Candidates who are looking for entry-level positions in information technology (IT) can often find opportunities as technical support specialists, also called IT support technicians. This job involves troubleshooting, diagnosing, and repairing problems with computers. Many technical support specialists will work for one company within its IT department, but there are companies that provide IT support and services to various companies or individuals. Those who want to pursue careers in this field should have experience with computers and understand how different operating systems and software programs work together.
Technical Support Specialist Job Education Requirements
Since this is an entry-level position with most companies, employers often don’t have specific education requirements beyond a high school diploma. However, experience goes a long way when it comes to jobs in IT and computer support, so taking courses in computer science and similar subjects will be beneficial. Technical support specialists must also have good problem-solving skills and be patient, because many people they will help will not have the same understanding of computers, so they will need a basic description of how to fix an issue and avoid it in the future.
Technical Support Specialist Job Market
A technical support specialists falls under the umbrella of computer support specialists in the BLS analysis of job growth and outlook. Those in this field should see rapid growth in the next few years, with more than 120,000 new jobs opening up by 2022.
Technical Support Specialist Job Salary Information
Because a technical support specialist is just starting out in this career path, the salary is slightly lower than other positions within the computer support specialist category. The average across the United States is $47,712 per year, and experience is a key factor in how much a candidate can earn when starting out in this role. Throughout all computer support specialist jobs, the average is $59,090.