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The Overnight Hospitality Agent will work in conjunction with Night Manager and Operations Supervisor to ensure that guests receive the highest level of Hospitality while at the resort.  Be accessible to guests; listen to their concerns and ideas, interpret their needs, convey understanding and resolve concerns and pass along information to the Management team.

HOUR

Job:  Overnight Hospitality Agent 
Location: Catskill, NY 
Pay:  $18/hour- $21/hour BOE 
Job Type:  Full Time, Temporary for 12 weeks with potential to become permanent. 
Schedules: Wednesday- Sunday 11:00pm- 7:00am Position Summary: 
The Overnight Hospitality Agent is responsible for the overnight operations of the Hospitality. The Overnight Hospitality Agent will work in conjunction with Night Manager and Operations Supervisor to ensure that guests receive the highest level of Hospitality while at the resort. Essential Responsibilities: 
  Check-in and Check-out all Hotel guests. 
  Act as an ambassador of hotel to ensure all guest receive unparalleled hospitality. 
  Maintain effective communication with all departments. 
  Maintains cleanliness of main house, spa and garage areas. 
  Exhibit comprehensive knowledge of the property, amenities and establishment as a brand. 
  Complete Incident Reports immediately following any incident on property. 
  Required to answer phone calls and respond to guest emails. 
  Conduct routine inspections of Main House & Spa, addressing any potential safety hazards and cleanliness issues. 
  Be accessible to guests; listen to their concerns and ideas, interpret their needs, convey understanding and resolve concerns and pass along information to the Management team. 
  Be accommodating of a schedule that may consist of morning, afternoon, evening, weekend and/or holiday shifts. 
  Perform any and all duties as required as hotel develops and changes with the times. Required Qualifications: 
  Minimum of 1-2 years experience in Hotels/Resorts, boutique property desired. 
  Strong verbal and written skills, English and Spanish is a plus. 
  Be self-motivated and have the ability to inspire and motivate others. 
  Dress appropriately for the position and maintain proper personal hygiene. 
  Strong planning and organizational skills. 
  Computer skills; including Google Docs and Sheets. 
  Be able to lift up to 30 pounds. 
  Be able to spend long periods of time on feet. Preferred Qualifications: 
  Valid Drivers Lisence. 
  Computer skills; including Google Docs and Sheets. Working Conditions: 
  Must have the ability to lift up to 30 pounds. 
  Must be able to spend long periods of time on feet.

Normann Staffing is a private employment service that has been providing temporary and permanent staffing to organizations in New York's Hudson Valley since 1980. Recognized as the region's premier staffing agency, Normann Staffing has represented more than 300 current and former client organizations and employed more than 8,000 staff in Ulster County, Dutchess County, Orange County, as well as Greene, and Columbia Counties.

Normann Staffing

Hospitality Agent overnight

Communication Skills

Computer Skills

Driver's License

English Language

Google Apps

Home Inspections

Lift/Move 30 Pounds

Operations Management

Organizational Skills

Presentation/Verbal Skills

Spanish Language

Telephone Skills

Writing Skills

HaleyMarketing

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The Banquet Manager is responsible for overseeing all aspects of banquet and event operations, ensuring exceptional guest experiences and seamless execution of meetings, social events, and special functions. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER. Come Join the Waterford Hotel Group Team!!At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day.  We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves.  We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.Banquet ManagerThe Banquet Manager is responsible for overseeing all aspects of banquet and event operations, ensuring exceptional guest experiences and seamless execution of meetings, social events, and special functions. This is a hands-on leadership role that manages banquet staff, coordinates event logistics, maintains banquet spaces, and upholds service standards while prioritizing guest comfort, safety, and satisfaction.<hr/>Key Responsibilities<ul><li>Manage daily banquet operations, including event setup, execution, and breakdown</li><li>Lead, schedule, train, and motivate banquet staff to ensure consistent service excellence</li><li>Review, understand, and execute events according to Banquet Event Orders (BEOs)</li><li>Coordinate closely with Sales, Catering, Culinary, and Hotel Operations teams</li><li>Ensure meeting and function rooms are properly set, maintained, and guest-ready</li><li>Monitor staffing levels and labor costs while meeting service standards</li><li>Manage and order banquet supplies, equipment, and inventory</li><li>Handle guest inquiries and concerns promptly, professionally, and effectively</li><li>Enforce safety standards and ensure compliance with hotel policies and procedures</li><li>Step into service roles as needed to support staff and maintain event flow</li></ul><hr/>Job RequirementsIf you are passionate about hospitality and thrive in a fast-paced event environment, we would love to connect with you. Ideal candidates will possess:<ul><li>Previous banquet, catering, or event management experience (hotel or hospitality preferred)</li><li>Strong leadership, organizational, and time-management skills</li><li>Excellent guest service and communication abilities</li><li>Strong attention to detail with the ability to manage multiple events simultaneously</li><li>Ability to lead teams effectively while working independently when needed</li><li>Flexibility to work evenings, weekends, and holidays based on event needs</li><li>Ability to remain calm and professional in high-pressure situations</li><li>Physical stamina, including standing and walking for extended periods and lifting as required</li><li>Ability to follow directions and execute events to precise standards</li></ul>WATERFORD HEALTH AND WELLNESS  Health Insurance is available on the first of the month after hire!We value the health and wellness of you and your family.  Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage.  Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.We know that life gets in the way, and YOU deserve to recharge.  Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!EXCITING EXTRAS On Demand Pay - Why wait for pay day – get your pay when you need it 24/7.Pet Insurance - We cover the whole family, and all associates are eligible for discounted pet insurance.401k Plan - Nobody wants to work forever, start planning for your future now.Hotel Discounts - It’s one of the biggest industry perks.Shoes for Crews - All associates are eligible for a shoe subsidy through Shoes for Crews.For more information, please visit our website at waterfordhotelgroup.comEOE/M/F/D/V

Waterford Hotel Group

Banquet Manager

BeOS Operating System

Catering Services

Compensation and Benefits

Culinary Operations

Detail Oriented

Establish Priorities

Event Management

Health Insurance

Leadership

Logistics

Maintain Compliance

Operations

Order Management

Order Supplies

People Management

Safety Standards

Sales

Staff Motivation

Team Lead/Manager

Time Management

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Hospitality Jobs in Red Hook, NY

Hospitality Agent overnight Normann Staffing

Banquet Manager Waterford Hotel Group

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