verticals, and drive process improvements to impact customer satisfaction. Responsibilities:<ul><li>Lead and develop a team of 10 Customer Success Managers</li><li>Ensure timely and accurate Operating Room installations</li><li>Drive customer success and satisfaction</li><li>Develop and enhance team's skillsets and capabilities</li><li>Maintain horizontal alignment with service and deployments verticals</li><li>Drive process improvements to impact customer satisfaction</li></ul> Requirements:<ul><li>Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience</li><li>5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred</li><li>3-5 years of experience in consulting, project delivery, or project management</li><li>Proven experience in managing a geographically diverse team</li><li>Excellent communication and organizational skills</li><li>Ability to work in ambiguous or high-stress situations</li><li>Demonstrated record of working collaboratively in a matrixed environment</li></ul> Preferences:<ul><li>Technical and/or Project Management certifications</li><li>Holistic understanding of Cable Terminations and handling</li><li>Holistic understanding of Cable Media</li><li>Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders</li></ul> Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.  With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff.  It's not just about the tools we create—it’s about the lives we change, together.  #LI-CW1

KARL STORZ Endoscopy - America

Regional Manager, Customer Success - East

Audiovisual

Civil Engineering

Communication Skills

Computer Engineering

Construction Engineering

Construction Management

Consulting

Control Systems

Customer Relations

Customer Satisfaction

Customer Support/Service

Digital Signal Processing (DSP)

Digital Video

Healthcare

IP (Internet Protocol)

Leading Edge Technology

Manufacturing

Medical Equipment

Organizational Skills

Power Amplifier

Process Improvement

Project Management Certification

Project/Program Management

Team Lead/Manager

Technical Leadership

Time Management

Willing to Travel

Appcast Exclusive 1

YEAR

Account Specialist

See Aarons Terms & Conditions at https://www.aarons.com/terms-of-service.html and Privacy Policy at https://www.aarons.com/privacy-policy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

Salary

Customer Accounts Advisor Hiring Range Minimum to Maximum:  $16.25 - $17.00This position is also eligible for incentive pay based on performance.Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.  Skills for Success   Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  The Work   <ul><li>Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.</li><li>Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone </li><li>Sell customers on the benefits of timely lease agreement renewal payments </li><li>Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals </li><li>Assist with merchandise returns and guest deliveries as directed by management </li><li>Clean and certify merchandise in the Quality Assurance Center for all items personally returned </li><li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily </li><li>Load, secure and protect product in company vehicle </li><li>Safely operate company vehicle </li><li>Assist the Sales Team as needed</li><li>Any reasonable duties requested by management </li></ul>Requirements<ul><li>United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   </li><li>Must meet DOT requirements to obtain certification in required states (United States)</li><li>Ability to work schedule of hours varying from 8 am to 9 pm</li><li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li><li>Two years of retail/customer service experience preferred</li><li>High School diploma or equivalent preferred</li><li>Excellent interpersonal and communication skills</li><li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li><li>Proper telephone etiquette</li><li>Uphold the Aaron’s Brand and protect company assets</li><li>Maintain a professional appearance</li><li>Proficient computer skills </li></ul>By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs. See Aarons Terms & Conditions at https://www.aarons.com/terms-of-service.html and Privacy Policy at https://www.aarons.com/privacy-policy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions

Aarons

Customer Accounts Advisor

salaryMin

salaryMax

payPeriod

currency

Coaching

Computer Systems

Corporate Compliance

Credit and Collections

Develop and Maintain Customers

Documentation

Driver's License

High School Diploma

Interpersonal Skills

Leasing

Licensing Compliance

Lift/Move 50 Pounds

Multitasking

Negotiation Skills

Persuasion Skills

Quality Assurance

Retail

Sales

Sales Closing Skills

Sales Management

Schedule Development

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