PERMANENT

FULL_TIME

ADAPTED_NOW

UNKNOWN

This includes referring major problems to other IT staff, recording relevant information, logging unresolved calls and emails into the Help Desk ticket system, and assigning tickets to IT staff based on organizational guidelines. These include diagnosing problems and troubleshooting the latest Windows and Macintosh Operating Systems and related hardware, Smartphones and Tablets (iOS, Android), and productivity suites, such as Microsoft Office.

HOUR

SummaryThe Help Desk Support Specialist assists in the day-to-day operation and administration of the IT Help Desk.  This position shares responsibility for the first level of response, solving many technical issues immediately, while referring more extensive requests to IT specialists. In case of referrals, this person must be able to evaluate the urgency of each problem and assign the appropriate status to a help ticket.Excellent Customer Service is the core of this position.  Also vital is the previous knowledge of and/or the ability to learn a wide range of IT topics.  These include diagnosing problems and troubleshooting the latest Windows and Macintosh Operating Systems and related hardware, Smartphones and Tablets (iOS, Android), and productivity suites, such as Microsoft Office.This position will primarily be working in a traditional office setting.  For tasks outside the Help Desk, this position will be required to work in classrooms, labs and offices around campus and on rare occasions, may be required to work outside its normal work schedule.  For hardware and delivery-related tasks, being able to lift objects up to 40lb is required.Primary job responsibilities include:<ul><li>Day-to-day operation of the Help Desk.  This includes answering and addressing Help Desk calls, emails and walk-ins and, wherever possible, clarifying and solving end user problems immediately.</li><li>Help Desk ticket system management, analysis, and support.  This includes referring major problems to other IT staff, recording relevant information, logging unresolved calls and emails into the Help Desk ticket system, and assigning tickets to IT staff based on organizational guidelines.</li><li>Co-authoring and updating the IT Knowledgebase articles.</li><li>Co-supervision of the Help Desk student assistants.  This involves assisting in managing the student assistants with tasks including scheduling, training, and assigning work.</li><li>Ordering Supplies.  This would mainly be ordering paper and toner for the Library Public printers and other miscellaneous User Services related items.</li><li>Assisting with campus computing support tasks including, but not limited to: <ul><li>General hardware and software support on all college-provided computers.</li><li>Delivery and setup of computing and printing equipment.</li><li>Assisting with updates on lab and classroom computers.</li><li>Responding to desktop support-related help tickets.</li></ul></li><li>Preparing and managing loaner laptops for Faculty and Staff.  The Help Desk has a small collection of loaner Dell and Mac laptops that are loaned out in 2 week increments to Skidmore Faculty and Staff. This position co-manages the loaning out of the laptops, preparing them and keeping track of them.</li><li>Taking care of documented tasks and fixes outlined in the IT Knowledgebase articles, such as account resets, MFA resets, and printer installs on faculty, staff and student computers.</li></ul>Required Qualifications:Education: Associates degree required for the position. BA/BS degree preferred.   Other qualifications include:<ul><li>One year of call center experience or a similar customer service-related field is required.  At least one year of related information technology experience is preferred.  Experience in Microsoft Windows and Apple Macintosh operating systems and software such as Microsoft Office is very important.  A background in higher education technology support is beneficial.</li><li>Knowledge of Windows and Macintosh computers is advantageous. Familiarity with additional hardware (mobile devices, scanners, and other external devices), basic networking, classroom management and presentation technologies is desirable. Basic management skills are preferred. The ability to communicate effectively using a variety of modalities (phone, email, walk-in traffic) is critical. Also requires analytical reasoning, problem solving, organizational/time management skills, and flexibility, initiative and resilience to stress. Demonstrated skill in the area of customer service is valued.</li></ul>Pay rate: $23.00 - $25.00 per hourRequired documents needed to apply:<ul><li>On-line application</li><li>Cover Letter</li><li>Resume</li><li>List of Three References</li></ul> EEO STATEMENTSkidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws. Employment at Skidmore College is contingent upon an acceptable post-offer background check result. CREATIVE THOUGHT MATTERS.<img alt=" " src="https://ars2.equest.com/?response_id=8dc7a408702a2e5007001c60f3b422ba&view"/>

