A part-time PBX operator manages communications coming into and going out of a telephone switchboard, and does so for 30-35 hours a week or less. Because this individual must answer calls and route them to the proper persons or departments, a good candidate works well under pressure and can thrive in fast-paced, constantly changing environments.
Candidates usually have high school diplomas or GEDs. Additionally, workers get short-term on-the job training. If the type of switchboard used gets upgraded or changed, a part-time PBX operator would probably have to go through further training to get acquainted with new or different features. This education may be given off site by a vendor, or at the individual's workplace.
Part-Time PBX Operator Job Market
In 2012, there were 131,000 total workers employed as PBX operators, in both full and part-time roles. Through the year 2022, industry data from the Bureau of Labor Statistics projects a 13-percent decline in work opportunities.
One reason for the decline may be because it's increasingly possible to use technology to answer and route calls remotely. That means workers can do their tasks from anywhere and handle incoming or outgoing calls for organizations in multiple states. Furthermore, as technology improves, it's less likely companies will use physical switchboards, preferring digital computer interfaces instead. Theoretically, as technology becomes more robust, the barrier for entry into this type of work gets lower, because the interfaces are more user friendly and require fewer skills.
Part-Time PBX Operator Job Salary Information
On average, a full-time worker in this job earns slightly less than $25,500. A part-time PBX operator would earn less depending on the number of hours worked and the amount of experience.