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Front Office Manager

Responsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls. Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

ACTIVE

Some of the benefits you will find working for Springwood Hospitality:Annual Retention Bonus, up to $1,000401K with employer matching contributionGreat support systemPositive work environmentCelebrating the small thingsCompany paid benefitsOpportunity to help othersEncouraged to learn and grow within your role Who We Are: Tru By Hilton Hershey Chocolate Ave is located on Hillcrest Road close to downtown Hershey. We have 112 spectacular rooms, an indoor heated salt water pool and modern fitness center and to top it off we also have complimentary breakfast daily! Why We Do It: We are a team of market leading professionals in the hospitality industry. Striving to make an impact on every guest staying with us! Why We Are Different: Springwood Hospitality is a breath of fresh air in the hospitality industry. Focusing on training, a supportive and positive workplace culture, and to grow all of our associates to get to the next big milestone of their careers! And you may be asking why you should consider a career with Springwood Hospitality?! Well, for starters we are invested in the growth of our employees and encourage everyone to grow and learn within their role! We pride ourselves with our great company support system from helping others to celebrating the small victories of life together. What else makes Springwood Hospitality different? Apart from a matched 401K and company paid benefits. We offer an annual retention bonus up to $1,000! Hourly pay starts at $20 with a yearly income of $$41,600 Apply Today! TITLEFront Office SupervisorLOCATIONProperty LevelREPORTS TOGeneral ManagerFLSA Status: Salaried, ExemptJOB SUMMARYResponsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls. PRE REQUISITESThe Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.<ul><li>Two Years experience supervising (at least) eight associates.</li></ul>SUMMARY OF ESSENTIAL JOB FUNCTIONSMust be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. For this position specifically:<ul><li>Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.</li><li>Must be able to stand for eight hours, bend, stretch, reach.</li><li>Must be able to see and hear</li><li>Must be able to speak and read English, the ability to communicate in another language may be helpful.</li><li>Must display professionalism, honest and trustworthiness at all times. </li></ul> REQUIRED KNOWLEDGE, SKILLS AND ABILITIESKnowledge in:<ul><li>Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.</li><li>Property Management Systems, preferably OnQ or Fosse</li><li>Accounting practices as delegated</li><li>All functions, procedures and policies of departments supervised.</li><li>Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.</li><li>Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.</li></ul> Skills:<ul><li>Train and develop associates through meetings, logs, etc.</li><li>?Attention to detail and organization with strong computer skills.</li><li>Monitor and document associates for both positive and negative feedback.</li><li>Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make changes.</li><li>Analyze work for accuracy of self and others.</li></ul> Abilities:<ul><li>Multi task, remain associate and guest service focused.</li><li>Effectively communicate with guests, department heads, associates and home office support staff.</li><li>Solve guest issues with professionalism maintain hospitable attitude.</li><li>Market and promote to increase exposure and sales</li></ul> SPECIFIC RESPONSIBILITIES<ol><li>Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.</li><li>Promote positive morale and friendly attitudes.</li><li>Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.</li><li>Work within budgeted guidelines for maximum revenues and within labor models.</li><li>Maintain safety and security practices, have thorough knowledge of emergency procedures.</li><li>Ensure guests are provided with the highest quality product and service.</li><li>Communicate and document using internal means: logs, Springwood reporting systems, Quore, Google Doc's & email, etc.</li><li>Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.</li><li>Maintain certification from a brand approved responsible vendor training program.</li><li>Other duties as assigned, that the associate is capable of performing.</li></ol>WORKING CONDITIONS/SPECIAL REQUIREMENTSStanding, walking for long periods of time while maintaining an aggressively friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays as business demands.POSITIONS FOR POSSIBLE ADVANCEMENTBefore the next promotion, this person should develop and train her/his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. PI258628300

Springwood Hospitality

Front Office Supervisor

jobtargetaggregated

Hospitality Manager

Effectively employs computer programs and mobile devices evidenced by proper log-ins, using applicable hardware or software, attaching files, composing appropriate email messages, and appropriately using internet browsers or sites. + Takes a customer-centered approach when addressing the needs of and interacting with patients, visitors, guests, team members, and other healthcare workers.

Job Summary Provides leadership, direction, and management oversight for continuous improvement of the standard Guest Services operating model within the facility; Provides staff leadership, making sound business decisions supporting the hospital’s mission and vision. Demonstrates leadership in providing an optimal environment for patient care, safety, service, and value. Manages the department's day-to-day operations; ensures a consistently high level of cleanliness and aesthetics to patients, visitors, and staff. Job Duties + Manages departmental budgets (e.g., capital, projects, supplies, operations). + Manages the necessary and required resources for the guest services department and provides recommendations for staffing levels, products, and equipment. + Completes all Human Resources responsibilities for interviewing, hiring, managing, staff development, corrective actions, and / or staff engagement needs. + Responsible for all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed. + Collaborates with the guest services director to establish dashboard metrics to track operations and improvement initiatives. + Promotes a culture of safety, hand hygiene, patient experience, employee engagement, and retention. + Coordinates scheduling and oversees subcontractors and vendors. + Supervises and/or performs on-call emergency services when needed. + Compose general and technical reports. + Establishes self as the Subject Matter Expert (SME) within guest services, regulatory compliance, and training. + Effectively employs computer programs and mobile devices evidenced by proper log-ins, using applicable hardware or software, attaching files, composing appropriate email messages, and appropriately using internet browsers or sites. + Takes a customer-centered approach when addressing the needs of and interacting with patients, visitors, guests, team members, and other healthcare workers. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years). Education High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred) Experience Minimum of 3 years-Managerial/Supervisory (Required), Minimum of 3 years-Relevant experience* (Preferred) Certification(s) and License(s) OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

For communities across the country, health doesn’t have to be a destination: It can be a daily opportunity. At Geisinger, we empower our communities to do well and be well by removing barriers to advanced healthcare in all the moments where health makes its home.

For more than 100 years, we’ve served our region while working to create a national model for improving health. Today, we’re focused on bringing them services that improve every facet of life to drive total health, inside and out.

Geisinger

Operations Manager I Guest Services

Geisinger Health System

INTEGRATED

General Manager

Reviews passenger logs, driver safety checklists and preventative maintenance logbook to ensure that shuttle van is operated within established guidelines (where applicable). Ensures guests receive exceptional service through management of guest service operations, including front desk, transportation, and breakfast service.

BP READING MANAGEMENT LLC

Assistant General Manager

Gethired

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Springwood Hospitality

Geisinger

BP READING MANAGEMENT LLC