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As a key driver of growth, you will transform data into actionable strategies, optimize marketing channels, and lead initiatives that directly impact pipeline generation and revenue. Chronic Care Staffing (CCS) is seeking a data-driven Growth Marketing Manager to lead and scale our customer acquisition efforts.

<h3><strong>Chronic Care Staffing is Hiring a Growth Marketing Manager!</strong></h3><p/><p><strong>Location:</strong> Charleston, SC (Hybrid Remote)<br/><strong>Schedule:</strong> Full-Time<br/><strong>Pay Rate:</strong> $85,000 – $105,000 annually<br/><strong>Employment Type:</strong> Full-Time</p><p/><h3><strong>Overview</strong></h3><p>Chronic Care Staffing (CCS) is seeking a data-driven <strong>Growth Marketing Manager</strong> to lead and scale our customer acquisition efforts. This hybrid role combines remote flexibility with in-person collaboration in Charleston, SC.</p><p>As a key driver of growth, you will transform data into actionable strategies, optimize marketing channels, and lead initiatives that directly impact pipeline generation and revenue. This role is ideal for someone who thrives on experimentation, performance tracking, and continuous improvement.</p><p>CCS is a rapidly growing healthcare innovator, recognized as one of South Carolina’s Fastest Growing Companies and a Top Workplace. You will play a critical role in shaping how we connect with our audience and expand our market presence.</p><p/><h3><strong>Responsibilities</strong></h3><p><strong>Lead Generation & Pipeline Acceleration</strong></p><ul><li> Develop and execute strategies to improve organic lead generation (SEO, website optimization) </li><li> Manage outbound campaigns including email marketing and webinar coordination </li><li> Own conference strategy, including planning, execution, and lead capture </li><li> Produce high-quality content (blogs, white papers) leveraging clinical outcome data </li></ul><p><strong>Strategic Sales Enablement</strong></p><ul><li> Revamp and optimize sales collateral (pitch decks, pricing guides) </li><li> Support expansion into new markets (e.g., cardiology, insurance payers) </li><li> Ensure brand consistency across all marketing and sales materials </li></ul><p><strong>Data Analytics & AI Implementation</strong></p><ul><li> Track and optimize marketing ROI in collaboration with finance leadership </li><li> Implement AI tools for outreach automation, lead scoring, and performance tracking </li><li> Deliver weekly performance reports on campaign results, conversions, and pipeline growth</li></ul><p><strong>Requirements</strong></p><p><strong>Must Have:</strong></p><ul><li>Bachelor’s degree in Marketing, Business, or a related field preferred </li><li>5+ years in a B2B marketing role focused on growth and lead generation (healthcare preferred) </li><li>Strong proficiency in CRM systems, marketing automation tools, and data visualization tools (e.g., Power BI) </li><li>Must reside in the Charleston, SC area for hybrid collaboration </li></ul><p/><p><strong>Nice to Have:</strong></p><ul><li>Experience in healthcare or virtual care marketing </li><li>Familiarity with AI-driven marketing tools and automation platforms</li></ul><p><strong>Benefits</strong></p><ul><li>Health, Dental, and Vision Insurance </li><li>401(k) Retirement Plan </li><li>Generous Paid Time Off (PTO) </li><li>No Weekend Work </li><li>Growth and Career Development Opportunities </li></ul>

Classet

Growth Marketing Manager - Hybrid Remote

Artificial Intelligence (AI)

Automation

Blog

Business-to-Business (B2B) Marketing

Campaigns

Cardiology

Certified Coding Specialist (CCS)

Channel Marketing

Clinical Data

Clinical Outcomes

Continuous Improvement

Customer Acquisition

Customer Relationship Management (CRM) Systems

Data Analysis

Data Visualization Tools

Dental Insurance

Email Campaign

Email Marketing

Finance

Healthcare

Insurance

Lead Generation

Leadership

Marketing

Marketing Automation Software

Marketing Strategy

Marketing/Sales Collateral

Performance Analysis

Power BI

Pricing

Return on Investment (ROI)

Sales

Search Engine Optimization (SEO)

Strategic Planning

Vision Plan

Webinar

Website Optimization

White Papers

Workable

The Program Manager directs and oversees the design, implementation, and daily administration of the research security program, interprets and applies relevant policies and regulations, and recommends new or revised initiatives to enhance institutional research security. Lead the Research Security Committee to evaluate institutional risks, formulate research security policies, identify training needs, and support strategic decision-making activities.

