UNKNOWN

ADAPTED_NOW

This role will work with minimum supervision on multiple equipment support tasks including but not limited to: building/modifying desktop computers to support the needs of the scientists and their lab instruments, working with and learning a wide range of software packages that support instrument control, data acquisition, data processing and data archival, and working with vendors on-site and remotely to support instrument installation and troubleshooting. + Bachelor's degree (or equivalent experience) in computer science or a bachelor's degree (or equivalent experience) in chemistry, biochemistry, biology, physics or related discipline with an associated educational or employment-based skillset in computer hardware and software.

HOUR

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified IT Lab Support Analyst to join their team onsite in Kalamazoo, MI and provide end-user support. This is a 1-year contract with the possibility of extension. We are seeking a highly motivated individual with strong acumen in computer hardware and a variety of laboratory software packages to join the Laboratory Instrument Support Team as a Lab side Computing Analyst. In a highly complex R&D environment, this role would support the work of the scientists and other technical staff by providing computer hardware and software support. The hardware and software needs are ever-evolving in biopharmaceutical R&D, which necessitates the application of dedicated computing resources focused on lab-based computers and software. The ideal candidate would possess a strong understanding of desktop computer infrastructure, and the ability to adapt the infrastructure based on both the corporate standards and the situational needs of each instrument/software application. This role would also require diverse experience in instrument control software, which can be applied situationally to learn and support new applications. This role will work with minimum supervision on multiple equipment support tasks including but not limited to: building/modifying desktop computers to support the needs of the scientists and their lab instruments, working with and learning a wide range of software packages that support instrument control, data acquisition, data processing and data archival, and working with vendors on-site and remotely to support instrument installation and troubleshooting. Duties and Responsibilities: + Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument-associated software packages + Troubleshoots hardware and software issues, installs and configures new equipment, instrument-related software applications and version updates while ensuring both vendor and company-internal computer operating standards are met + Creates / updates problem tracking records + Monitors the installation of operating system and application security patches + Ensures security configurations are met and properly maintained + Configures and monitors backup and recovery software for all complex and critical systems + Builds various testing and monitoring utilities using Powershell and command line scripting + Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues + Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution + Assists scientific personnel with the evaluation and implementation of new / adjacent laboratory technologies + Adheres to all compliance requirements and provides technical input for department SOP development + Adheres to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware Skills and Qualifications: + Bachelor's degree (or equivalent experience) in computer science or a bachelor's degree (or equivalent experience) in chemistry, biochemistry, biology, physics or related discipline with an associated educational or employment-based skillset in computer hardware and software + Minimum 3 to 5+ years or equivalent of advanced IT support work experience in a highly complex R&D or manufacturing environment + Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software + Able to navigate and make modifications to the Windows Registry + Knows instrumentation hardware and communication standards (e.g. NI-488.2 and NI-DAQ) + Has working knowledge of the principles and concepts of lab PC and peripheral hardware support + Highly competent in TCP/IP wired and wireless network fundamentals + Self-starter: Wants to seek out work and follow-through Wage Range : The rate for this position is between $26.25 - $38.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. Expiration Date: This posting is anticipated to remain open until 12/29/2025. CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com . CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

CompuCom

IT Lab Support Analyst

FULL_TIME

FEED

YEAR

This position requires a proactive leader skilled in problem-solving, customer service, and team management to ensure efficient processing and resolution of customer inquiries, compliance with government protocols, and enhancement of overall customer satisfaction. Customer Service OperationsOversee the management of customer service tickets, ensuring timely and accurate responses to CAGE related inquiries across multiple communication channels.

