FULL_TIME

FEED

YEAR

We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.

About Courser   Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.   IT Support Services II-Help Desk   We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.   Key Responsibilities:<ul><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Manage user accounts, permissions, and access rights within various systems and applications.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.</li></ul> Key Qualifications:<ul><li class="paragraph" style="vertical-align:baseline;font-size:10pt">3-5 years of experience in IT support or system administration, preferably in a corporate environment.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk).</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.</li><li class="paragraph" style="vertical-align:baseline;font-size:10pt">Strong communication skills, with the ability to explain technical concepts to non-technical users.</li></ul> Preferred Experience:<ul><li style="line-height:normal;font-size:10pt">Experience with ConnectWise.</li><li style="line-height:normal;font-size:10pt">Certifications such as Network+, or Microsoft Certified Solutions Expert (MCSE).</li><li style="line-height:normal;font-size:10pt">Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).</li><li style="line-height:normal;font-size:10pt">Knowledge of IT security practices and data protection regulations.</li></ul>Why you’ll love working here   At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.   Benefit Highlights    ·     Competitive benefits package, including medical, dental, vision, and life insurance  ·     401k match   ·     Unlimited vacation time* ·     Paid sick time ·     10 Holidays including your Birthday and a Floating Holiday!   ·     Healthy Lifestyle reimbursement ·     Amazon Prime reimbursement  ·     40 Hours for Volunteer Time   ·     Paid parental leave   ·     Reimbursement for ongoing education and certifications ·     Learning and development programs     *Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.    Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.  Powered by JazzHR

Courser

IT Field Support

Administrative Skills

Amazon Web Services (AWS)

Atlassian JIRA

Best Practices

Cloud Computing

Communication Skills

CompTIA Network+

Computer Security

Customer Experience

Customer Relations

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Employee Orientation

Enterprise Applications

Establish Priorities

Hardware Administration

Help Desk

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Information Technology Software

Information/Data Security (InfoSec)

Linux Operating System

MCSE - Microsoft Certified Systems Engineer

Mac Operating System

Maintenance Services

Management of Information Systems/Technology (MIS)

Mentoring

Microsoft Hyper-V

Microsoft Product Family

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows Server

Mobile Devices

Network Configuration Management

Network Performance/Analysis

On Site Support

Operating Systems

People Management

Problem Solving Skills

Regulations

Reimbursement

ServiceNow

Software Administration

Staff Development

Support Documentation

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Support

Testing

Time Management

Trend Analysis

User Account Administration

User Interface/Experience (UI/UX)

VMWare

VPN (Virtual Private Network)

Virtualization

ZenDesk

partner JazzHR

OTHER

UNKNOWN

Duties include answering help desk calls and walk-ins; troubleshooting and resolving hardware and software problems; installing hardware and software; maintaining records and logs; troubleshooting network and telephone problems; monitoring, testing, and documenting network infrastructure; and first-line support for flexible education technology and learning management systems. Utilize a work order software system to accurately log and manage all incoming work orders in a timely manner; conduct problem determination (triage) for the Information Technology Services help desk; prioritize and assign work orders to other areas of IT as appropriate; and log equipment configurations and repairs.

