UNKNOWN

ADAPTED_NOW

YEAR

This position also provides functional input into the direction and guidance of the ITSM platform, Freshservice, helping to drive innovation, workflow design, automation, reporting, and best practice configuration to ensure the platform supports both current and future IT service processes, especially around incident, problem, and change management.-practice. The Senior IT Service Management (ITSM) Specialist serves as a subject-matter expert (SME) responsible for governing, optimizing, and executing IT processes with a primary focus on Incident Management, Problem Management, Change Management, and overall IT service quality improvements.

ResponsibilitiesThe Senior IT Service Management (ITSM) Specialist serves as a subject-matter expert (SME) responsible for governing, optimizing, and executing IT processes with a primary focus on Incident Management, Problem Management, Change Management, and overall IT service quality improvements. This role plays a central part in maintaining operational stability, driving continuous improvement, and ensuring effective delivery of IT services across the organization.This position also provides functional input into the direction and guidance of the ITSM platform, Freshservice, helping to drive innovation, workflow design, automation, reporting, and best practice configuration to ensure the platform supports both current and future IT service processes, especially around incident, problem, and change management.-practiceThis role will also collaborate closely with the IT Help Desk Manager & IT Organizational Change Manager to ensure consistent, timely, and effective communication and awareness of critical system outages and system change activities. The position requires broad knowledge of ITIL best practices and process improvement methodologies.Key Responsibilities:ITSM Process Ownership & Execution<ul><li>Serve as the primary subject-matter expert for Problem Management, including root cause analysis (RCA), long term corrective actions, and trend reporting.-term corrective actions, and trend reporting.</li><li>Govern the Change Management process across the Information Systems department, ensuring proper risk/impact assessment, scheduling coordination, and adherence to CAB guidelines.</li><li>Identify recurring incidents and proactively drive improvements to reduce service disruptions.</li><li>Develop, maintain, and refine process documentation, workflows, and standard operating procedures around incident, problem, and change management.</li><li>Partner with other Information Systems teams to ensure smooth escalation paths and effective problem identification.</li></ul>Freshservice Platform<ul><li>Serve as the subject matter expert for the Freshservice incident, problem, & change management modules, working closely with the Freshservice system owner.</li><li>Design and optimize workflows, automations, SLAs, and approval chains.</li><li>Help build and maintain service request forms, knowledge base articles, and ticket workflows.</li><li>Ensure alignment of Freshservice configuration with industry best practices and organizational needs.</li><li>Collaborate with Freshservice support for troubleshooting, platform updates, and enhancements.</li><li>Help drive Freshservice reporting and analytics, enabling visibility into KPIs, SLA compliance, trends, and operational performance.</li><li>Manage change lifecycle within Freshservice, including CAB approvals, risk assessments, and rollout/backout plans.</li></ul>Service Quality & Continuous Improvement<ul><li>Analyze operational metrics to identify trends, chronic issues, and opportunities for process improvement.</li><li>Lead and facilitate RCA sessions, problem review meetings, and post-implementation reviews (PIRs).</li><li>Recommend and implement process improvements that enhance service reliability and reduce manual effort.</li><li>Promote and reinforce ITSM standards across the IT organization.</li><li>Provide training, guidance, and support for IT teams on incident, problem, and change processes and Freshservice usage.</li></ul>Change Management & Communications<ul><li>Work closely with Infrastructure, Application Delivery, Business Engagement, Cybersecurity, and Support teams to ensure smooth execution of IT system changes and problem resolutions.</li><li>Liaise with business stakeholders to improve service experience and transparency.</li><li>Oversee and lead CAB (Change Advisory Board) meetings as required.</li><li>Partner with the IT Organizational Change Manager to design and execute communication strategies for major outages and high-impact changes.</li><li>Facilitate stakeholder engagement and training sessions to promote adoption of new processes and tools.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Information Technology, Business Administration, or related field strongly preferred and 6 years relevant experience</li></ul>OR<ul><li>8 years relevant experience </li><li>7+ years of experience in IT Service Management (ITSM) with a focus on incident, problem, and change management strongly preferred </li><li>Strong knowledge of ITIL framework and ITSM best practices; ITIL certification is desirable.</li><li>Experience with ServiceNow, Freshservice or similar ITSM platforms.</li><li>Proven track record in technology process improvement (Lean Six Sigma certification preferred).</li><li>Excellent teamwork, communication, stakeholder management, and analytical skills.</li></ul>Preferred Skills:<ul><li>Familiarity with organizational change management principles.</li><li>Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>Proficiency in data analysis and reporting tools for process performance metrics.</li></ul>Experience Level AdjustmntShould the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.BenefitsAltec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:<ul><li>Medical, Dental, Vision and Prescription Drug Program</li><li>Retirement 401(k) Traditional or Roth Program Options with Company Match</li><li>Vacation and Holidays</li><li>Parental Leave</li><li>Short Term and Long Term Disability Leave</li><li>Flexible Spending Accounts</li><li>Tuition Assistance Program</li><li>Employee Assistance and Mental Health/Substance Abuse Program</li><li>Life Insurance, Accidental Death and Dismemberment Insurance</li><li>Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance</li><li>Additional Wellness Programs and Rewards Available</li></ul>EEO StatementAltec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Altec Industries , Inc.

