Build effective business relationships across the organizations MINIMUM Requirements Education High school diploma or equivalent Technical diploma in Funeral Services or Mortuary Science preferred Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board Certification/License Funeral Director license as required by state/province law and as prescribed by each state board Experience At least five (5) years’ industry experience with increasing responsibilities At least two (2) years’ experience guiding staff and communicating expectations Prior experience managing people a preferred Budgeting and expense control experience preferred Knowledge, Skills and Abilities Ability to work evenings and weekends Conversant in industry and financial acumen Proficient in MS Office suite Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues Leadership skills and the desire to manage people Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations. Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated Professional written and verbal communication skills including public speaking, collaboration, and negotiation Proficient working knowledge of HMIS, InfoPort, and CarePoint Proficient MS Office Suite skills Ability to work nights and weekends Postal Code: 49442 Category (Portal Searching): Operations Job Location: US-MI - Muskegon Who we are.