Overview:
Responsible for providing technical support and assistance for end users of technology services systems to include computers and mobile devices, AV technologies, telephone, and network systems. Duties include answering help desk calls and walk-ins; troubleshooting and resolving hardware and software problems; installing hardware and software; maintaining records and logs; troubleshooting network and telephone problems; monitoring, testing, and documenting network infrastructure; and first-line support for flexible education technology and learning management systems. This position works cooperatively with all College, along with students, visitors, contractors, and vendors to ensure the proper support of IT systems.  This position will be open until filled, with a first review date of May 25, 2026. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Responsibilities:
Help Desk Services<ul><li style="margin-left:0.5in">Provide help desk support via telephone, personal contact, and remote assistance to employees, students, and public visitors. Customers of IT support include remote users utilizing virtual systems and remote-specific tools as well as flexible education technologies.</li><li style="margin-left:0.5in">Talk with users to determine the root cause of specific problems and errors and provide solutions or direction for next steps.</li><li style="margin-left:0.5in">Perform troubleshooting, diagnostic testing, and investigation of computer hardware, network, audio visual, telephone, and supported application issues and perform hardware and communication connection repairs to resolve problems.</li><li style="margin-left:0.5in">Install and update software on desktop computers, laptops, and tablets/mobile phones, manually and using software deployment tools.</li><li style="margin-left:0.5in">Utilize a work order software system to accurately log and manage all incoming work orders in a timely manner; conduct problem determination (triage) for the Information Technology Services help desk; prioritize and assign work orders to other areas of IT as appropriate; and log equipment configurations and repairs. </li><li style="margin-left:0.5in">Conduct technology orientation sessions for new employees.</li><li style="margin-left:0.5in">Maintain records of hardware assets for inventory maintenance.</li><li style="margin-left:0.5in">Facilitate a moderate level of IT-related security and user access; assign and maintain confidential information including passwords or other sensitive data.</li><li style="margin-left:0.5in">Coordinate with other IT staff and vendors to resolve incidents and fulfill service requests in a timely, prioritized manner; escalate work orders using escalation procedures.</li><li style="margin-left:0.5in">Provide a high-quality level of technical service for all customers; maintain quality assurance of work orders with appropriate follow-up.</li><li style="margin-left:0.5in">Recommend technical and process changes and improvements to supervisor, escalating issues to appropriate leadership as necessary.</li><li style="margin-left:0.5in">Maintain and update Help Desk knowledge base documentation. </li><li style="margin-left:0.5in">Collaborate with other IT services members on troubleshooting methods and customer communications. </li><li style="margin-left:0.5in">Assist IT Services Manager with projects as assigned.</li></ul> Technical Support<ul><li style="margin-left:0.5in">Configure, install, and support computer hardware of varying platforms (Microsoft and Apple) including desktops, laptops, tablets, peripherals, and mobile phones throughout the college campuses. </li><li style="margin-left:0.5in">Configure, install, and support computer software of varying platforms (Microsoft and Apple) including office productivity, virtual desktops and software, multi-factor authentication, mobile device management, flexible education technology, and unique software used by College programs and departments.</li><li style="margin-left:0.5in">Perform in-depth testing of supported applications and hardware to resolve problems.</li><li style="margin-left:0.5in">Assist with project management and execution (deployment) of annual computer replacements.</li><li style="margin-left:0.5in">Coordinate with Network and Systems Engineers in troubleshooting issues and implementing new technologies.</li><li style="margin-left:0.5in">Support the administration and day-to-day operations of the work order and print management systems. </li><li style="margin-left:0.5in">Monitor reliability of network infrastructure and operating systems on multiple platforms.</li><li style="margin-left:0.5in">Investigate hardware problems and perform minor system hardware and communication connection repairs; perform diagnostic testing.</li><li style="margin-left:0.5in">Troubleshoot and resolve or escalate audio-visual problems in classrooms, conference rooms, or deskside. Troubleshoot and assist in resolution of telephone problems.</li></ul> Provide technical and documentation assistance to ITS management.<ul><li style="margin-left:0.5in">Provide recommendations for specifications and purchase of hardware and software.</li><li style="margin-left:0.5in">Recommend standards, procedures, and techniques to improve the ITS Division and BTC.</li><li style="margin-left:0.5in">Consult with technical staff on product integration to provide recommendations to meet customers’ business needs.</li></ul> 

Qualifications:
Knowledge, Skills & Abilities: <ol style="margin-top:0in"><li>Knowledge and experience with technical support, help desk operations, or system support. </li><li>Ability to successfully troubleshoot and resolve complex IT-related hardware and software issues.</li><li>Ability to analyze problems and situations, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.</li><li>Ability to travel to BTC locations to troubleshoot and resolve issues and to deploy and retrieve hardware.</li><li>Knowledge of multimedia equipment and presentation technologies.</li><li>In-depth knowledge and technical skills maintaining desktop/laptop computers in a network system.</li><li>Knowledge and experience with network system components and enterprise systems (e.g. work order systems, print management systems, account provisioning).</li><li>Extensive knowledge of computer hardware imaging, Microsoft Windows, and Office applications.</li><li>Familiarity with configuration of end-user accounts in a Microsoft environment (AD, Azure, M365, MFA).</li><li>Ability to communicate effectively verbally and in writing with all levels of College staff.</li><li>Strong interpersonal and customer service skills.</li><li>Understanding of ITIL concepts.</li></ol>Education and Experience:<ol><li> Associate Degree in a technology-related field or an equivalent combination of education and work experience.</li><li>Two (2) years of experience maintaining desktop/laptop computers in a network system environment.</li></ol>