<p><b>Job Description Summary</b></p>Reporting to the Manager of Governance, Risk and Compliance under the Chief Information Security Office, the Research Security Program Manager is responsible. This strategic role ensures institutional compliance with federal and state mandates, including NSPM-33, the CHIPS and Science Act, and regulations governing export control, controlled unclassified information (CUI), and foreign influence mitigation. The Program Manager directs and oversees the design, implementation, and daily administration of the research security program, interprets and applies relevant policies and regulations, and recommends new or revised initiatives to enhance institutional research security. They inform senior research leadership about issues that may impact the program or institutional issues affecting elements of the research security program. Additionally, the Program Manager responds to inquiries from internal and external stakeholders, communicates findings to federal agencies when necessary, and fosters a culture of security across the university’s research enterprise.<p/><p><b>Entity</b></p>Medical University Hospital Authority (MUHA)<p/><p><b>Worker Type</b></p>Employee<p/><p><b>Worker Sub-Type​</b></p>Regular<p/><p><b>Cost Center</b></p>CC002271 SYS - IS Cyber Operations<p/><p><b>Pay Rate Type</b></p>Salary<p/><p><b>Pay Grade</b></p>Health-29<p/><p><b>Scheduled Weekly Hours</b></p>40<p/><p><b>Work Shift</b></p><p/><p><b>Job Description</b></p><p>1. Cybersecurity Compliance & Oversight – 15% </p><ul><li><p>Develop, implement, and maintain cybersecurity components of MUSC’s Research Security Program in alignment with federal requirements, including NIST research cybersecurity resources. </p></li></ul><ul><li><p>Collaborate with the Information Security Office (ISO) to develop and manage NIST SP 800-171, NIST R8471, and CMMC requirements. </p></li></ul><ul><li><p>Identify research projects requiring NIST or CMMC controls and support research teams in meeting compliance expectations. </p></li></ul><ul><li><p>Coordinate integration of IT security resources into the research security program. </p></li></ul><ul><li><p>Monitor and ensure institutional alignment with CHIPS and Science Act cybersecurity requirements, federal agency guidance, and sponsor-specific expectations. </p></li></ul><p> </p><p>2. Foreign Travel Security & International Research Risk Management – 15% </p><ul><li><p>Manage the institution’s Foreign Travel Security Training Program, ensuring all covered individuals complete required periodic training. </p></li></ul><ul><li><p>Maintain the foreign travel reporting program for individuals traveling abroad for research, teaching, conferences, or MUSC business. </p></li></ul><ul><li><p>Provide expert guidance to faculty, staff, and trainees on international engagements, foreign influence, and high-risk outside activities. </p></li></ul><ul><li><p>Oversee research security risk assessments for international collaborations, visiting scholars, and high-risk foreign engagements. </p></li></ul><p> </p><p>3. Research Security Training & Institutional Education – 20% </p><ul><li><p>Lead implementation of comprehensive research security training tailored to MUSC’s risk profile and federal regulations. </p></li></ul><ul><li><p>Ensure covered individuals complete federally developed or MUSC-approved research security training modules. </p></li></ul><ul><li><p>Lead training, outreach, and educational activities related to research security. </p></li></ul><ul><li><p>Provide training content illustrating improper transfer of research or federally funded R&D. </p></li></ul><ul><li><p>Advise leadership on evolving regulations, risk tolerance, and best practices. </p></li></ul><ul><li><p>Maintain training documentation, certifications, and compliance records. </p></li></ul><p> </p><p>4. Export Control Training & Compliance Support – 10% </p><ul><li><p>Ensure covered individuals engaged in export-controlled research complete required training. </p></li></ul><ul><li><p>Coordinate delivery of federal or MUSC-developed export control education. </p></li></ul><ul><li><p>Oversee compliance reviews of foreign sponsors, collaborators, and research engagements to