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ADAPTED_NOW

Technical Support Analyst

Required Skills: - Working knowledge of Microsoft services and tools such as O365, Azure, Sharepoint, OneDrive, and Active Directory. - Working knowledge of Microsoft services and tools such as O365, Azure, Sharepoint, OneDrive, and Active Directory

KBSkills

ACTIVE

Desktop Support Analyst Kenwood, CA Long term project Description: To provide a high quality and responsive desktop support service to all end-users. To manage day to day problems allocated by the helpdesk and maintain ownership until problem resolution. To ensure that the Service Desk staff and clients are kept updated on a regular basis. To perform approved Install, Moves, Add and Changes. To provide local assistance to other locations when requested. To promote and communicate PRA-IT standards and procedures to the local community. To provide representation of the needs of the local business community into the PRA-IT. Desktop Support Analyst is responsible for working closely with management and clients to ensure problems are understood clearly and that PRA-IT standards and procedures are adhered to, and problem resolution time is kept to a minimum. - To work closely with management and clients to ensure problems are understood clearly, PRA-IT standards and procedures are adhered to, and problem resolution time is kept to a minimum. - Solutions are delivered on time. - To demonstrate and promote customer service excellence in all client dealings. - To show initiative when dealing with service issues and identify and communicate any changes or enhancements, while respecting the organizations promotion of standardization. - To escalate issues that may potentially affect the clients and business units in a timely manner. - To provide representation of local business needs and variations to the client support technology team in the development and implementation of technical standards. - To ensure that client support services are delivered to the business in an efficient manner, while maintaining and improving service levels in accordance with Pernod Ricard standards. - Provide Tier 2 support in the operation and management of Windows desktops/laptops - Manage various medium-to-complex project initiatives, upgrades, and maintenance activities - Monitor support queues for new tickets and respond accordingly - Troubleshoot system/application issues of medium-level complexity and escalate issues appropriately - Develop utilities to streamline standards and deployments methodologies - Maintain and support all Audio-Visual equipment including video conferencing - Work with external vendors to resolve hardware and software issues - Configure and deploy equipment for new hires (laptops, desktops, iPads, iPhones) - Install hardware and software as needed by the business - Maintain asset and configuration management documentation for all devices and end-users - Development and deployment of unattended operating system installations for workstations/desktops/laptops - IMAC's - Installs, Move, Add, Changes - Work with end-users to develop an understanding of their business requirements - Create and maintain knowledgebase solutions - Enter all requests and incidents into ticketing system according to IT policies - Update ticketing system and documentation according to IT policies - Create and modify support documentation as related to the corporate infrastructure Required Skills: - Working knowledge of Microsoft services and tools such as O365, Azure, Sharepoint, OneDrive, and Active Directory - Experience supporting conference room technologies (Microsoft Teams is a preference) - Deploying and configuring systems using imaging tools such as SCCM and AutoPilot What are your top 3 requirements: - To ensure that client support services are delivered to the business in an efficient manner, while maintaining and improving service levels in accordance with our company standards. - Provide Tier 2 support in the operation and management of Windows desktops/laptops within a corporate environment - Working knowledge of Microsoft services and tools such as O365, Azure, Sharepoint, OneDrive, and Active Directory

Veterans Sourcing Group

Desktop Support Analyst

Analysis Skills

Apple iMac

Apple iPad

Apple iPhone

Asset Management

Audiovisual

Configuration Management

Customer Support/Service

Desktop Administration

Desktop PC

Documentation

Hardware Installation

Help Desk

Identify Issues

Information Technology & Information Systems

Knowledge Base

Laptop PC

Microsoft Active Directory

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Azure

Microsoft Windows Desktop

Operational Support

Operations Management

Problem Solving Skills

Software Installation

Support Documentation

System Center Configuration Manager (SCCM)

Systems Administration/Management

Technical Support

Time Management

Videoconferencing

Veterans Sourcing Group Jobs

Technical Support Representative

The IT Help Desk Technician will provide help desk technical support to onsite and mobile employee computer and telecommunication needs and Support solutions include Windows 7 PC’s, Mac OS X, Microsoft Office, iPad, smart phones, printers and other industry related technologies. Endologix, LLC. is a California-based, global medical device company dedicated to improving patients’ lives by providing innovative therapies for the interventional treatment of vascular disease.