Skidmore College

Help Desk Support Specialist

Analysis Skills

Android

Apple Macs

Call Centers

Communication Skills

Customer Support/Service

Dell Computers

Desktop Administration

Help Desk

Higher Education

IT Service Management (ITSM)

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Knowledge Base

Laptop PC

Lift/Move 40 Pounds

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Devices

Network Administration/Management

Order Supplies

Presentation/Verbal Skills

Printers

Printing

Problem Solving Skills

Resolve Customer Issues

Smartphones

Systems Administration/Management

Systems Analysis

Technical Presentation

Technical Support

Time Management

Training/Teaching

monster

Fundraising (major gift and annual fund expertise with experience in facilities fundraising and working knowledge of planned giving), strong interpersonal and volunteer management skills, public speaking and writing, time management, judgment and decision making, and strong computer skills. Reporting to the Executive Director of Major Gifts, the primary responsibilities for the Assistant/Associate Director, Major Gifts (ADMG) include developing long term philanthropic relationships with an assigned group of approximately 100+ prospects and donors, most of whom are alumni, friends, and family or parents of current Skidmore students.

YEAR

SummaryThe Assistant/Associate Director, Major Gifts will be responsible for dollar growth, setting strategy and facilitating team efforts to secure major gift-level gifts and build a pipeline of major-gift level donors.Reporting to the Executive Director of Major Gifts, the primary responsibilities for the Assistant/Associate Director, Major Gifts (ADMG) include developing long term philanthropic relationships with an assigned group of approximately 100+ prospects and donors, most of whom are alumni, friends, and family or parents of current Skidmore students. Responsible for solicitation of gifts with emphasis on those sized $50,000 and higher; and recruiting/managing fundraising volunteers.  The ADMG will work with the Research Department to identify new prospects, oversee ask amounts for annual and non-annual gifts for their assignments and will be responsible for setting up individual stewardship plans for their donors. These responsibilities entail not only working with the Advancement staff but also with volunteers and administrators and faculty across campus.Primary Job Duties<ol><li>Maintain and execute appropriate strategies, from identification to stewardship, for each prospect/donor in assigned portfolio. </li><li>Conduct asks of $50,000+ to assist Advancement in reaching revenue goal of raising approximately $25M per year. </li><li>Plan and execute extensive travel to build and maintain philanthropic relationships with constituents.  Conduct effective meetings either in-person or virtually with prospects/donors.</li><li>Record prospect/donor interaction and strategy in database effectively. Demonstrate the ability to pull reports and manipulate data.</li><li>Facilitate interactions between prospects/donors and key administrators, faculty, and volunteers.</li><li>Relay key information between Skidmore and constituents.   </li><li>Collaborate with fellow Advancement staff, especially as their work pertains to prospect management, cultivation, stewardship, and strategy related to major gifts.</li><li>Serve on Advancement-related projects as needed/assigned.</li></ol>Qualifications and CompetenciesEducation: Bachelor’s DegreeExperience: Requires three to five years of experience in major gift fundraising<ul><li>Fundraising (major gift and annual fund expertise with experience in facilities fundraising and working knowledge of planned giving), strong interpersonal and volunteer management skills, public speaking and writing, time management, judgment and decision making, and strong computer skills.</li><li>This position requires a professional with a background characterized by initiative, leadership, creative energy, refined organizational skills, and proven fundraising expertise.  The ADMG must be a superb communicator -- both written and oral -- who builds relationships and works well with varied constituents, including alumni, parents, friends, trustees, and staff. The ADMG must appreciate the important traditions of higher education and be able to articulate the mission and needs of the College, including the integral role of philanthropy in sustaining excellence and advancing strategic priorities. They must be able to make independent decisions, manage projects, work productively with colleagues and independent-minded volunteers, and inspire confidence among associates.  Discretion and the ability to maintain confidences and confidential material are a must.   </li><li>Must be willing to relocate. This is not a remote position.  The position requires travel 50% of the time or conduct virtual visits.</li></ul>Salary range: $65,000 - $85,000Required documents needed to apply:<ul><li>On-line application</li><li>Cover Letter</li><li>Resume</li><li>List of Three References</li></ul>EEO STATEMENTSkidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws. Employment at Skidmore College is contingent upon an acceptable post-offer background check result. CREATIVE THOUGHT MATTERS.<img alt=" " src="https://ars2.equest.com/?response_id=0fdb37c4601d28105452d6242a1a5eae&view"/>

