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REQUIRED QUALIFICATIONS:* 4+ years hands‐on ServiceNow admin/development; * Platform expertise: configuration/customization across CSM/CRM; Flow Designer, Integration Hub, Business Rules, Client Scripts, Script Includes, Glide APIs.* Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards.* Architecture & data: SaaS/multi‐tenant concepts; data modeling; CMDB relationships; familiarity with CSDM.* Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.*

<div style="margin:0px 0px 9px;padding:5px;font-family:'roboto' , 'helvetica neue' , 'helvetica' , 'arial' , sans-serif;font-size:12px;text-align:center">Stefanini Group is looking for a<strong> ServiceNow CSM Specialist </strong>for a globally recognized company! For interested applicants, click the apply button or you may reach out <strong>Micah Andres at (248) </strong><b style="color:rgb( 36 , 36 , 36 );font-family:'segoe ui' , , '-apple-system' , 'blinkmacsystemfont' , 'roboto' , 'helvetica neue' , sans-serif;font-size:15px;font-style:normal;letter-spacing:normal;text-align:center;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"><u><p>386-7399/Micah.Andres@Stefanini.com</p></u></b> for faster processing. Thank you! </div><div><br/></div><div><strong>Job Description:</strong><br/>* Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions.<br/>* Translate business requirements into scalable applications with robust reporting and governance.<br/><br/><strong>RESPONSIBILITIES:</strong><br/>* Lead end‐to‐end CSM implementations from discovery through deployment and hyper‐care.<br/>* Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake.<br/>* Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting.<br/>* Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs.<br/>* Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC).<br/>* Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System.<br/>* Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion.<br/>* Optimize performance and reliability; troubleshoot incidents/problems and perform root‐cause analysis.<br/>* Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing.<br/>* Produce documentation (design specs, runbooks) and deliver stakeholder training. </div><br/><br/><div><strong>REQUIRED QUALIFICATIONS:</strong><br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* 4+ years hands‐on ServiceNow admin/development; <br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* Platform expertise: configuration/customization across CSM/CRM; Flow Designer, Integration Hub, Business Rules, Client Scripts, Script Includes, Glide APIs.<br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards.<br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices.<br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* Architecture & data: SaaS/multi‐tenant concepts; data modeling; CMDB relationships; familiarity with CSDM.<br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.<br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* Delivery excellence: ATF, versioning, release/change management, documentation.<br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* Education: Bachelor's in CS/IS/Engineering or equivalent experience.<br style="color:rgb( 71 , 71 , 71 );font-family:'roboto' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )"/>* Professional skills: analytical problem‐solving, reliable follow‐through, deadline ownership, independent work, and cross‐team collaboration. </div><div><br/></div><div><br/></div><div><div>#LI-MA1</div><div>#LI-REMOTE</div></div>

<p>Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. <br><br> With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.</p>

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ServiceNow Consultant Stefanini, Inc

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