FULL_TIME

FEED

YEAR

Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.

Job Details:Wichita Falls, Tx - USASalary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)Qualifications:<ul><li>Bachelor’s degree in Computer Information Systems or related field.</li><li>+1 year of experience in working in an IT help desk, support, or customer service role</li><li>Knowledge of any ticketing system.</li><li>Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).</li><li>Strong customer service skills.</li><li>Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.</li><li>Effective written and verbal communication skills.</li></ul>Responsabilities:<ul><li>Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.</li><li>Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.</li><li>Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.</li><li>Initiate and schedule with vendor to replace or fix hardware issues.</li><li>Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.</li><li>Set up and configure new Windows desktop/laptops or mobile devices for new hires.</li><li>Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).</li><li>Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.</li><li>Participate in meetings and projects or tasks by IT management.</li></ul>Powered by JazzHR

Irium - Mexico

Technical Support Analyst

Adobe Creative Suite

Analysis Skills

Communication Skills

Computer Hardware

Computer Workstations

Customer Support/Service

Customer/Client Research

Documentation

Enterprise Applications

Hardware Repair

Help Desk

Identify Issues

Information Technology & Information Systems

Keyboards

Laptop PC

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Excel

Microsoft Outlook

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows 7

Microsoft Windows Desktop

Microsoft Windows System Administration

Microsoft Word

Mobile Devices

On Site Support

Peripheral Hardware

Presentation/Verbal Skills

Printers

Problem Solving Skills

Software Administration

Technical Support

Time Management

Vendor/Supplier Planning

Writing Skills

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Technical Support Analyst Irium - Mexico

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