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Customer Services Representative

Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch. At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers.

KBSkills

ACTIVE

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.GENERAL SUMMARY:The Loan Consultant I provides exceptional customer experience while providing personal loan solutions.  This position focuses on building a customer base through sales, loan extension and merchant referrals.  Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.MAJOR DUTIES/RESPONSIBILITIES:<ul><li>Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers.</li><li>Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.</li><li>Actively market all branch products and services to individuals.</li><li>Perform all other duties as assigned by management.</li></ul>BASIC REQUIREMENTS:<ul><li>High School Diploma or GED from accredited institution</li><li>0-2 years consumer finance or related experience</li><li>Cash handling; computer skills; customer service skills</li><li>Ability to work with minimum supervision</li><li>Excellent communication skills</li><li>Proficient working knowledge of Microsoft Windows, Excel and Word Applications</li></ul>PREFERRED/DESIRED QUALIFICATIONS:<ul><li>Associates or Bachelor’s Degree</li><li>Bilingual, Spanish/English</li></ul>COMPENSATION:<ul><li>The salary range for this position is $18.00 - $21.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.</li><li>This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.</li></ul>WORK ENVIRONMENT:<ul><li>Office Environment</li></ul>If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!

Lendmark Financial Services, LLC

Customer Service Representative (Loan Consultant I)

salaryMin

salaryMax

payPeriod

currency

Communication Skills

Consulting

Credit Processing

Customer Experience

Customer Relations

Customer Support/Service

English Language

Financial Services

High School Diploma

Loan Approval

Loan Closing

Loan Extensions

Loans

Microsoft Excel

Microsoft Windows Operating System

Microsoft Word

Multilingual

Sales

Spanish Language

CareerBuilder Premium Subscription

Product Support

Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments. The person in this role will be responsible for consultative sales providing Electric Power solutions, including generators, pumps, engine driven equipment, and switchgear, for customers across Louisiana.

DescriptionPOWER UPYOUR CAREER WITH LOUISIANA CAT Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here! THE OPPORTUNITY We are looking for a Engine/Generator Product Support Sales Representative for our Electric Power Division. This position will cover  the Southwest Louisiana Territory. The person in this role is primarily responsible for growing Louisiana Cat’s parts and service business through developing relationships and adding customers in selling Customer Value Agreements (CVA’s). The person in this role will be responsible for consultative sales providing Electric Power solutions, including generators, pumps, engine driven equipment, and switchgear, for customers across Louisiana. YOUR CONTRIBUTION<ul><li>Provide Electric Power solutions for our customers through your knowledge of Louisiana CAT products</li><li>Conduct Electric Power inspections based on Caterpillar company standards</li><li>Analyze leads and build efficient call plans to sell solutions to both new and stablished customers.</li><li>Consult with customers about CAT Electric Power life cycles, maintenance process and replacement parts solutions</li><li>Work cross-functionally and collaborate with Parts & Service Department and Electric Power divisions to meet customer needs</li></ul>YOUR VALUE<ul><li>You will serve as a sales consultant for customer accounts in your defined territory</li><li>You will have the sales tools and building blocks to BUILD A CAREER here at Louisiana CAT</li><li>You will collaborate with your Sales Management / General Manager to establish sales goals on monthly, quarterly and annual basis</li></ul>MOST IMPORTANT QUALIFICATIONS<ul><li>Required: Strong sales consultative communication as role is a "customer-facing" position</li><li>Required: Strong knowledge and skills of Microsoft Office software including Outlook</li><li>Highly Preferred: Knowledge or experience using CRM (Customer Relations Management) software such as Salesforce.com</li><li>Highly Preferred: Knowledge of Caterpillar product lines is strongly desired; other Heavy Equipment experience is helpful</li><li>Preferred: Bachelor's Degree</li></ul>JOB FACTS<ul><li>Ability to act as a sales consultant conducting physical hands-on inspections</li><li>Ability to travel within the state of Louisiana and valid U.S. Driver's License with clean MVR (Motor Vehicles Record)</li></ul>LOUISIANA CAT BENEFITS<ul><li>Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)</li><li>Short- and Long-Term Disability Insurance</li><li>Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies</li><li>401K Plan with Company Match</li><li>Paid Holidays & Vacation</li><li>Technician Tool Loan Program up to $2,000</li><li>Safety Boot / Safety Prescription Glasses Allowances</li><li>Employee Discounts</li><li>Credit Union</li><li>Technician Career Development Program - Shop & Field Service Training</li></ul>SAFETY IN ALL WE DO<ul><li>We require strict compliance with PPE (personal protective equipment) safety regulations.</li><li>We maintain compliance with all Federal, State and Local safety and company regulations.</li><li>All employees must follow all Company Health, Safety & Environmental (HSE) procedures.</li><li>Louisiana Cat is a drug-free workplace, including marijuana and THC products.</li></ul>WHY PEOPLE JOIN LOUISIANA CAT<ul><li>We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.</li><li>We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.</li><li>We are committed to the long-term growth and success of both our employees and customers.</li><li>We have energy, focus and passion delivering results because what we do impacts our customers each and every day.</li><li>We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.</li><li>We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.</li><li>We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.</li></ul>WHO WE ARE We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA. ADDITIONAL INFORMATION<ul><li>Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.</li><li>Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: <a href="https://www.e-verify.gov/employees" rel="nofollow">click here for more information</a></li><li>Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" rel="nofollow">click here for more information</a></li><li>Pay Transparency Nondiscrimination Provision: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" rel="nofollow">click here for more information</a></li><li>Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.</li></ul>

Louisiana CAT

Engine/Generator Product Support Sales

Caterpillar, Inc

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The Best Internship Customer Service Jobs in Lake Charles, LA | Monster