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Customer Services Representative

Duties and Responsibilities: * Processes forms, requests, or other applicable service-related protocols and accepted procedures to ensure the timely recording, communication and resolution of incidents/issues; ensures follow-up related to incidents/issues is completed * Works with local schools, principals, teachers, and other campus personnel to establish service expectations and reasonable requests; maintains open lines of communication with campus personnel to ensure timely communication of concerns, questions, and issue resolution * Understands the challenges associated with student transportation in a complex system; recognizes reasons for service disruptions and generalized challenges and can comprehensively describe and explain challenges so that improvements can be uncovered and challenges resolved * Be intimately familiar with all aspects of the operation including company/client/contractor policies, procedures, etc. Hearing - Frequently - Listening to others to gather data Stooping/ Stretching - Occasionally - Office setting Standing - Occasionally - Office setting Combination of Above - Rarely - Office setting Frequency: Rarely (1%of the time or less) Occasionally (2-15%of the time) Regularly (16-40%of the time) Frequently (41-100%of the time) The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

Salary

ACTIVE

Job Title: Customer Service Representative

Reports to: General Manager

Work Type: Full-Time, Monday- Friday (40 hours a week)

Pay Rate: $16.50 - $18.00 per hour

Location: Reading, PA

* Bilingual in Spanish Required*

Overview:

With direction from the General Manager (or Designee), the Customer Service Representative (CSR) will assist client, company, and contractor stakeholders, including parents, students, teachers, administrators, colleagues, etc., with incidents, accidents, questions, concerns, issues, requests, etc. regarding eligibility, assignment, changes, and/or delivery of student transportation services. The CSR utilizes designated technology, i.e. Incident Management Systems (IMS), to enter, record, and submit data and information collected from stakeholders via phone, email, messages, etc. and properly assigns company/client/contractor personnel to ensure incidents/issues are quickly communicated and resolved. The CSR maintains a positive, empathetic and professional attitude towards stakeholders at all times; ensures that parents, guardians, campus personnel and others are fully heard and that their concerns are addressed promptly; ensures customer satisfaction and provides professional customer support in a proactive and attentive manner.

Duties and Responsibilities:

* Processes forms, requests, or other applicable service-related protocols and accepted procedures to ensure the timely recording, communication and resolution of incidents/issues; ensures follow-up related to incidents/issues is completed
* Works with local schools, principals, teachers, and other campus personnel to establish service expectations and reasonable requests; maintains open lines of communication with campus personnel to ensure timely communication of concerns, questions, and issue resolution
* Understands the challenges associated with student transportation in a complex system; recognizes reasons for service disruptions and generalized challenges and can comprehensively describe and explain challenges so that improvements can be uncovered and challenges resolved
* Be intimately familiar with all aspects of the operation including company/client/contractor policies, procedures, etc.
* Provide feedback on the efficiency/effectiveness of the customer service processes, procedures and products; provide recommendations for improvements
* Assist routers and activity trip coordinators, as needed
* Assist/train call center personnel, as needed
* Communicate and coordinate with company, district, and school colleagues, as needed
* Read and follow established School District and company contracts
* Report concerns, violations or issues to the General Manager (or Designee)
* Keep records and submit reports, as required or requested
* Participate in any company required training, or as assigned by General Manager (or Designee)
* Perform other duties and special projects as assigned by General Manager (or Designee)
* All other duties as assigned by General Manager (or Designee)



Required Skills/Abilities-Essential Functions:

* Exceptional customer service skills with thorough knowledge of successful service communication techniques and methods
* Communicate effectively and obtain critical facts and information rapidly and under pressure
* Exceptional interpersonal communication skills; must be able to communicate clearly and effectively orally and in writing
* Prioritizes safety and attention to detail
* Thrive in a fast-paced environment
* Ability to comprehend and follow oral and written instructions
* Ability to establish and maintain effective working relationships with supervisor and colleagues
* Ability to deal with problems by finding and presenting solutions
* Comfortable learning and utilizing technology including but not limited to MS Office, routing and GPS software, incident management software, student information systems, etc.
* Ability to work under time constraints and prioritize tasks effectively while maintaining composure and responding to tasks, questions, and concerns in an appropriate manner
* Ability to maintain confidentiality of information at all times; must understand and act under the guidelines of Federal Law, FERPA, regarding student privacy laws, as well as employee confidentiality laws, and company/client policies
* Ability to physically perform the essential functions of the job
* The noise level in the work environment may be moderately loud at times
* Attend work on a regular and dependable basis
* Ability to successfully pass state and/or federally required Background Checks
* Ability to perform the essential functions of the job
* Ability to comply with all policies and procedures established by company

Education and Experience:

* High School Diploma or equivalent
* Experience in Customer Service Representative role(s), experience in this role within the transportation or logistics arena helpful
* Demonstrated experience in complaint resolution and incident management
* Demonstrated ability to improve organizational procedures and work effectively to improve operations
* Experience in data collection and sorting information
* Strong written and verbal communication skills

Physical Requirements with Examples:

Walking - Occasionally - Moving to other workspaces in the office and throughout the district

Repetitive Motions - Frequently - Hands (using computer keyboard, mouse, phone, and paperwork)

Sitting - Frequently - Office setting

Talking - Regularly - Stakeholders, colleagues, other external customers

Seeing - Frequently - Computer screens, paperwork, maps, etc.