ensure alignment with export control regulations. </p></li></ul><ul><li><p>Maintain export compliance records and verify sponsor-required certifications. </p></li></ul><p> </p><p>5. Program Leadership, Governance & Institutional Coordination – 35% </p><ul><li><p>Design, implement, and maintain MUSC’s comprehensive Research Security Program in accordance with federal and state requirements. </p></li></ul><ul><li><p>Lead the Research Security Committee, supporting risk assessments, policy development, training needs, and strategic decision-making. </p></li></ul><ul><li><p>Serve on institutional committees and workgroups related to research compliance and risk mitigation. </p></li></ul><ul><li><p>Conduct investigations into research-related security concerns and report findings to internal stakeholders and federal agencies as appropriate. </p></li></ul><ul><li><p>Partner with the Office of Research and Sponsored Programs to ensure compliance with sponsor-required research security certifications. </p></li></ul><ul><li><p>Serve as the institutional primary point of contact for sponsors, regulators, and external stakeholders on research security issues. </p></li></ul><ul><li><p>Establish and report on Key Performance Indicators (KPIs) to evaluate program effectiveness. </p></li></ul><ul><li><p>Stay current on regulatory changes and evolving best practices through engagement in professional organizations and conferences. </p></li></ul><p> </p><p>6. Other duties as needed - 5% </p><p/><p> <b>Research Security Program Oversight </b></p><ul><li><p>Design, implement, and maintain a comprehensive research security program that meets federal and state requirements. </p></li></ul><ul><li><p>Advise senior leadership on evolving research security regulations, risk tolerance, and best practices. </p></li></ul><ul><li><p>Lead the Research Security Committee to evaluate institutional risks, formulate research security policies, identify training needs, and support strategic decision-making activities.  </p></li></ul><ul><li><p>Provide expert guidance to faculty, staff, and trainees on international collaborations, foreign influence, and high-risk outside activities. </p></li></ul><ul><li><p>Conduct investigations into research-related activities that pose security risks and communicate findings to stakeholders, including federal agencies. </p></li></ul><ul><li><p>Oversee research security risk assessment for university activities, international research collaborations, visiting scholars (etc.,). </p></li></ul><ul><li><p>Serve on the various committees and workgroups engaged in mitigating risks associated with areas related to the institutional research security program.  </p></li></ul><ul><li><p>Partner with the Office of Research and Sponsored Projects to ensure compliance with research security certifications and sponsor requirements. </p></li></ul><ul><li><p>Lead training, outreach, and guidance efforts related to research security.   </p></li></ul><ul><li><p>Establish and report on Key Performance Indicators (KPIs) to measure program effectiveness. </p></li></ul><ul><li><p>Collaborate with Information Security Office (ISO) to develop and manage NIST SP 800-171, NIST R8471, and CMMC requirements.  </p></li></ul><ul><li><p>Identify research projects requiring NIST R8471, CMMC or NIST SP 800-171 compliance and support research teams in meeting requirements. </p></li></ul><ul><li><p>Serve as the primary institutional point of contact for external sponsors and regulators on research security matters. </p></li></ul><ul><li><p>Stay current on regulatory changes and best practices through active participation in conferences and professional organizations. </p></li></ul><p/><p><b>*This is not a fully remote position. Routine onsite work will be required.