location_0_addressRegionName

location_0_addressCountryName

INTEGRATED

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

YEAR

Customer Services Representative

See WALGREENS Terms & Conditions at https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp?foot=terms and Privacy Policy at https://www.walgreens.com/topic/help/generalhelp/privacyandsecurity.jsp and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.

KBSkills

ACTIVE

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li></ul><strong>Customer Experience</strong><ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul><strong>Operations</strong><ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul><strong>Training & Personal Development</strong><ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul><br/><b>Basic Qualifications</b><br/><ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul><br/><b>Preferred Qualifications</b><br/><ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li><li>Prefer good computer skills.</li><li>Prefer the knowledge of store inventory control.</li><li>Prefer PTCB certification.</li></ul>We will consider employment of qualified applicants with arrest and conviction records.<br/><br/>An Equal Opportunity Employer, including disability/veterans.<br/><br/>The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here <a href="https://jobs.walgreens.com/benefits" rel="nofollow">jobs.walgreens.com/benefits</a>. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits<p>--s-p-m1--</p><p>By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs.<br/>See WALGREENS Terms & Conditions at https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp?foot=terms and Privacy Policy at https://www.walgreens.com/topic/help/generalhelp/privacyandsecurity.jsp and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions</p>

Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

WALGREENS

Pharmacy Customer Service Associate

Administrative Skills

Best Practices

Beverages

Biotech and Pharmaceutical

Computer Skills

Customer Experience

Customer Support/Service

English Language

FIFO

Federal Laws and Regulations

Geography

Healthcare

Interpersonal Skills

Inventory Management

Inventory Reports

Loss Prevention

Maintain Compliance

Mathematics

Medical Records

Medications

Medicine

Merchandising

Needs Assessment

Order Delivery

Order Picking/Packing

Pharmacy

Prescription Drugs

Prescription Filling

Product Positioning

Promotional Products

Quality Management

Raw Food

Record Keeping

Resolve Customer Issues

Retail

Retail Management

Returns Processing

Sales

Sales Promotions

State Laws and Regulations

Stock Rotation

Time Management

Training Program

Warehousing

Web Browsers

SonicJobs

OFFSITE

The Keyholder, Sales contributes to the achievement of the store’s profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour’s core values while working as part of store leadership to accomplish operational excellence. Our Sales Keyholder backs up the store leadership team by overseeing sales and customer service, coaching teammates, and calling the plays for the daily operations of the store when necessary.

