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ADAPTED_NOW

System Integration Engineer

The Field Support & Integration Engineer, is a key member of ViaSat's Commercial Airline Support team, which helps deliver and maintain Viasat's best-in-class "Viasat In-Flight Connectivity" services to our Commercial Airline, Business Jet and Maritime customers. The Field Support & Integration Engineer plays a critical part in the service launch of new customers, supporting system activations and over-the-air system checks for new installations of the Viasat onboard In-Flight Connectivity (IFC) solution.

Salary

KBSkills

ACTIVE

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Field Support & Integration Engineer, is a key member of ViaSat's Commercial Airline Support team, which helps deliver and maintain Viasat's best-in-class "Viasat In-Flight Connectivity" services to our Commercial Airline, Business Jet and Maritime customers. The day-to-day The Field Support & Integration Engineer plays a critical part in the service launch of new customers, supporting system activations and over-the-air system checks for new installations of the Viasat onboard In-Flight Connectivity (IFC) solution. You will ensure that all work is carried out in accordance with Viasat procedures and airline manuals, following FAA regulations. Additional key responsibilities include providing training, on-site, and remote support to customer maintenance representatives during installation, activation and maintenance of our IFC equipment, including software loads and updates. This role works in collaboration with Viasat's customer partners to support and close the daily maintenance issues. Additionally, you will: <ul><li>Assist customers with the planning and execution of maintenance, troubleshooting and repair efforts</li><li>Ensure complete and accurate documentation and records of all maintenance work performed on aircraft</li><li>Travel to customer locations on short notice to support troubleshooting and repair operations</li><li>Provide training to maintenance vendors and airline personnel on installation and maintenance of our IFC solution</li><li>Ensure all required and preventative maintenance is performed in accordance with company, airline and FAA regulations</li><li>Establish and maintain working relationships with OEM's, airline partners, and third-party maintenance personnel</li><li>Provide remote assistance to support diagnostic checks on IFC equipment installed on customer aircraft</li><li>Provide timely responses and resolutions to any service inquiry related to installation and maintenance</li><li>Ensure all install aids and equipment required to maintain the ViaSat IFC service is available and up to date</li><li>Assist Field Support Manager in the development of improved maintenance and preventative maintenance of the IFC solution</li></ul> This role must be based in either Orlando, Miami or Ft. Lauderdale, FL. What you'll need <ul><li>3+ years' experience in commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing</li><li>Ability to interpret technical manuals and schematics including engineering items supporting the installation and repair of the ViaSat IFE system</li><li>Proven ability to work as part of a globally diverse team with remote supervision</li><li>Prior experience in a Technical Support or NOC role preferred</li><li>Prior experience working in a field support capacity </li><li>Experience in IP networking</li><li>Prior experience working with Linux/Unix</li><li>Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations</li><li>Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audience</li><li>Ability to travel up to 75%, both domestically and internationally</li></ul> What will help you on the job <ul><li>Associate's Degree or equivalent experience in Aircraft Maintenance, Electrical Engineering, Computer Science or technical discipline </li><li>FAA Airframe Certification or equivalent </li><li>Airframe and Powerplant Certification</li><li>Proven experience in Avionics and Aircraft maintenance</li><li>Demonstrated knowledge of hardware and software elements involved in IP networking and satellite communications</li><li>Prior experience with RF Satellite or Wireless Communication systems</li></ul> Salary range $95,500.00 - $150,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $118,500.00- $177,500.00/ annually