</b></p><p/><p><b>Additional Job Description</b></p><p><b>Minimum Training and Experience Requirements:</b> </p><p>A bachelor's degree and <b>four years</b> relevant program experience. Exceptional communication and interpersonal skills with the ability to build trust across diverse stakeholder groups. Ability to work independently and collaboratively. </p><p> </p><p><b>Preferred Requirements:</b> </p><p>Experience in cybersecurity, research security, export controls, or federal research compliance at an academic or research institution. Experience engaging with federal agencies or research sponsors. </p><p/><p/><div><div><p><b>Physical Requirements</b> </p></div><div><ul><li><p><b>Mobility & Posture</b> </p></li></ul></div><div><ul><li><p>Standing: Continuous </p></li></ul></div><div><ul><li><p>Sitting: Continuous </p></li></ul></div><div><ul><li><p>Walking: Continuous </p></li></ul></div><div><ul><li><p>Climbing stairs: Infrequent </p></li></ul></div><div><ul><li><p>Working indoors: Continuous </p></li></ul></div><div><ul><li><p>Working outdoors (temperature extremes): Infrequent </p></li></ul></div><div><ul><li><p>Working from elevated areas: Frequent </p></li></ul></div><div><ul><li><p>Working in confined/cramped spaces: Frequent </p></li></ul></div><div><ul><li><p>Kneeling: Infrequent </p></li></ul></div><div><ul><li><p>Bending at the waist: Continuous </p></li></ul></div><div><ul><li><p>Twisting at the waist: Frequent </p></li></ul></div><div><ul><li><p>Squatting: Frequent </p></li></ul></div><div><ul><li><p><b>Manual Dexterity & Strength</b> </p></li></ul></div><div><ul><li><p>Pinching operations: Frequent </p></li></ul></div><div><ul><li><p>Gross motor use (fingers/hands): Continuous </p></li></ul></div><div><ul><li><p>Firm grasping (fingers/hands): Continuous </p></li></ul></div><div><ul><li><p>Fine manipulation (fingers/hands): Continuous </p></li></ul></div><div><ul><li><p>Reaching overhead: Frequent </p></li></ul></div></div><div><div><ul><li><p>Reaching in all directions: Continuous </p></li></ul></div><div><ul><li><p>Repetitive motion (hands/wrists/elbows/shoulders): Continuous </p></li></ul></div><div><ul><li><p>Full use of both legs: Continuous </p></li></ul></div><div><ul><li><p>Balance & coordination (lower extremities): Frequent </p></li></ul></div><div><ul><li><p><b>Lifting & Force Requirements</b> </p></li></ul></div><div><ul><li><p>Lift/carry 50 lbs. unassisted: Infrequent </p></li></ul></div><div><ul><li><p>Lift/lower 50 lbs. from floor to 36”: Infrequent </p></li></ul></div><div><ul><li><p>Lift up to 25 lbs. overhead: Infrequent </p></li></ul></div><div><ul><li><p>Exert up to 50 lbs. of force: Frequent  </p></li></ul></div><div><ul><li><p><i>Examples:</i> </p></li></ul></div><div><ul><li><p>Transfer 100 lb. non-ambulatory patient = 50 lbs. force </p></li></ul></div><div><ul><li><p>Push 400 lb. patient in wheelchair on carpet = 20 lbs. force </p></li></ul></div><div><ul><li><p>Push patient stretcher one-handed = 25 lbs. force </p></li></ul></div><div><ul><li><p><b>Vision & Sensory</b> </p></li></ul></div><div><ul><li><p>Maintain corrected vision 20/40 (one or both eyes): Continuous </p></li></ul></div><div><ul><li><p>Recognize objects (near/far): Continuous </p></li></ul></div><div><ul><li><p>Color discrimination: Continuous </p></li></ul></div><div><ul><li><p>Depth perception: Continuous </p></li></ul></div><div><ul><li><p>Peripheral vision: Continuous </p></li></ul></div><div><ul><li><p>Hearing acuity (with correction): Continuous </p></li></ul></div></div><div><div><ul><li><p>Tactile sensory function: Continuous </p></li></ul></div><div><ul><li><p>Gross motor with fine motor coordination: Continuous </p></li></ul></div><div><ul><li><p><i>Selected Positions:</i> </p></li></ul></div><div><ul><li><p>Olfactory (smell) function: Continuous </p></li></ul></div><div><ul><li><p>Respirator use qualification: Continuous </p></li></ul></div><div><ul><li><p><b>Work Environment & Conditions</b> </p></li></ul></div><div><ul><li><p>Effective stress management: Continuous </p></li></ul></div><div><ul><li><p>Rotating shifts: Frequent </p></li></ul></div><div><ul><li><p>Overtime as required: Frequent </p></li></ul></div><div><ul><li><p>Latex-safe environment: Continuous </p></li></ul></div><div><p> </p></div></div><p/><p><i>If you like working with energetic enthusiastic individuals, you will enjoy your career with us!</i></p><p/><p>The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. </p><p/><p>Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: <a href="http://www.uscis.gov/e-verify/employees" rel="nofollow noopener noreferrer" target="_blank">http://www.uscis.gov/e-verify/employees</a></p>