Help Desk Manager Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI Job Type: Full-Time Pre-Award Opportunity at Kinaras Solutions, Inc. At Kinaras Solutions, Inc., we are dedicated to delivering exceptional service and innovative solutions to our clients in the federal government sector. We are eager to expand our team with passionate and skilled leaders as we prepare for a pivotal role supporting the CAGE Program. We are currently recruiting for a Help Desk Manager position. This pre-award opportunity allows you to be at the forefront of setting up a customer service team dedicated to excellence in federal contracting. As a Help Desk Manager, you will lead efforts to enhance our customer service operations, ensuring seamless processing of CAGE code inquiries and registrations. If you're committed to developing dynamic teams and improving customer experiences, we invite you to join us now and be ready to make an immediate impact post-award. Partner with us to drive innovation and deliver outstanding service in the government sector. Job Summary The Help Desk Manager will be a pivotal member of the CAGE Program Support team, overseeing the customer service operations related to CAGE code registration and management. This position requires a proactive leader skilled in problem-solving, customer service, and team management to ensure efficient processing and resolution of customer inquiries, compliance with government protocols, and enhancement of overall customer satisfaction. Key Responsibilities Leadership and Team Management:<ul style="margin-bottom:11px"><li style="list-style-type:none"><ul style="list-style-type:disc"><li style="margin-bottom:11px">Lead, manage, and mentor the help desk team to ensure efficient operation and high performance.</li><li style="margin-bottom:11px">Foster a positive work environment to motivate team members and enhance service delivery.</li><li style="margin-bottom:11px">Conduct regular performance evaluations and implement training programs to improve customer service skills.</li></ul></li></ul>Customer Service Operations<ul style="margin-bottom:11px"><li style="list-style-type:none"><ul style="list-style-type:disc"><li style="margin-bottom:11px">Oversee the management of customer service tickets, ensuring timely and accurate responses to CAGE related inquiries across multiple communication channels.</li><li style="margin-bottom:11px">Maintain high standards of customer service by monitoring interactions, providing feedback, and implementing best practices.</li><li style="margin-bottom:11px">Develop and maintain processes for tracking, managing, and resolving customer issues effectively.</li></ul></li></ul>Quality Assurance and Reporting<ul style="margin-bottom:11px"><li style="list-style-type:none"><ul style="list-style-type:disc"><li style="margin-bottom:11px">Develop and implement quality assurance metrics to evaluate the performance of the help desk team and service levels.</li><li style="margin-bottom:11px">Ensure accurate documentation and archiving of all customer interactions and transactions as per regulatory and company standards.</li><li style="margin-bottom:11px">Prepare and present regular reports on help desk activities, performance metrics, and customer feedback to senior management.</li></ul></li></ul>Strategic Planning and Improvement<ul style="margin-bottom:11px"><li style="list-style-type:none"><ul style="list-style-type:disc"><li style="margin-bottom:11px">Identify and implement process improvement initiatives to enhance service efficiency and effectiveness.</li><li style="margin-bottom:11px">Collaborate with other departments and stakeholders to identify trends and develop strategies to address common issues or new requirements.</li><li style="margin-bottom:11px">Contribute to the continuous improvement and development of the CAGE Program support service delivery model.</li></ul></li></ul>Compliance and Security<ul style="margin-bottom:11px"><li style="list-style-type:none"><ul style="list-style-type:disc"><li style="margin-bottom:11px">Ensure that all help desk activities comply with CAGE Program policies, security requirements, and confidentiality agreements.</li><li style="margin-bottom:11px">Address and resolve any compliance or security issues promptly and effectively.</li></ul></li></ul>Qualifications<ul style="margin-bottom:11px"><li style="margin-bottom:11px">Bachelor's degree in Information Technology, Business Administration, or a related field. Equivalent work experience may be considered.</li><li style="margin-bottom:11px">Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role.</li><li style="margin-bottom:11px">Experience working in a government contracting environment is highly desirable.</li><li style="margin-bottom:11px">Strong problem-solving skills and ability to manage multiple tasks and priorities in a fast-paced environment.</li><li style="margin-bottom:11px">Excellent interpersonal and communication skills, with a strong focus on customer service.</li><li style="margin-bottom:11px">Proficiency in help desk software tools and customer relationship management systems.</li></ul>Preferred Qualifications<ul style="margin-bottom:11px"><li style="margin-bottom:11px">ITIL certification or equivalent in help desk management.</li><li style="margin-bottom:11px">Familiarity with CAGE code registration processes and Defense Logistics Agency operations.</li></ul>Equal Opportunity Employer Disclosure:Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact hr@kinarassolutions.com.Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.Powered by JazzHR

Kinaras Solutions Inc

IT Help Desk Manager

Best Practices

Business Administration

Communication Skills

Continuous Improvement

Customer Experience

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Service Evaluation

Customer Service Management

Customer Service Operations

Customer Support/Service

Customer/Client Research

Document Archiving

Federal Contracts

Federal Government

Government

Government Contracts

Help Desk

Help Desk Software

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Information Systems/Technology IS/IT Administration

Interpersonal Skills

Leadership

Logistics

Mentoring

Multitasking

Operations Management

Performance Analysis

Performance Metrics

Performance Reviews

Problem Solving Skills

Process Improvement

Quality Assurance

Quality Metrics

Regulations

Resolve Customer Issues

Service Delivery

Strategic Planning

Team Lead/Manager

Time Management

Training Program Evaluation

Trend Analysis

partner JazzHR

OTHER

Overview: Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) facility in Battle Creek, MI. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear.

