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Customer Services Coordinator

This involves customer communication, order entry, supply chain support, and product logistics coordination. In this role, you will be responsible for providing customer service and support for AMSOIL Industrial sales efforts.

KBSkills

ACTIVE

AMSOIL INC. has an exciting opportunity as a Customer Service Coordinator in our Industrial & International Customer Service department. In this role, you will be responsible for providing customer service and support for AMSOIL Industrial sales efforts. This involves customer communication, order entry, supply chain support, and product logistics coordination. This position reports to our facility located in Milwaukee, Wisconsin and has a work schedule of Monday - Friday 8am to 5pm.

Core Responsibilities:
 • Provide a high-level of direct support with customers throughout product acquisition stage of sales cycle, both domestically and internationally
 • Respond to customer questions regarding orders, pricing, and shipments
 • Communicate inventory needs with partnering departments in operations, production, and distribution
 • Work directly with third party providers to support customer requirements including but not limited to; distribution, transportation/deliver, blending, packaging, and stocking
 • Intake all necessary information and input all quality issues into CRM
 • Create and manage price lists, ensuring accuracy at the departmental and customer levels
 • Utilizing standards templates and software, create customer specific industrial labels when needed
 • Act as a key department resource for special projects
Position Requirements:
 • High school diploma or equivalent
 • Minimum of 3 years of customer service experience
 • Ability to communicate professionally with a variety of audiences, both in writing and verbally
 • Proficient using Microsoft Office programs
Preferred Requirements:
 • Experience working with ERP systems such as EnterpriseOne (JDEdwards)
 • Experience working with CRM systems such as Microsoft Dynamics
 Other Details:
 • Pay Type – hourly
 • Pay range - $18.50 to $20.50/hour depending on education, experience, and skillset.


Benefits:
 • Paid time off and paid holidays each year
 • Employee bonus program
 • 401(k) with company match
 • Paid life, short-term disability, and long-term disability insurance
 • Competitive health benefits
 • Health savings account (HSA) and flexible spending account (FSA) options
 • Affordable group dental, vision, critical illness, and accident insurance
 • Employee discount on product
If you have any questions or need assistance with the application process, please email: humanresources@amsoil.com


Equal Opportunity Employer/Veterans/Disabled
AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.

AMSOIL INC.

Customer Service Coordinator

Communication Skills

Customer Acquisition

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Support/Service

ERP (Enterprise Resource Planning)

High School Diploma

Logistics

Microsoft Dynamics

Microsoft Office

Order Processing

Organizational Skills

Price List Management

Pricing

Product Support

Sales

Sales Cycle

Supply Chain

recruitics_programmatic

Customer Support Representative

Resolves inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions and is learning to become proficient in complex work. Embraces new technology, educates clients and Financial Representatives on our client website and self-service capabilities and understands risks and impacts that the transaction has on the client or policy.

<p><strong>Primary Duties and Responsibilities</strong></p><ul><li><p>Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.</p></li><li><p>Resolves inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions and is learning to become proficient in complex work.</p></li><li><p>Researches and evaluates possible solutions to semi-complex problems that requires identifying root cause and some deviations from procedures</p></li><li><p>Takes ownership of calls and begins to anticipate future issues to avoid repeat calls and unnecessary call transfers</p></li><li><p>De-escalates client experience situations and applies skills learned in Effortless Experience training (CEB) to all situations.</p></li><li><p>Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.</p></li><li><p>Embraces new technology, educates clients and Financial Representatives on our client website and self-service capabilities and understands risks and impacts that the transaction has on the client or policy.</p></li><li><p>Embraces change by keeping an open mind to new ideas, and readily adjusts to new or changing processes.</p></li><li><p>Embraces continuous improvement by identifying opportunities for improvement.</p></li><li><p>Fosters a professional relationship with our clients to enhance brand loyalty.</p></li><li><p>Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.</p></li><li><p>Multi-tasks between phone and casework/transactional duties with the high degree of accuracy and quality.</p></li></ul><p><strong>Qualifications</strong></p><ul><li><p>Associates degree in business or related field or equivalent combination of education and experience.</p></li><li><p>Minimum of 1 year related customer service experience with proven customer service skills.</p></li><li><p>Advanced knowledge of single risk product or process.</p></li><li><p>Basic understanding of multiple risk products or processes.</p></li><li><p>Basic understanding of financial planning.</p></li><li><p>Strong written and verbal communication skills.</p></li><li><p>Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy.</p></li><li><p>Strong organization skills with the ability to prioritize tasks.</p></li><li><p>Ability to welcome change and embrace continuous improvement in a fast-paced work environment.</p></li><li><p>A strong desire to continuously learn and improve.</p></li><li><p>Strong problem-solving skills and ability to provide options.</p></li><li><p>Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.</p></li><li><p>Ability to navigate multiple systems and applications to complete standard requests.</p></li><li><p>Successful completion of any required testing.</p></li></ul><p>#LI-Hybrid</p>This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA<p><strong>Compensation Range:</strong></p><div><div><div><div><div><div><div><p>Pay Range - Start:</p></div></div></div></div></div></div></div>$20.11<h3></h3><h3></h3><h3></h3><p>Pay Range - End:</p>$30.16<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><strong>Geographic Specific Pay Structure:</strong></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><h3></h3><h3></h3><p><em>We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click <a href="http://careers.northwesternmutual.com/pay-transparency/" rel="nofollow">here</a> to learn more.</em></p><p><strong>Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!</strong></p><p><em>Northwestern Mutual is an <a href="https://www.northwesternmutual.com/equal-employment-opportunity-policy/" rel="nofollow">equal opportunity employer</a> who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.</em></p><h3>FIND YOUR FUTURE</h3><p>We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.</p><ul><li>Flexible work schedules</li><li>Concierge service</li><li>Comprehensive benefits</li><li>Employee resource groups</li></ul>