MUSC

Research Security Program Manager - Information Solutions (Hybrid-Remote)

Best Practices

Communication Skills

Computer Security

Conference Management

Conferences

Decision Support

Federal Government

Federal Laws and Regulations

Hospital

ISO (International Organization for Standardization)

Import/Export Compliance

Information/Data Security (InfoSec)

International News

Internet Security

Interpersonal Skills

LaTeX Typesetting

Lift/Move 50 Pounds

Maintain Compliance

Needs Assessment

Performance Metrics

Policy Development

Program Evaluation

Project/Program Management

Record Keeping

Regulations

Research Skills

Risk

Risk Analysis

Risk Management

Security Analysis

Security Compliance

Security Monitoring

State Laws and Regulations

Training Program

Training/Teaching

U.S. National Institute of Standards and Technology (NIST)

Willing to Travel

PageUp

Bachelor’s or Master's degree from an accredited college/university in a professional health care discipline (Registered Nursing, Radiologic Technology, Medical Technology, Respiratory or Occupational or Physical Therapy, or Pharmacy) required for hires on or after March 1, 2014; Master's degree preferred. Current Basic Life Support (BLS) required, either a certification from an American Heart Association (AHA) BLS for Healthcare Providers (or AHA recognized equivalent) or an American Red Cross CPR/AED for Professional Rescuer and Healthcare Provider.