Salary

<div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Values & Innovation</b></h2></div><div><p>At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.</p><p> </p><p>Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.</p><p> </p><p>Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Job Highlights</b></h2></div><div><p> </p><p><b> <b><b><b><b><b><b><b>$16.75</b></b></b></b></b></b></b> - <b>$18.83</b></b>  <b>per hour!</b></p><p> </p><p>Our Sales Keyholder backs up the store leadership team by overseeing sales and customer service, coaching teammates, and calling the plays for the daily operations of the store when necessary. This position is a great first-time leadership role for the right candidate.</p><p><br/><b>We count on our Sales Keyholders to:</b></p><ul><li>Ensure we always provide great customer service</li><li>Lead a selling culture and enhance the customer experience</li><li>Recognize and reward performance</li><li>Coach, train, and support teammates</li><li>Manage loss prevention, safety, and audit expectations and results</li><li>Ensure the store is neat, clean, and well-stocked</li><li>Open and close the store when necessary</li></ul><p><br/><b>To be considered for this role, you must meet these minimum requirements: </b></p><ul><li>At least 18 years old </li><li>High school degree or equivalent</li><li>1+ year of retail/customer service experience </li><li>Available to work a flexible schedule – including evenings, weekends, and holidays</li><li>Comfortable with technology (such as hand-held and mobile devices)</li><li>Strong communication skills</li><li>Can stand, walk, bend and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodation</li></ul><p><br/><b>You’ll be considered a top candidate if you have:</b></p><ul><li>Previous experience in a leadership position</li><li>Previous experience in a retail setting </li></ul><p> </p><p><b>Perks & benefits our Part-Time Sales Keyholders receive:</b></p><ul><li>Generous employee discount (50% off full-price items and 30% off sale items)</li><li>Monthly bonus incentive pay eligibility</li><li>Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes </li><li>Work-Life Assistance Program to support health, personal, family or work-related challenges  </li><li>High-energy environment, working alongside people who appreciate the power of a team</li><li>Opportunities for professional development and advancement</li></ul><p> </p><p><a href="https://careers.underarmour.com/content/Benefits/?locale=en_US" rel="nofollow">Learn more about our benefits </a></p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Purpose of Role</b></h2></div><div><p>The Keyholder, Sales contributes to the achievement of the store’s profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour’s core values while working as part of store leadership to accomplish operational excellence. The Retail Store Keyholder serves as a coach and mentor to other teammates within sales/stock. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and is responsible for opening and closing stores.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Your Impact</b></h2></div><div><p><em><b>Sales & Omni</b></em></p><ul><li>As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement</li><li>Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors</li><li>Provides in-depth information related to wide portfolio of technical products</li><li>Seeks and offers solutions to athletes based on their requests.</li></ul><p> </p><p><em><b>Brand image & Customer Experience</b></em></p><ul><li>As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour.</li><li>Uses advanced functional expertise to drive sales and Athlete loyalty.</li><li>Shares, guides and trains basic core and seasonal product knowledge to junior teammates.</li></ul><p> </p><p><em><b>Retail Operations</b></em></p><ul><li>Responsible for keeping the store key, opening and closing store according to Standard Operating procedures</li><li>Train and lead teammates in the execution of daily operations aligning with UA process and policies</li><li>Partner with rest of store leadership in maintaining standards covering merchandise and floor sets</li><li>Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. Builds Athlete loyalty through in-store experience, using various available applications</li><li>Ensure store audit compliance and shrink results meet company loss prevention standards</li><li>Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity.</li><li>Assume Keyholder, Stock responsibilities as necessary.</li><li>Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately.</li></ul><p> </p><p><em><b>Leadership & Team Collaboration</b></em></p><ul><li>Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels.</li><li>Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities.</li><li>Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training.</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Qualifications</b></h2></div><div><ul><li>Advanced numeracy, literacy, and advanced communication skills</li><li>Fluent in local language and basic verbal English skills</li><li>Basic people management skills</li><li>Proficient in use of computers and other technology</li><li>Effectively communicate with athletes, teammates, and leadership</li><li>Adjusts to new ideas/methods of working</li><li>Knowledgeable of store operations, visual merchandising, stock room, risk management & safety</li><li>Knowledge and understanding of employment laws including compliance with federal, state, and local requirements</li><li>Moderate knowledge of industry/retail operations and applying this knowledge to create solutions</li><li>Advanced selling experience and comprehensive industry understanding</li><li>May anticipate and prevent problems and roadblocks before they occur</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Requirements</b></h2></div><div><ul><li>One year experience in a sports/apparel & footwear retail environment</li><li>Exposure to Keyholder experiences</li><li>High School education or equivalent</li><li>Availability to work a flexible schedule, including holidays, nights, and weekends</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Physical Requirements</b></h2></div><div><ul><li>Ability to handle or relocate products up to 25 lbs/12kgs</li><li>Able to stand and move about for extended periods of time with short breaks to handle products</li><li>Ability to freely access all areas of the store; including the selling floor, stock and register area</li><li>Reasonable accommodations may be made to assist in performing the essential responsibilities</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Our Commitment to Diversity</b></h2></div><div><p>At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.</p></div></div></div>

Under Armour

Sales Keyholder, PT

salaryMin

salaryMax

payPeriod

currency

Brand Marketing (Branding)

Coaching

Communication Skills

Customer Service Evaluation

Digital Art

Diversity

Employee Retention

Employment Law

Equal Employment Opportunity (EEO)

Genetics

High School Diploma

Leadership

Lift/Move 25 Pounds

Literacy

Medical Conditions

Mentoring

Military

Mobile Devices

Multilingual

Onboarding

Operations

People Management

Performance Metrics

Physical Demands

Presentation/Verbal Skills

Profit & Loss

Regulatory Compliance

Retail Operations

Retail Sales

Revenue Growth

Risk Management

Safety Standards

Sales Operations

Sales Strategy

Sales Support

Sports

Standard Operating Procedures (SOP)

Store Closing

Store Opening

Top Sales Rep

Visual Merchandising

Appcast PX 2

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