 <h1>Who We Are</h1>
  <strong>What we believe.</strong> 
  <p>We believe relationships are built on trust. That our lives and our work matter. And that doing what’s right is good for everyone — our clients, our employees, our financial representatives and our communities. <br />
  These beliefs launched our company nearly 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.
  </p> 
  
  <strong>We’re known for our financial strength.</strong> 
  <p>That means we’ll be here for the millions of people who are counting on us—our clients, our employees, our financial representatives and our communities.</p> 
  
  <strong>We care.</strong>
  <p>We make a positive difference in our communities. Nationally, thousands have benefited from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about.</p> <br /> 
  

<h1>Why Work Here</h1>
  <strong>We’re strong and growing.</strong> 
  <p>In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We’re strong, innovative and growing. And we want you to grow with us.
  </p> 
  
  <strong>We invest in our people.</strong> 
  <p>We provide opportunities for employees to grow themselves, their careers, and, in turn, our business. Movement around the company is encouraged and we help our people build meaningful, long-term careers.</p>
  
  <strong>Be part of building our future.</strong>
  <p>We’re expanding our campus in downtown Milwaukee overlooking Lake Michigan. The Northwestern Mutual Tower and Commons will include a state-of-the-art employee Learning Institute, and will feature a natural light-filled, 21st century work environment. This signature development reinforces our commitment to job growth, attracting top talent and drawing new business to Milwaukee. </p> 
  
   <strong>Enjoy Milwaukee.</strong> 
  <p>Located on beautiful Lake Michigan, Milwaukee offers a perfect balance of big city and small town living. Home to Summerfest, the world’s largest music festival, Milwaukee has a thriving music scene, a celebrated annual film festival and vibrant performing arts community. Professional sports teams include the Milwaukee Brewers, Milwaukee Bucks and other major teams. And outdoor family fun is easy here. An extensive urban bike path network links our lakefront parks, beaches and other recreational hotspots.  </p> <br />
  
  <h1>Our Culture</h1>
  <strong>We are always evolving.</strong> 
  <p>At Northwestern Mutual, our employees, and our business, are always evolving. We are agile and continuously learning and improving. We have a work environment that empowers problem solving and encourages innovation—you will make an impact here.
  </p> 
  
  <strong>We do what’s right.</strong> 
  <p>Our “do-what’s-right” value is pervasive. We ask ourselves: “Is this in the best interest of our clients? Our employees? Our financial representatives?” Acting on this value improves our clients’ experience, and makes Northwestern Mutual a better place to work.</p> 
  
  <strong>We recognize and develop possibilities in our people.</strong>
  <p>Onsite training and leadership development programs help employees succeed and grow. We also sponsor learning opportunities outside the company to help employees stay current in their fields, network with peers and gain external perspective. </p> 
  
   <strong>Diversity makes us better.</strong> 
  <p>We believe diversity and inclusion cultivate creativity, innovation and a better experience for our clients. That’s why we recruit and grow people who bring unique perspectives, ideas, beliefs and cultural backgrounds.</p>

Northwestern Mutual

Client Care Services Rep (NRF) - Hybrid

Call Centers

Call Volume

Consumer Branding

Continuous Improvement

Customer Experience

Customer Relations

Customer Training

Establish Priorities

Financial Planning

Financial Services

Identify Issues

Leadership

Multitasking

Presentation/Verbal Skills

Resolve Customer Issues

Risk

Root Cause Analysis

Writing Skills

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The Best Summer Customer Service Jobs in Brookfield, WI | Monster