FULL_TIME

FEED

YEAR

Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. The ideal candidate will have a minimum of 1+ years’ experience in a production networked environment supporting Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters.

Patriot, LLC is seeking a Desktop Support Technician to join our onsite team in Duluth. The ideal candidate will have a minimum of 1+ years’ experience in a production networked environment supporting Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters. Must enjoy working with end users and must work well with other IT team members or department managers.  Candidate must have excellent written and oral communication skills and a customer satisfaction attitude.  Experience with BMC Remedy and/or Service Now is desired. Minimum/General Experience:This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems.  Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.Functional Responsibilities:The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load.The candidate for this position:<ul><li>Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD.  Computers can be connected to a production network, isolated lab network, or stand-alone.  Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers.</li><li>Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.</li><li>Installs after-market hardware to support user equipment functionality as needed.</li><li>Moves IT systems and peripherals for office relocations.</li><li>Sets up, initiates, and shutdowns video conferences between two or more sites.</li><li>Follows approved standard operating procedures and meets all service level agreements</li><li>Maintains and submits updates to asset management for all equipment maintained</li><li>Updates the ticket tracking system as required</li><li>Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable.</li><li>Relies on instructions and pre-established guidelines to perform the functions of the job. </li><li>Works under supervision. Reports to a team leader or manager.</li><li>May be required periodically to work outside of scheduled work hours.</li><li>May be required to work at alternate locations.</li></ul>.EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONSEducation and ExperienceAn Associate Degree or Bachelor Degree from four year college or university with major course work in information management, computer science or related field or equivalent education and work experience in desktop systems support is desired.   A+, MCDST, and other Microsoft certifications is highly desired.U.S. Citizenship is required. Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015. About Patriot LLC:Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.Company website: http://www.patriotllc.net/Company address: 9520 Berger Road Suite 212 Columbia MD 21046Powered by JazzHR

Patriot, LLC

Desktop Support Technician

Asset Management

Communication Skills

Computer Science

Computer Systems

Computer Systems Design

Computer Workstations

Conference Management

Customer Satisfaction

Desktop Administration

Desktop PC

Disability Accommodations

Documentation

Equipment Maintenance/Repair

Federal Laws and Regulations

Government

Government Contracts

Hardware Administration

Hardware Installation

Hardware Quality Assurance

Identify Issues

Image Editors

Information Technology & Information Systems

Laptop PC

Leading Edge Technology

Legal

MCDST - Microsoft Certified Desktop Support Technician

Microsoft Certifications

Microsoft Windows 2000

Microsoft Windows 7

Microsoft Windows 95

Microsoft Windows 98

Microsoft Windows NT

Microsoft Windows Operating System

Microsoft Windows XP

Network Administration/Management

Operating Systems

Peripheral Hardware

Plotters

Presentation/Verbal Skills

Printers

Problem Solving Skills

Production Support

Production Systems

Project/Program Management

Quality Assurance

Remedy

Return on Investment (ROI)

Service Level Agreement (SLA)

ServiceNow

Small Business

Software Administration

Software Patches

Software Upgrades

Standard Operating Procedures (SOP)

State Laws and Regulations

System Integration (SI)

Systems Administration/Management

Team Lead/Manager

Team Player

Technical Support

United States Citizen

Vaccination

Videoconferencing

Virtualization

Work From Home

Writing Skills

partner JazzHR

OTHER

UNKNOWN

Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access. Provide back-up to areas of the Innovative Teaching & Learning Center (iTLC) activities including reference assistance, video services including closed captioning and library services.

HOUR

Overview:
Northwood Technical College is seeking applications from qualified candidates for a part-time Classroom Support Technician at the Superior Campus.  This position is responsible for providing on-premises and remote classroom technology support to staff and students, including equipment, software, and video. This position will provide support during the Fall and Spring academic terms, with primary hours covering 11 AM to 7 PM MTWR and on Fridays from 8 AM to 4 PM. The position is expected to begin in August, offering an excellent opportunity to join the team ahead of the upcoming season. 

Responsibilities:
<ul><li>Actively embody and promote Northwood Tech’s Values:<ul style="list-style-type:circle"><li>Collaboration – Value relationships that enhance learning and promote economic development.</li><li>Innovation - Embrace the latest theories and technologies to support student and community success.</li><li>Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.</li><li>Community – Value our deep connections to our communities by working together to provide solutions through student success.</li><li>Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.</li><li>Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.</li><li>Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.</li></ul></li><li>Collaborate and build relationships with faculty, students, and other College staff to ensure delivery of consistent, quality learning environment opportunities.</li><li>Manage the College owned inventory of equipment available for checkout to staff and students.</li><li>Provide classroom and conference center technology support including training on how to properly operate and troubleshooting of issues related to software and equipment.</li><li>Provide on-site support of distance education classes either originating or receiving at the campus during campus hours including nights and weekends.</li><li>Provide on-site video, printer/copier, and telephone technical support to staff, students and external customers.</li><li>Coordinate and monitor the campus proctoring activities.</li><li>Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access.</li><li>Provide back-up to areas of the Innovative Teaching & Learning Center (iTLC) activities including reference assistance, video services including closed captioning and library services.</li><li>Assist with maintenance, upgrade or installation of equipment or software upgrades on campuses.</li><li>Oversee and facilitate the issuance of student identification cards.</li><li>Provide input and recommendations to ITLC management regarding best practices in student and staff support.</li><li>Other duties as assigned.</li></ul>

Qualifications:
Degree & Experience Required:<ul><li>Associate’s degree (or two years post-secondary education) in related field</li><li>Two years related work experience</li></ul>Degree & Experience Equivalency:*Equivalent educational/occupational experience may be a high school diploma plus 4 years of relevant experience  Knowledge, Skills, and Abilities:<ul><li>Ability to communicate effectively both written and verbally</li><li>Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects</li><li>Ability to contribute to a team environment while maintaining positivity and professionalism</li><li>Strong customer service skills that focus on creative problem solving</li><li>Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently</li><li>Ability to obtain driver’s license and insurance coverage in accordance with College policy</li></ul>Preferred:<ul><li>IT experience or training</li></ul>

Salary:
FY26 Salary - Grade H - $21.31 / hour

Close Date:
6/8/2026

Northwood Technical College

Classroom Support Technician (part-time/884 hours/year) @ Northwood Tech Superior Campus

Best Practices

Community Support

Continuous Improvement

Copying Machines

Customer Support/Service

Distance Learning

Driver's License

Economic Development

Email Technology

Emerging Technology

Establish Priorities

Help Desk

Insurance

Learning Management System (LMS)

Library and Information Science

Microsoft Office

Multitasking

On Site Support

Software Installation

Telephone Technology

Time Management

Training/Teaching

University/School Policies

[AW]-iCims

IT Support jobs in Duluth, MN - find them here! Apply today to the top opportunities near you.

Top IT Support Jobs in Duluth, MN | Monster

IT Support Jobs in Duluth, MN

Resume Resources

Get noticed by top employers!

IT Support Jobs in Duluth, MN

Desktop Support Technician Patriot, LLC

Classroom Support Technician (part-time/884 hours/year) @ Northwood Tech Superior Campus Northwood Technical College

Resume Resources