Assistant/Associate Director, Major Gifts

Computer Skills

Donor Development

Fundraising

Interpersonal Skills

Leadership

Meet Sales Quota

Organizational Skills

Project/Program Management

Sales Pipeline

Sales Prospecting

Stewardship

Strategic Planning

Volunteer Management

Willing to Travel

Instructional DesignerEmpire State University is currently seeking two versatile Instructional Designers to provide their expertise in the development and revision of online courses and support the use of technology to enhance learning for SUNY Empire. The Instructional Designers will collaborate with a team of subject matter experts, instructional technologists, librarians, multimedia designers, and other instructional designers, and follow the established project management processes.

Instructional DesignerEmpire State University is currently seeking two versatile Instructional Designers to provide their expertise in the development and revision of online courses and support the use of technology to enhance learning for SUNY Empire. Individuals in these roles can select a specific job track but need to have the skills of an instructional designer with a strong grasp of technology. These roles will provide on-demand instructional technology and design consultation, guidance, and support to faculty using current research-driven learning design principles, instructional technologies, and best practices. The selected incumbents will provide training and support on a range of concepts, including but not limited to accessibility, assessment, copyright, and open educational resources (OERs) to faculty and students. These roles will also include the development of training materials and resources. The Instructional Designers will collaborate with a team of subject matter experts, instructional technologists, librarians, multimedia designers, and other instructional designers, and follow the established project management processes.Job Requirements:Required Qualifications:• Master's degree in Instructional Design, Educational Technology, Web Design and Development, or a related field.• A minimum of one year experience in instructional technology, educational technology, instructional design, or a related educational field.• Outstanding communication and technical writing skills.• Experience working in team-based, diverse environments.• Organizational skills and strong attention to detail.• Experience with Course/Learning Management Systems, Brightspace preferred.• Knowledge of OSCQR, Quality Matters, or other online course standards.• Experience developing training materials and facilitating virtual training sessions.• Understanding of ADA compliance and accessibility.• Basic knowledge of HTML markup language and CSS.Preferred Qualifications:• Two or more years working directly with faculty from higher education.• Experience with Desire2Learn's Brightspace Learning Management System.• Experience supporting third-party tools, such as VoiceThread, MS Teams, video platforms, and textbook integrations.• Two or more years working directly with faculty from higher education in the development and revision of online courses.• Experience providing instructional design support in a large scale, high volume distributed environment.• Fluency in English and Spanish.• Experience translating written materials from English to Spanish, unaided by technology.Special Information:• Occasional travel may be required to fulfill department, division, and university-wide commitments.• Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.• SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.Additional Information:Rank/Salary: Instructional Support Technician, SL3/ $57,500-$60,000, dependent on experience and qualifications.We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.SUNY Empire provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at (518) 587-2100 ext. 2240.In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (518) 587-2100, ext. 2800. It can also be viewed online at our https://sunyempire.edu/about/safety-security/jeanne-clery-act/annual-safety-security-report.html.To apply, visit https://apptrkr.com/6659029Copyright ©2025 Jobelephant.com Inc. All rights reserved.https://www.jobelephant.com/jeid-a24a9f9f5ca3214b9457c0730f80ec96 Minimum Salary: 57500 Maximum Salary: 60000 Salary Unit: Yearly

Empire State University

Instructional Designer

Columbia University

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Help Desk Support SpecialistSkidmore College

Assistant/Associate Director, Major GiftsSkidmore College

Instructional DesignerEmpire State University

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