<p><b>Job Description Summary</b></p>The Clinical Informatics Analyst II reports to the Manager of Clinical Informatics. Under limited supervision, the Clinical Informatics Analyst II works collaboratively with end users and Information Solutions -IS) to design and deploy clinical information technologies that support the delivery of safe, and efficient patient care for large strategic initiative. This role performs intermediate to moderately complex level of technical and analytical work to support clinical information systems. This position serves as a mentor to junior staff members, facilitating the acquisition of informatics skills. This role collaborates with Senior Informatics leaders, other team members, and the clinical enterprise in the planning, design, development, training, implementation, and project management of Information Systems.<p/><p><b>Entity</b></p>Medical University Hospital Authority (MUHA)<p/><p><b>Worker Type</b></p>Employee<p/><p><b>Worker Sub-Type​</b></p>Regular<p/><p><b>Cost Center</b></p>CC002276 SYS - IS CNIO and Informatics<p/><p><b>Pay Rate Type</b></p>Salary<p/><p><b>Pay Grade</b></p>Health-29<p/><p><b>Scheduled Weekly Hours</b></p>40<p/><p><b>Work Shift</b></p><p/><p><b>Job Description</b></p><p>The Clinical Informatics Analyst II reports to the Manager of Clinical Informatics. Under limited supervision, the Clinical Informatics Analyst II works collaboratively with end users and Information Solutions -IS) to design and deploy clinical information technologies that support the delivery of safe, and efficient patient care for large strategic initiative. This role performs intermediate to moderately complex level of technical and analytical work to support clinical information systems. This position serves as a mentor to junior staff members, facilitating the acquisition of informatics skills. This role collaborates with Senior Informatics leaders, other team members, and the clinical enterprise in the planning, design, development, training, implementation, and project management of Information Systems.</p><p/><p><b>Additional Job Description</b></p><p><b>Required Education/Skills/Work Experience:</b></p><p>Bachelor’s or Master's degree from an accredited college/university in a professional health care discipline (Registered Nursing, Radiologic Technology, Medical Technology, Respiratory or Occupational or Physical Therapy, or Pharmacy) required for hires on or after March 1, 2014; Master's degree preferred. Three (3) years of clinical experience and two (2) years of clinical informatics experience (i.e., developing, implementing and/or supporting clinical information systems) required. Epic Certification is required within 6 months of hire/transfer. Industry accepted informatics/information technology certification required within 6 months of hire/transfer.  Demonstrated project management experiences; preferably in IT and healthcare. PMP preferred. Minimum of six sigma green belt preferred. </p><p/><p>Active licensure in discipline (RN, RT, ETC) by the South Carolina Board of Nursing or a compact state required. Current Basic Life Support (BLS) required, either a certification from an American Heart Association (AHA) BLS for Healthcare Providers (or AHA recognized equivalent) or an American Red Cross CPR/AED for Professional Rescuer and Healthcare Provider.</p><p/><p/><h3><b>Physical Requirements</b></h3><ul><li><b>Mobility & Posture</b><ul><li>Standing: Continuous</li><li>Sitting: Continuous</li><li>Walking: Continuous</li><li>Climbing stairs: Infrequent</li><li>Working indoors: Continuous</li><li>Working outdoors (temperature extremes): Infrequent</li><li>Working from elevated areas: Frequent</li><li>Working in confined/cramped spaces: Frequent</li><li>Kneeling: Infrequent</li><li>Bending at the waist: Continuous</li><li>Twisting at the waist: Frequent</li><li>Squatting: Frequent</li></ul></li><li><b>Manual Dexterity & Strength</b><ul><li>Pinching operations: Frequent</li><li>Gross motor use (fingers/hands): Continuous</li><li>Firm grasping (fingers/hands): Continuous</li><li>Fine manipulation (fingers/hands): Continuous</li><li>Reaching overhead: Frequent</li><li>Reaching in all directions: Continuous</li><li>Repetitive motion (hands/wrists/elbows/shoulders): Continuous</li><li>Full use of both legs: Continuous</li><li>Balance & coordination (lower extremities): Frequent</li></ul></li><li><b>Lifting & Force Requirements</b><ul><li>Lift/carry 50 lbs. unassisted: Infrequent</li><li>Lift/lower 50 lbs. from floor to 36”: Infrequent</li><li>Lift up to 25 lbs. overhead: Infrequent</li><li>Exert up to 50 lbs. of force: Frequent <ul><li><i>Examples:</i><ul><li>Transfer 100 lb. non-ambulatory patient = 50 lbs. force</li><li>Push 400 lb. patient in wheelchair on carpet = 20 lbs. force</li><li>Push patient stretcher one-handed = 25 lbs. force</li></ul></li></ul></li></ul></li><li><b>Vision & Sensory</b><ul><li>Maintain corrected vision 20/40 (one or both eyes): Continuous</li><li>Recognize objects (near/far): Continuous</li><li>Color discrimination: Continuous</li><li>Depth perception: Continuous</li><li>Peripheral vision: Continuous</li><li>Hearing acuity (with correction): Continuous</li><li>Tactile sensory function: Continuous</li><li>Gross motor with fine motor coordination: Continuous</li><li><i>Selected Positions:</i><ul><li>Olfactory (smell) function: Continuous</li><li>Respirator use qualification: Continuous</li></ul></li></ul></li><li><b>Work Environment & Conditions</b><ul><li>Effective stress management: Continuous</li><li>Rotating shifts: Frequent</li><li>Overtime as required: Frequent</li><li>Latex-safe environment: Continuous</li></ul></li></ul><p/><p><i>If you like working with energetic enthusiastic individuals, you will enjoy your career with us!</i></p><p/><p>The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. </p><p/><p>Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: <a href="http://www.uscis.gov/e-verify/employees" rel="nofollow noopener noreferrer" target="_blank">http://www.uscis.gov/e-verify/employees</a></p>

