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As the hospitality manager, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture. Organize and direct worker training programs including regularly reviewing guest experience training to ensure continual excellent customer experience.

Hospitality Manager - Carlos O’Kelly’sThrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.We started Carlos O’Kelly’s in 1981, and since then have been serving up Mex From Scratch, oven-baked dishes becoming known for our legendary margarita’s, house-made chips and famous queso and salsa. Here, the spirit of generosity and the flavor of celebration is shared by all who gather around the table. Our guiding value is “Pouring out Generosity”.Role: Hospitality ManagerInvitation: To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the hospitality manager, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.Principal Responsibilities and Duties      Lead and oversee the operation of the restaurant dining room      Recruit, lead, train, and develop the hospitality team to mastery of their roles (supervisors, trainers, bartenders, servers, hosts)      Deploy strategies, training, coaching and contests to improve selling skills and the guest experience      Actively lead by providing vision, coaching, and feedback around the guest experience      Foster team cohesiveness and positive team working environment      Organize and direct worker training programs including regularly reviewing guest experience training to ensure continual excellent customer experience      Oversee opening and closing activities      Direct activities of hourly employees      Ensure excellent customer service      Ensure cleanliness and sanitation      Ensure compliance with all health, safety, and hygiene standards and policies      Ensure compliance with all security procedures      Ensure compliance with all alcoholic beverage regulations      Provide and ensure friendly and efficient guest service      Work closely with Kitchen Manager and General Manager to ensure seamless customer service      Monitor and assist with host, server, and bartender duties during peak times to expedite service      Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards      Investigate and resolve guest complaints regarding food quality, service, or accommodations      Coordinate assignments of hosts, servers, and server assistants to ensure economical use of labor and timely performance of all FOH activities      Inventory and maintain adequate levels of FOH service items      Manage cost of labor and productivity      Schedule FOH staff hours      Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code      Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations      Evaluate employee performance      Give feedback on employee performance      Oversee all site operations as needed      Review work procedures and operational problems to determine ways to improve service, performance, or safety      Analyze data to inform operational decisions or activities      Explore opportunities to add value and make a difference through job accomplishments      Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations      Explore opportunities to add value and make a difference through job accomplishments      Perform manual service or maintenance tasks as needed      Perform administrative and accounting duties according to standard company policy      Direct facility maintenance or repair activities      Other duties as assigned Key Competencies      People-first Orientation      Developing Talent      Guest Service      Interpersonal Influence      Problem Solving/Decision Making      Execution of Brand Mindsets and Standards      Leading by Example      Operations Knowledge and Analysis      Planning, Executing and Results Orientation      Managing Performance      Staffing and Development      Managing Relationships      Passion for Serving Others      Integrity and Personal Ownership      Self Management Required Qualifications      High School Diploma      No minimum level of professional certification      Previous kitchen management experience in a casual dining restaurant      Minimum one (1) years of experience in a supervisory role      Able to make decisions      Able to identify and resolve problems      Able to guide, direct, and motivate staff      Able to plan and prioritize tasks      Able to teach and train staff      Able to monitor processes, materials, and resources      Able to operate, repair, and maintain equipment      Able to perform administrative tasks       Knowledge of food safety and sanitation practices and regulations      Able to deal with confidential information and/or issues using discretion and good judgment  Working Conditions and Physical Requirements      Able to work and verbally communicate effectively with other team members      Able to engage the public in a positive manner       Able and willing to work with others as a team      Able to reach and bend and frequently lift up to 50 pounds      Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours      Able to work in a standing position for long periods of up to 6 hours in length      Able to perform repetitive tasks with little or no break      Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials      Able to work flexible schedules including evenings and weekends      Able to travel quarterly intervals to required management meetings and or training sessions Key Performance Indicators      Your Own Leadership Health/Effectiveness      Hospitality Team Health/Effectiveness      Overall Health of the Restaurant Culture      Sales Growth      Traffic / Covers Change      Avg. Check / Counts Per Cover      COS - Total Var      COL - Service Productivity      Guest Feedback      Avg. Expo Time Direct Reports: Hospitality supervisors, trainers, bartenders, servers, hosts Thrive Restaurant Group is an Equal Opportunity Employer.

Carlos O'Kelly's

Hospitality Manager

Accounting

Administrative Skills

Bartending

Beverages

Cellular Telephone

Coaching

Communication Skills

Corporate Compliance

Corporate Policies

Cost Control

Customer Experience

Customer Support/Service

Data Analysis

Equipment Maintenance/Repair

Establish Priorities

Federal Laws and Regulations

Food Delivery

Food Presentation

Food Quality

Food Safety

Food Services

Food and Beverage Industry

Human Resources Management

Identify Issues

Inventory Management

Leadership

Lift/Move 50 Pounds

Maintain Compliance

Maintenance Services

Operational Audit

Operations Processes

Performance Management

Performance Metrics

Performance Reviews

Physical Demands

Problem Solving Skills

Regulations

Relationship Management

Resolve Customer Issues

Restaurant

Revenue Growth

Safety Standards

Safety/Work Safety

Sales

Sanitation

Security Compliance

Staff Motivation

Staff Training

State Laws and Regulations

Talent Management

Team Lead/Manager

Team Player

Time Management

Training Program

Training/Teaching

User Documentation

Value-Added Resellers (VAR)

Willing to Travel

partner Hirebridge

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