Also known as Telephone Operators or Telecommunications Operators, Receptionist Switchboard Operators answer incoming calls, forward calls to the correct department or person and take messages through written notes, text messages or emails. Switchboard Receptionists may use manual switchboards or electronic units. In some cases, the switchboard systems may be computerized to an extent. The Receptionists must have a strong command of the English language, excellent communication and people skills. They must be able to type quickly and collect accurate information. Job duties of Switchboard Receptionists include providing basic company information to incoming callers, keeping written or computerized records of incoming calls, monitoring emergency and security systems, stamping or filing received written messages and incoming mail and operating telephones, fax machines, switchboards, two-way radios and public address systems. Related jobs include Switchboard Operators, Telephone Operator and Administrative Assistant.
Receptionist Switchboard Education Requirements
Most companies hire individuals who have a high school diploma or equivalent, providing on-the-job training for use of switchboard systems. Some short-term, on-the-job training takes place, but no prior job experience is necessary for entry into this field. Advancement includes stepping into management roles or becoming a higher level assistant such as an executive assistant.
Receptionist Switchboard Job Market
According to recent statistics, the job market for switchboard receptionists is expected to decrease by 13 percent by 2022. The decrease in job openings is due to the increased use of automated telecommunications systems as well as outsourcing of these jobs to overseas markets.
Receptionist Switchboard Salary
Studies show that the mean annual salary for receptionists working a switchboard is $27,740. Most switchboard receptionists work full-time hours in an office environment. Some companies may pay a higher hourly wage for those working overnight or during busy periods such as the holiday season.