Salary

HOUR

Overview:Join our exciting team as an IT Help Desk Technician! Endologix, LLC. is a California-based, global medical device company dedicated to improving patients’ lives by providing innovative therapies for the interventional treatment of vascular disease.    We have a therapeutic portfolio designed to treat diseases which currently have clinically relevant unmet needs. Our existing products can treat a wide spectrum of vascular disease through abdominal aortic aneurysms to lower limb peripheral vascular disease. We obtain excellent clinical outcomes through meticulous attention to product design, manufacturing, and training, all backed by industry-leading clinical evidence.  The IT Help Desk Technician will provide help desk technical support to onsite and mobile employee computer and telecommunication needs and Support solutions include Windows 7 PC’s, Mac OS X, Microsoft Office, iPad, smart phones, printers and other industry related technologies.Responsibilities:<ul><li>Provide professional help desk technical phone support to internal and mobile employees</li><li>Manage help desk tasks and inventory in help desk software</li><li>Execute assigned tasks efficiently and per service level commitments</li><li>Configure and deploy desktop hardware and software solutions to end users</li><li>Troubleshoot and resolve hardware, software, mobile device and printer issues</li><li>Comply with all company and department policies and procedures</li><li>Verify all deployed software is licensed</li><li>Provide basic training to end users on computer, email and software setup</li><li>Perform other duties as assigned by supervisor.</li></ul>Qualifications:<ul><li>MCTS Windows 7 and above, Configuration Certification or MCITP Windows 7 and above Enterprise Desktop Support Technician</li><li>Solid PC, Windows, Outlook and Office deployment, installation and troubleshooting skills</li><li>Ability to troubleshoot and support network printers</li><li>Excellent PC hardware and software diagnostic capabilities</li><li>Solid time management skills</li><li>Superior customer relations, phone support and communication skills</li></ul>Experience:<ul><li>Minimum 2 years PC and Mac support and help desk experience</li><li>Experience supporting 100+ desktops</li><li>Experience supporting mobile work force</li><li>Prefer experience configuring mobile devices (iPad, iPhone, Android) for corporate environment</li><li>Experience using help desk ticket and inventory management software</li><li>Prior experience with Logmein or similar remote desktop solution</li></ul>Compensation: $30/hr  Join us, and bring your point of view, talents, and contributions so we can all grow together! Endologix, LLC. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Endologix

IT Help Desk Technician

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[AW]-iCims

Business Systems Analyst

The Senior Business Systems Analyst acts as the primary liaison between IT and Mezzetta's business teams, ensuring that application solutions align with business needs and ERP strategy. Today, our small family company has grown into a national leader in specialty olives, peppers, and sauces under the leadership of CEO Jeff Mezzetta, and our commitment to quality has never wavered.

YEAR

<div>About Us: Since 1935, we've been on a mission to bring a little extra happiness to everyday life and inspire connections over food. We select the finest ingredients the world has to offer, craft premium products made with love, and never settle for shortcuts. We believe that when we share our food, we share a part of ourselves — and that's the only way we'd put our name on it. Today, our small family company has grown into a national leader in specialty olives, peppers, and sauces under the leadership of CEO Jeff Mezzetta, and our commitment to quality has never wavered. With an 80-year legacy behind us and a bright future ahead, we're seeking passionate, driven candidates to help us bring our cherished family traditions to a new generation.The ideal candidate will have an immediate connection to our Core Ingredients:  <ul><li>Crunchy Crunchy: We are hungry for excellence.</li><li>Own It: We think and act as an owner – with appetite, initiative, and responsibility.</li><li>Connection: We build authentic relationships that foster trust and open communications.</li><li>Vibrance: We come to work eager and passionate about fulfilling our vision. When we share our work, we share a part of who we are.</li></ul></div>The Senior Business Systems Analyst acts as the primary liaison between IT and Mezzetta's business teams, ensuring that application solutions align with business needs and ERP strategy. This role owns critical business systems and drives improvements through analysis, solution design, implementation, and ongoing support.Key ResponsibilitiesBusiness Applications & Process Leadership<ul><li>Own and support business applications and associated processes across departments.</li><li>Analyze business needs and design scalable, efficient solutions.</li><li>Lead cross-functional projects from requirements gathering through implementation and post-launch support.</li><li>Manage multiple priorities, adapting to changing business demands.</li><li>Drive adoption, process improvements, and application optimization.</li></ul>Stakeholder Partnership & Communication<ul><li>Collaborate with business users, IT, and ERP stakeholders to define and deliver technology solutions.</li><li>Communicate status, issues, and impacts to key stakeholders throughout project lifecycles.</li><li>Provide guidance on solution options, tradeoffs, and best practices.</li><li>Coordinate with developers and vendors to implement features, fixes, and integrations.</li></ul>Legacy System Support<ul><li>Maintain and support legacy applications during system modernization efforts.</li><li>Adapt existing systems to evolving business requirements.</li><li>Write SQL queries for data extraction, analysis, and updates as needed (with appropriate controls).</li><li>Document and standardize business processes and system usage through SOPs.</li></ul>Other Duties<ul><li>Provide backup support for desktop/help desk functions.</li><li>Lead or support IT projects using standard tools and methodologies to ensure successful delivery.</li></ul>Qualifications<ul><li>Bachelor's degree in Information Systems, Business, or related field.</li><li>5+ years of experience in business systems analysis, ERP, or enterprise application support.</li><li>Strong understanding of business processes and cross-functional systems.</li><li>Experience with ERP systems (e.g., Microsoft Dynamics, SAP, NetSuite).</li><li>Proficiency in SQL for data analysis and troubleshooting.</li><li>Excellent communication, project leadership, and stakeholder management skills.</li></ul><div><div style="font-weight:600;padding-top:8px">Pay Range</div><div>$115,000—$135,000 USD</div></div><div>Our Commitment to an Inclusive Workplace: At Mezzetta, we embrace diversity and strive to create an inclusive environment where you know you belong. Part of that commitment includes a zero-tolerance policy and being an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. All employment decisions at Mezzetta are solely based on merit, qualifications, abilities and business needs, without regard to race, color, religion or belief, gender, sexual orientation, gender identity/expression, age, marital status, national origin, disability, military or veteran status, family or parental status, pregnancy, or any other status protected by law. All of us share in the responsibility of fulfilling this commitment and creating a culture where our team can thrive. </div>

Mezzetta

Senior Business Systems Analyst

GreenHouseAPI

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