Clinical Informatics Analyst II, Ortho - Clinical Informatics/Information Solutions (Hybrid-Remote)

Analysis Skills

Basic Life Support (BLS)

CPR Certification

Clinical Assessment

Clinical Information

Clinical Information Systems

Clinical Medicine

Clinical Support

Defibrillator

Depth Perception

Health Informatics

Health Information Technology

Healthcare Providers

Informatics

Lift/Move 25 Pounds

Management of Information Systems/Technology (MIS)

Manual Dexterity

Mentoring

Occupational Therapy

Patient Care

Pharmacy

Physical Therapy

Project Management Information System (PMIS)

Project Management Professional (PMP)

Radiology

Registered Nurse (RN)

Technical Support

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><b>Title: Account Associate - Commercial Lines</b> </div><div><div><div><div><div><div><div><div><div><p><b>Work Mode: </b>Remote<b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus: </b>General Book, SBU<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p><p> <br/><b>About the Role:</b> Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues. </p><p> <br/><b>Key Responsibilities:</b> </p><ul><li><p><b>Team Support:</b> Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </p></li></ul><ul><li><p><b>Office Support:</b> Assist with general office tasks and administration. </p></li></ul><ul><li><p><b>Policy Processing:</b> Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </p></li></ul><ul><li><p><b>Task Management:</b> Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </p></li></ul><ul><li><p><b>Data Management:</b> Maintain accurate and up-to-date data in agency systems. </p></li></ul><ul><li><p><b>Activity Monitoring:</b> Ensure timely completion of tasks and activities. </p></li></ul><ul><li><p><b>Communication:</b> Keep the account team informed of workload status and any issues. </p></li></ul><ul><li><p><b>Service Excellence:</b> Provide proactive and responsive service. </p></li></ul><ul><li><p><b>Performance Monitoring:</b> Ensure productivity and quality standards are met. </p></li></ul><ul><li><p><b>Promote Culture:</b> Participate in team building and promote a positive work environment. </p></li></ul><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices. </p></li></ul><ul><li><p><b>Compliance:</b> Stay updated on company policies and procedures. </p></li></ul><ul><li><p><b>Professional Development:</b> Enhance technical skills and industry knowledge. </p></li></ul><ul><li><p><b>Relationship Building:</b> Foster positive relationships with colleagues and leadership. </p></li></ul><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul><p> <br/><b>Ideal Candidate Qualifications:</b> </p><ul><li><p>2+ years of industry experience, OR 5+ years of related experience in customer service </p></li></ul><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul><ul><li><p>Required active licensing </p></li></ul><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul><ul><li><p>Exceptional customer service, communications. multitasking, and organizational skills </p></li></ul><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul><ul><li><p>High School Diploma (or equivalent) </p></li></ul><p> <br/><b>What We Offer:</b> </p><ul><li><p>Competitive salaries and bonus potential </p></li></ul><ul><li><p>Company-paid health insurance </p></li></ul><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul><ul><li><p>401K with employer match </p></li></ul><p/><ul><li><p>Professional growth and career progression opportunities </p></li></ul><ul><li><p>Respectful culture and work/family life balance </p></li></ul><ul><li><p>Community service commitment </p></li></ul><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul><p> <br/><b>What to Expect (Application Process):</b> </p><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 50-60K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Account Associate-Commercial Insurance- Select Business (Remote)

Administrative Skills

Aged Care

Billing

Brokerage

Childcare

Corporate Policies

Customer Support/Service

Data Management

Diversity

Health Insurance

Insurance Sales

Licensing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Organizational Skills

Quality Metrics

Time Management

Work From Home

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