Overview:
Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) facility in Battle Creek, MI. This position will ensure the team responds to all vendor and government entity registration inquiries via email, fax, telephone and escalated CRM processing requests (ServiceNow). The Help Desk responds to an average of 19,000 registrations per month, or up to 27,000 as demand necessitates. 

Responsibilities:
- Responsible for supporting all aspects of the development and implementation of assigned projects and provide a single point of contact for those projects - Interfaces with all areas affected by the project including end users, computer services, and client services - Develop detailed work plans, schedules, project estimates, resource plans, and status reports - Directs the Help Desk team and reviews their work products for completeness and accuracy to meet customer requirements - Provide communication to the CAGE PMO, COR and the COTR to review project plans, status reports, and deliverables - Ensures the team meets all Government SLAs, works escalated tickets or issues, and attends all required meetings with the CAGE customer - Interact daily with vendors and customers as a technical subject matter expert on the CAGE system - Provide monthly report inputs to the Task Order Project Manager of all completed activities, help desk metrics, risks, issues, etc. Supported Technologies:ServiceNow, Microsoft Suite of Tools, variety of applications and online tools

Qualifications:
Required:- Must have 5 years of relevant experience in customer service or help desk operations - Must have a Bachelor's degree - Must possess an IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) - Must possess a DoD Approved 8570 Baseline Certification of IAT Level I or higher  Desired:- Previous DLA experience preferred - Previous experience as a help desk supervisor or help desk manager preferred  Benefits include:<ul><li style="list-style-type:none"><ul><li style="list-style-type:none"><ul><li>Medical, Dental, and Vision Plans (PPO & HSA options available)</li><li>Flexible Spending Accounts (Health Care & Dependent Care FSA)</li><li>Health Savings Account (HSA)</li><li>401(k) with matching contributions</li><li>Roth</li><li>Qualified Transportation Expense with matching contributions</li><li>Short Term Disability</li><li>Long Term Disability</li><li>Life and Accidental Death & Dismemberment</li><li>Basic & Voluntary Life Insurance</li><li>Wellness Program</li><li>PTO</li><li>11 Holidays</li><li>Professional Development Reimbursement</li></ul></li></ul></li></ul>  Please contact talent@amyx.com with any questions! Amyx is an Equal Opportunity employer. Amyx is committed to providing equal employment opportunity to all job seekers. Every qualified applicant receives focused consideration for employment and no one is discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. In addition to federal law requirements, Amyx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Amyx is an E-Verify employer. Amyx proudly and proactively takes affirmative action to advance employment of individuals who are minorities, women, protected veterans and individuals with disabilities. Physical Demands Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

Amyx, Inc. is a financially strong ISO 9001-2008 certified and CMMI-DEV Level 3 appraised small business founded in 1999 and headquartered in Reston, Virginia. Amyx’s services are listed below. These services, backed by proven solutions, are delivered by a workforce of exceptional professionals, many of whom possess over 25 years of experience. Amyx personnel have strong core values rooted in public service and hold an intense belief that service to the Government can make a difference. Additional information on our core capabilities can be found on our Core Capabilities page.

Amyx, Inc.