Blackhawk Technical College

Help Desk Support Technician

Apple

Apple Desktops

Audiovisual

Authentication

Cellular Telephone

Computer Hardware

Computer Maintenance

Computer Networks

Computer Services

Computer Software

Customer Service Systems

Desktop PC

Desktop Virtualization

Documentation

Equipment Maintenance/Repair

Hardware Installation

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Interpersonal Skills

Inventory Management

Knowledge Base

Laptop PC

Leadership

Microsoft Active Directory

Microsoft Office

Multimedia

Multiplatform/Cross-Platform

Network Administration/Management

Network Monitoring

Network Systems

Peripheral Hardware

Process Improvement

Project Execution

QoS (Quality of Service)

Quality Assurance

Quality Management

Record Keeping

Root Cause Analysis

Software Installation

Systems Engineering

Systems Hardware

Technical Consulting

Technical Presentation

Technical Writing

Telephone Skills

Virtualization Software

Willing to Travel

[AW]-iCims

Job Duties: The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience. Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.

HOUR

Company & Benefits Information:
At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!<ul><li>Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.</li><li>All major Holidays & Birthday off</li><li>Advanced Leadership Training Programs: build the skills to grow your career</li><li>Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!</li><li>Internal recognition programs that support an engaged workplace</li><li>401(K) with company match</li></ul>

Compensation:
<ul><li>Saturday & Sunday weekend premium pay $2.50/hr</li><li>Base pay up to $15.00/hr</li></ul>The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information.

Job Duties:
<p style="color:#000000;text-transform:none;text-indent:0px;letter-spacing:normal;font-family:'verdana' , 'arial' , 'helvetica' , sans-serif;font-size:10px;font-style:normal;font-weight:normal;word-spacing:0px;white-space:normal">The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience. This can include, but is not limited to:<ul style="color:#000000;text-transform:none;text-indent:0px;letter-spacing:normal;font-family:'verdana' , 'arial' , 'helvetica' , sans-serif;font-size:10px;font-style:normal;font-weight:normal;word-spacing:0px;white-space:normal"><li>Scan returned goods and place into bins/shopping carts to return the goods to the department</li><li>Route mail/file paperwork</li><li>Issue Hunting and Fishing licenses</li><li>Cashier</li><li>Manage the incoming E-commerce customer orders and In-Store Pick Ups</li><li>Keep the Customer Service Desk clean and presentable to the customers</li><li>Help in other departments as assigned</li><li>Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures</li></ul>

Qualifications:
<ul style="color:#000000;text-transform:none;text-indent:0px;letter-spacing:normal;font-family:'verdana' , 'arial' , 'helvetica' , sans-serif;font-size:10px;font-style:normal;font-weight:normal;word-spacing:0px;white-space:normal"><li>Great communication skills</li><li>Prior Retail experience preferred</li><li>Able to work evenings when needed and at least every other weekend</li><li>Able to pass a background check</li></ul>

EEO Statement:
Blain Supply, Inc and Blain’s Farm and Fleet (collectively “Blain’s”) is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain’s does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.

Blain's Farm & Fleet

Customer Care Desk Associate

Background Investigation

Disability Insurance

Diversity

Fishing

Housekeeping/Cleaning

Hunting

Life Insurance

Loss Prevention

Order Picking/Packing

Prescription Drugs

Retail

Safety Process

Training Program

Vehicle Fleets

eCommerce

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Customer Care Desk Associate Blain's Farm & Fleet

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