Hearing - Frequently - Listening to others to gather data

Stooping/ Stretching - Occasionally - Office setting

Standing - Occasionally - Office setting

Combination of Above - Rarely - Office setting

Frequency:

Rarely (1%of the time or less)

Occasionally (2-15%of the time)

Regularly (16-40%of the time)

Frequently (41-100%of the time)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

TransPar is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.

Student Transportation of America

Customer Service Representative

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MyJobHelper

Physician - Oncologist

Located 42 miles east of Harrisburg and about 60 miles west-northwest of Philadelphia, it is a thriving small town that joins by a bike trail to Lititz. Contact Eric Gant at eric.gant@comphealth.com or 954.837.2756.Join a well-established hospital-based facility.

Ephrata is a borough in Lancaster County. Located 42 miles east of Harrisburg and about 60 miles west-northwest of Philadelphia, it is a thriving small town that joins by a bike trail to Lititz. It has its own unique character and charming main street with restaurants and shops. Your CompHealth consultant can help you find a position with the salary and perks that meet your expectations and match your training, experience, and goals. We have many exciting opportunities available, as we are one of the largest and most reputable staffing firms in the United States. Our consultants are known for their expertise, so when a CompHealth consultant represents you, our clients pay attention. Contact Eric Gant at eric.gant@comphealth.com or 954.837.2756.<ul><li>Join a well-established hospital-based facility</li><li>Student loan repayment and fellowship stipend available</li><li>Live in a great family-friendly community in south central Pennsylvania</li><li>Teaching, clinical trials, and research duties are available</li><li>Academic affiliation with Johns Hopkins University</li><li>Recent multi-million dollar renovation; state-of-the-art facility</li><li>Creating patient-friendly and focused amenities</li><li>H-1B cap exempt position; open to medical oncology and hematology/oncology trained fellows</li><li>Our services are free for you</li><li>We help negotiate your salary and contract</li><li>We coordinate interviews and help with licenses</li><li>Specialized recruiters match your career preferences</li><li>Experienced support teams take care of every detail</li></ul>

CHG Healthcare

Oncology Physician Job Opening in Pennsylvania - Student Loan Repayment; 1.5 Hours to Philadelphia

Practice Match

Long Term Disability

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Life Insurance

Professional Development

Tuition Reimbursement

Unclassified Occupations

Doing any or all of the following: Directing personnel operations aboard Navy vessels, such as aircraft carriers, cruisers, destroyers, amphibious warfare ships, mine warfare ships and frigates. Providing support to Navy expeditionary forces, Theater Air Missile operations, anti-submarine warfare, surface-to-air warfare, and support and supply missions.

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AboutAmerica's Navy has the most modern, advanced fleet of ships in the entire world. Surface Warfare Officers (SWOs) are trained extensively to maintain and operate these ships, their crews and their systems. Providing direction. Leading by example.Surface Warfare Officers form the backbone of Fleet leadership. In this role, you will have the opportunity to excel as a leader. You could serve as Commanding Officer over an elite crew and be an authority in every aspect of your Navy assignments. Doing any or all of the following:
 
 <ul><li>Directing personnel operations aboard Navy vessels, such as aircraft carriers, cruisers, destroyers, amphibious warfare ships, mine warfare ships and frigates</li><li>Managing shipboard vertical launch systems</li><li>Using computer displays and advanced technology in battle and ship defense</li><li>Providing support to Navy expeditionary forces, Theater Air Missile operations, anti-submarine warfare, surface-to-air warfare, and support and supply missions</li></ul>Qualifications and RequirementsA four-year degree from an accredited U.S. college or university is required to become a Surface Warfare Officer. There are different ways to become a SWO. If you're a high school student or an undergraduate, you can enter through the Naval Reserve Officers Training Corps (NROTC) or through the U.S. Naval Academy.Those already having a degree attend Officer Candidate School (OCS), a 12-week Navy school in Newport, R.I.To be an eligible candidate, you must:
 
 <ul><li>Be a U.S. citizen</li><li>Be at least 19 years of age and no older than 29 at the time of commissioning</li><li>Meet the Navy's physical standards</li></ul>General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.Learn more about life in the Navy at https://www.monster.com/company/profiles/US-NAVY-1

In America's Navy, opportunity is everywhere. Make a living as a rescue swimmer. Spend your days launching jets off aircraft carriers. Turn your problem-solving skills into cyberwarfare expertise. Bring humanitarian relief to victims of disaster. Wherever your passions lie, the most versatile branch of the military will forge your skills with state-of-the-art technology, collaborative mentorship and hands-on experience. Whether you choose full-time, Active Duty or part-time enlistment in the Navy Reserve, you can meet your professional goals and discover the pride of defending your nation alongside Sailors from across the country.And after all, it's not where the sea takes you, but who it makes you.
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US Navy

Surface Warfare Officer

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Leadership

Theater

United States Citizen

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Student Transportation of America

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