Responsible for IOA Benefits Account Management and sales activities in collaboration with Producer, including: Client service and communication; team leadership; directing daily tasks and work activities of Account Coordinator(s) and Account Manager(s); team and individual productivity, quality, and service levels; implementation of client benefits administrative processes, tracking, renewals, new client set-up; client budgeting processes; data analysis and reporting; client presentations; marketing/carrier negotiations; consulting; data management/entry; Producer communication; team and individual professional development; identification of sales opportunities; IOA core values . Direct day-to-day activities and work flow of Account Manager(s) and Account Coordinator(s), including making work assignments, delegating tasks, communicating performance expectations, monitoring execution to ensure performance requirements are met, and recommending corrective actions when needed.