At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Digital Communication Products for Commercial and Government Markets ViaSat produces innovative satellite and other digital communication products that enable fast, secure, and efficient communications to any location. We bring today’s new communication applications to people out of reach of terrestrial networks, in both the commercial and government sectors, with a variety of networking products and services. Here you’ll find a company that is always asking,” What’s next?”, with the vertically integrated set of technologies to push the limits of what is possible for your system and service performance. Products: <ul> <li>Satellite networks for fixed-site and mobile communications </li> <li>Satellite antenna systems </li> <li>Wireless datalinks and terminals for combat situational awareness </li> <li>Cybersecurity and Information Assurance for military networking and encrypted data storage </li> <li>Mobile IP networking for soldiers</li> <li>Communication microprocessor chipsets </li> <li>Application and communication acceleration </li> <li>Satellite network and RF system design </li> <li>Communication simulation and training systems </li> </ul> Services: <ul> <li>Global mobile satellite services for government and commercial aircraft, vehicles, and seagoing vessels </li> <li>Satellite Internet access and other broadband services for consumers, business, and government customers in the U.S. </li> </ul> Recognized for Innovation, Growth, and Stability With these past awards, ViaSat is well known as a successful, innovative, high-growth company: <ul> <li>World Technology Network - 2013 Winner, Communications Technology Award for high-capacity satellite system </li> <li>Arthur C. Clarke Foundation - Innovator Award, CEO Mark Dankberg </li> <li>Edison Awards 2013 - Bronze award for communications innovation </li> <li>Popular Science 2012 "Best of What's New" for Exede Internet and high-capacity satellite system </li> <li>Satellite Research and Markets - 2012 Visionary Executive of the Year </li> <li>Society of Satellite Professionals International (SSPI) - 2012 Industry Innovator </li> <li>TechAmerica - 2011 American Technology Award in the Telecommunications </li> <li>Space News "Top 50 Space Companies" </li> <li>San Diego Magazine "Made In San Diego: 11 Cool Companies" </li> <li>Mark Dankberg American Institute of Aeronautics and Astronautics (AIAA) "2008 Aerospace International Communications Award" </li> <li>Hannover Fairs ISCe2004 Satellite Industry Award for Innovation and Technology </li> <li>Mark Dankberg Via Satellite “2003 Satellite Executive of the Year” </li> <li>Defense Systems "Super 75" </li> <li>DefenseNews "Top 100 Defense Contractors" </li> <li>DefenseNews "Fast Track 50" </li> <li>Washington Technology "Top 100 Federal Prime Contractors" </li> <li>Three-time INC. 500 prior to going public in 1996 </li> </ul> <ul> <li>See <a href="http://www.viasat.com/careers/viasat/what-we-do" target="_blank">What We Do at ViaSat</a> - an Interactive Graphic</li> <li>Read <a href="http://www.viasat.com/company/about/recent-articles" target="_blank">Recent Articles About ViaSat</a> </li> </li> </ul> Surpassing 2,900 Employees and $1 Billion in Sales The company employs over 2,900 professional and support personnel. The largest department is engineering, with many holding graduate degrees in electrical engineering or computer science. Annual revenues hit a record $1.1 billion during the most recently completed fiscal year (ended March 29, 2013). History ViaSat is part of the well-known Linkabit Corporation “family-tree” that spawned hundreds of San Diego area telecom startups, including Qualcomm, General Instruments, and Titan. Founded in 1986 by three former M/A-Com Linkabit employees, ViaSat is publicly traded on the Nasdaq Stock Market under the symbol VSAT. Go to the <a href="http://www.viasat.com/company/about/company-history" target="_blank">History</a>, <a href="http://www.viasat.com/company/about/viasat-timeline" target="_blank">Timeline</a> or <a href="http://www.viasat.com/careers/viasat/innovation-industry-firsts" target="_blank">Industry Innovation & Firsts</a> pages for more details. To find out more about ViaSat, use the links on this page to explore our Web site. Note: ViaSat Inc. is a separate company from and is not affiliated with Viasat Broadcasting, owned by Modern Times Group, Sweden.

Viasat, Inc.