Help Desk Manager

Calendar Management

Computer Security

Computer Services

Computer Workstations

Customer Relationship Management (CRM)

Dental Insurance

Desktop PC

IAT - Information Assurance Technical

Laptop PC

Life Insurance

Metrics

Microsoft Product Family

National Agency Clearance

Operational Support

Preferred Provider Organization (PPO)

Product Reviews

Project Estimates

Project Planning

Project/Program Management

Reimbursement

Reporting Skills

Security Clearance

Service Level Agreement (SLA)

ServiceNow

Staff Requirements

Status Reports

United States Department of Defense (DoD)

Vision Plan

[AW]-iCims

Ability to operate, under supervision, communications-computer systems, and insall, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Responsibilities & Qualifications:
 RESPONSIBILITIES<ul><li style="margin-bottom:0in">Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting.</li><li style="margin-bottom:0in">Ability to efficiently manage and prioritize a workload of assigned tickets.</li><li style="margin-bottom:0in">Ability to communicate effectively with peers and leadership in a team-focused environment.</li><li style="margin-bottom:0in">Ability to seamlessly transition from daily operations to project actions, and vice-versa.</li><li style="margin-bottom:0in">Ability to receive and accurately follow guidance and SOP’s provided by contract and government leadership.</li><li style="margin-bottom:0in">Ability to adapt to new situations and policies in the ever-developing technical world.</li><li style="margin-bottom:0in">Ability to operate a wide variety of system components to include hardware, software, and mass storage technology.</li><li style="margin-bottom:0in">Ability to operate, under supervision, communications-computer systems, and insall, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software.</li><li style="margin-bottom:0in">Requires local travel using personal vehicle, company van, cart or other motorized vehicle.</li></ul>REQUIRED QUALIFICATIONS<ul><li style="color:#333333">One (1) year of relevant experience</li><li style="color:#333333">Active Secret clearance with IT-II sensitivity</li><li style="color:#333333">One of the following active IAT II or III certifications:</li><li><ul><li style="color:#333333">Security+ CE</li><li style="color:#333333">CASP+ CE</li><li style="color:#333333">CCNA Security</li><li style="color:#333333">CySA+</li><li style="color:#333333">GICSP</li><li style="color:#333333">GSEC</li><li style="color:#333333">SSCP</li><li style="color:#333333">CCNP Security</li><li style="color:#333333">CISA</li><li style="color:#333333">CISSP (or Associate)</li><li style="color:#333333">GCED</li><li style="color:#333333">GCIH</li></ul></li><li style="color:#333333">DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1</li><li style="color:#333333">Must have the following: valid state driver's license, personal vehicle and proof of insurance</li></ul>

Overview:
We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery in Battle Creek,MI. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at <a href="http://www.teksynap.com/" rel="noopener nofollow noreferrer" target="_blank">www.TekSynap.com</a>. Apply now to explore jobs with us!  The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.saferfederalworkforce.gov%2Ffaq%2Fvaccinations%2F&data=04%7C01%7Cruben.hormostay%40teksynap.com%7Cd1bfc9e06799437b72bb08d98f3e5935%7Cd425287c3cad40cb820d561d4f3cf922%7C0%7C0%7C637698320235283323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PLx9%2FvsLxsnX6xW6OF9wo2RKLHCEtn6sWTXTlrqwmU0%3D&reserved=0" rel="noopener nofollow noreferrer" target="_blank">here</a>.By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP".As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Additional Job Information:
WORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. <ul><li>Location: Battle Creek, MI</li><li>Type of environment: Office</li><li>Noise level: Medium</li><li>Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.</li><li>Amount of Travel: at least 10%</li></ul>PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.  The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCEUS CitizenSecret Clearance OTHER INFORMATIONPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

TekSynap

Computer Operator

Automation Systems

CCNA - Cisco Certified Network Associate

CCNP - Cisco Certified Network Professional

CISA - Certified Information Systems Auditor

CISSP - Certified Information Systems Security Professional

CompTIA Security+

Computer Operations

Computer Systems

Depth Perception

Disk Management

Driver's License

Establish Priorities

Federal Laws and Regulations

GCIH - GIAC Certified Incident Handler

GSEC - GIAC Security Essentials Certification

Hardware Components

High Tech Industry

Insurance

Lift/Move 25 Pounds

Operating Systems

Operations

Physical Demands

SSCP - Systems Security Certified Practitioner

Safety/Work Safety

Secret Clearance

Standard Operating Procedures (SOP)

State Laws and Regulations

System Operations

Systems Administration/Management

Technical Operations

Testing

United States Citizen

Willing to Travel

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IT Lab Support Analyst CompuCom

IT Help Desk Manager Kinaras Solutions Inc

Help Desk Manager Amyx, Inc.

Computer Operator TekSynap

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