location_0_addressRegionName

location_0_addressCountryName

Employee Events

Tuition Reimbursement

Flexible Spending Accounts

Medical, Dental and Vision

401K

Work From Home

Game Rooms

Parking 

Employee Referral Program

Long Term Disability

On Site Cafeteria

Maternity/Paternity Paid Leave

Performance bonus

Retirement / Pension Plans

Paid sick days

Merchandise Discounts

Paid Holidays

Vacation/paid time off

Life Insurance

Professional Development

Prescription Drug Coverage

Flexible Schedules

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Training and Development Manager

Learning & Development Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly.

Salary

KBSkills

ACTIVE

Description - ExternalBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Learning & Development Manager working in McAllen, TX, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!What you'll be doing: Learning & Development Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals.You'll report to Director of Learning & Development. You'll contribute to the success of the customer experience and the team's overall success.During a Typical Day, You'll:<ul><li>Achieve 100% of training completion goals.</li><li>Manage day-to-day operations, processes, and reporting</li><li>Improve the key success metrics associated with training goals. </li><li>Deliver excellent customer service and communication.</li><li>Develop, coach, support, and evaluate the team. </li><li>Ensure team has tools, systems, and support needed to perform trainings.</li></ul>What You Bring to the Role:<ul><li>1-2 years' experience managing training and/or adult learning programs</li><li>4 years' experience in training and/or adult learning</li><li>Strong coaching shills</li><li>Data analysis and reporting skills</li><li>Strong attention to detail and desire to follow procedures</li><li>High customer service orientation</li><li>Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly</li><li>Call center experience</li></ul>What You Can Expect:<ul><li>An annual incentive program</li><li>Health and wellness programs</li><li>Paid time off (PTO)</li><li>Tuition reimbursement and access to thousands of free online courses </li></ul>Visit <div>https://mybenefits.ttec.com/?manual</div> for more information.Compensation: The Anticipated salary range for this position is $70,000/annual. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Onsite

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Manager, Learning & Development

salaryMin

salaryMax

payPeriod

currency

Adult Learning

Analysis Skills

Call Centers

Coaching

Customer Experience

Customer Support/Service

Data Analysis

Detail Oriented

Diversity

Incentive Programs

Kronos Products

Metrics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Online Chat

Operations Processes

Oracle

Process Analysis

Reporting Skills

Service Delivery

Short Messaging Service (SMS)

Tandberg

Video Chat

CareerBuilder Premium Subscription

ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

YEAR

Unclassified Occupations

Trigyn's direct client has a long-term contract assignment for a Document Management Consultant in Baton Rouge, LA. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified.

Immediate long term contract opportunity for Document Management Consultant with direct client in Baton Rouge, LA. Trigyn's direct client has a long-term contract assignment for a Document Management Consultant in Baton Rouge, LA. The particulars of the position are as follows. Expertise and/or relevant experience in the following areas are mandatory: • 10 or more years’ experience with Software Engineering; • Degree in Computer Science or equivalent; • 5 or more years' experience with document management development including scanning, indexing, storage and disposition of records; • Knowledge of document management systems, experience with data entry, file organization, and familiarity with relevant compliance regulations, • Implementation of custom API processes; • Support of document capture software; Kofax Capture, IBM DataCap or similar; • ECRM implementation experience; Hyland OnBase, IBM FileNet, Oracle, MS SharePoint or other; • Strong analytical skills to identify current technology use and effectively recommend alternative solutions; Roles and responsibilities: • Review current technology (hardware and software) used for managing agency records and recommend any changes needed to address inefficiencies, maintenance issues, scalability, recoverability, and security risk including: • Agency scanning capability; • Document repository and indexing; • Identify all methods of document creation and acquisition; • Integration of other systems; • Searching, retrieving and sharing records both internal and external; • Tracking document lifecycle for both electronic and physical records; • Participate in all data gathering sessions; • Provide a gap analysis of current technology to future needs; • Estimate cost and effort of future state. Expertise and/or relevant experience in the following areas are desirable but not mandatory: • Experience with state government records management programs is a plus; • Experience with Office of Technology (OTS) Enterprise Architecture is desired. TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.

Trigyn Technologies Inc

Document Management

Application Programming Interface (API)

Capability Maturity Model Integration (CMMI)

Computer Science

Cost Estimates

Data Entry

Enterprise Architecture

Gap Analysis

IBM Product Family

ISO (International Organization for Standardization)

ISO 9001

Information Technology & Information Systems

Microsoft SharePoint

Problem Solving Skills

Records Management

Regulatory Compliance

Risk

Software Administration

Software Engineering

State Government

Support Documentation

System Integration (SI)

Technology Analysis

eCRM

monster

Software Development Manager jobs in Louisiana are hiring now! Discover the right opportunity for you on Monster and apply today.

Apply to Software Development Manager Jobs in Louisiana Today | Monster