Field Support and Integration Engineer

salaryMin

salaryMax

payPeriod

currency

Aircraft Maintenance

Alliance/Partner Marketing

Aviation Industry

Avionics

Communication Skills

Communication Systems

Computer Science

Customer Service Management

Customer Service Systems

Customer Support/Service

Documentation

Electrical Components

Electrical Engineering

Equipment Maintenance/Repair

Federal Aviation Administration (FAA)

IP (Internet Protocol)

Identify Issues

Linux Operating System

Maintenance - Electrical

Netscape IFC (Internet Foundation Classes)

Network Operations Center

OEM (Original Equipment Manufacturer)

On Site Support

Power Plant

Presentation/Verbal Skills

Preventative Maintenance

Product/Service Launch

Radio Frequency

Record Keeping

Regulations

Remote Team Management

Satellite Communications

Schematics

Software Administration

System Integration (SI)

Team Player

Technical Presentation

Technical Support

Technical Writing

Testing

Time Management

Training/Teaching

Unix Operating Systems

Willing to Travel

Wireless Communications

Writing Skills

Appcast Exclusive 1

YEAR

Software Engineer

Integration Endeavors: Merge Amazon Connect with diverse systems, such as CRM platforms, ticketing systems, workforce management tools, and analytics platforms, fostering seamless data interchange and amplifying overall contact center functionality. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes.

Location: Tampa, FL Salary: $55.00 USD Hourly - $60.00 USD Hourly Description: Job Title:  Amazon Connect DeveloperLocation:  RemoteContract:   12+ Months (Contract to extend) As an Amazon Connect Developer, you will have a pivotal role in crafting, creating, and deploying inventive solutions using Amazon Connect, an innovative cloud-based contact center service. RESPONSIBILITIES:<ul><li>Solution Crafting: Collaborate closely with clients and internal teams to grasp their business needs and transform them into effective contact center solutions utilizing Amazon Connect.</li><li>Problem Solving and Assistance: Identify and resolve technical glitches linked to Amazon Connect implementations, delivering timely assistance to ensure the stability and optimal performance of systems.</li><li>Integration Endeavors: Merge Amazon Connect with diverse systems, such as CRM platforms, ticketing systems, workforce management tools, and analytics platforms, fostering seamless data interchange and amplifying overall contact center functionality.</li><li>Testing and Quality Assurance: Undertake comprehensive testing of Amazon Connect solutions to guarantee proper functioning, user-friendliness, and adherence to industry best practices and standards.</li><li>Ongoing Enhancement: Remain current with the latest trends and advancements in contact center technologies, AWS services, and associated tools to pinpoint possibilities for enhancement and innovation.</li></ul> REQUIREMENTS:<ul><li>Bachelor’s degree in computer science, Engineering, or a related field (or equivalent practical experience).</li><li>Robust programming skills in languages like JavaScript, Python, and Node.js are essential.</li><li>Previous familiarity with shaping and executing solutions utilizing Amazon Connect is advantageous.</li><li>Comprehensive AWS development/service background encompassing Lambda functions, S3, DynamoDB, Lambda, API Gateway, Kinesis, Kendra, etc.</li><li>Proficiency in AWS CLI and AWS SDK, composing Infrastructure as Code through AWS CloudFormation, and devising IAM Roles according to AWS security best practices.</li><li>Exceptional knack for pinpointing and resolving issues, coupled with meticulous attention to detail.</li><li>Effective communication skills, both in writing and verbally, facilitating collaboration with clients and internal squads.</li><li>Aptitude for translating customer business requisites into technical actions and collaborating with a development team to actualize those needs.</li><li>AWS certifications affiliated with Amazon Connect (e.g., AWS Certified Developer - Associate) are advantageous.</li></ul><ul></ul>By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Contact: dtomar@judge.com <div align="center" style="background-color:#999999">This job and many more are available through The Judge Group. Find us on the web at www.judge.com</div>

The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.
The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.

Judge Group

Amazon Connect Developer

AWS Lambda

Amazon Simple Storage Service (S3)

Amazon Web Services (AWS)

Application Programming Interface (API)

Best Practices

Call Center Evaluation

Call Centers

Cloud Computing

Computer Programming

Customer Relationship Management (CRM)

Detail Oriented

JavaScript

Node.js

Power Amplifier

Problem Solving Skills

Python Programming/Scripting Language

Quality Assurance

Short Messaging Service (SMS)

Systems Administration/Management

Workforce Management

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