Senior IT Service Management (ITSM) Specialist

cb_wl_jobs_master

FEED

Network Troubleshooting: Investigate and troubleshoot network-related connectivity issues to maintain a robust and stable network environment. Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems to tackle diverse technical challenges.

HOUR

Overview:
Are you a tech-savvy problem solver with a passion for providing top-notch desktop support? We're seeking an experienced Desktop Support Engineer to join our dynamic IT team in Birmingham, AL. As a crucial member of our support ecosystem, you'll play a pivotal role in ensuring the seamless operation of our IT infrastructure. This is a full-time, permanent position working in-office in our Corporate Birmingham Branch Office location.

Responsibilities:
<ul><li>Incident Resolution: Address and resolve user-reported incidents efficiently through our help desk ticketing system.</li><li>Technical Support: Provide expert technical assistance for desktops, laptops, printers, mobile devices, and IP phones.</li><li>Hardware Configuration: Configure hardware for deployment to both new and existing users, ensuring optimal performance.</li><li>Network Troubleshooting: Investigate and troubleshoot network-related connectivity issues to maintain a robust and stable network environment.</li><li>Documentation: Create comprehensive documentation for installations and procedures to enhance knowledge sharing within the team.</li><li>Asset Management: Track and record assets managed by the department to ensure accurate inventory control.</li><li>Collaboration: Work collaboratively with other IT team members to address and resolve severe technical issues.</li><li>Spare Parts Availability: Ensure the availability of spare parts, including mobile devices, desktops, laptops, and adapters, to minimize downtime.</li><li>Project Assistance: Provide support for other IT-related projects as needed, showcasing your adaptability and versatility.</li></ul>

Qualifications:
<ul><li>Communication: Excellent communication skills, particularly when assisting non-technical users, demonstrating patience and clarity.</li><li>Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems to tackle diverse technical challenges.</li><li>Networking Fundamentals: Fundamental understanding of networking concepts, including TCP/IP, DNS, Firewalls, and VPN.</li></ul>Bonus points for…Microsoft Intune Administration: In-depth knowledge and usage of Microsoft Intune.Security Focus: Experience with Fortinet VPN and Firewalls to enhance network security.Apple Business Essentials: Familiarity with Apple Business Essentials is a plus.  Pay will range from $18 to $20 per hour, depending on experience and match to our needs. If you are a tech enthusiast with a knack for problem-solving and a desire to contribute to a collaborative IT environment, we encourage you to apply. Join us in maintaining the backbone of our IT infrastructure and be part of a team dedicated to delivering exceptional desktop support.

Building & Earth Sciences, Inc.

Tier - 1 Desktop Support

[AW]-iCims

We are seeking a proactive and technically skilled Help Desk Support Technician that will be responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.

<h2>Overview</h2>About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. We are seeking a proactive and technically skilled Help Desk Support Technician that will be responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. <h2>Responsibilities</h2> <ul><li>Image and deploy laptops and other endpoint devices</li><li>Provide desktop support, diagnosing and resolving hardware/software problems</li><li>Maintain and install IT equipment to ensure operational efficiency</li><li>Troubleshoot issues to minimize downtime and improve system reliability</li><li>Collaborate with IT peers to foster a productive and supportive work environment</li><li>Escalate and advocate for resolution of complex cases with internal stakeholders</li></ul> <h2>Qualifications</h2><ul><li>High school diploma and</li><li>1+ year of related experience </li></ul>

Electronic Systems Inc

Help Desk Technician

Esinc

The University of Alabama at Birmingham (UAB) Temp Services is seeking a Computer Support Tech position (Help Desk Analyst). • Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network.

The University of Alabama at Birmingham (UAB) Temp Services is seeking a Computer Support Tech position (Help Desk Analyst) Job Specific Duties • Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network. • Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms. • Makes sure they are responding appropriately in a precise and timely manner. • Implements and installs new computer solutions and contributes to logistical solutions for unit needs. • Utilizes Problem Management database to register problems and record most effective solutions. • Contributes to departmental training with other staff and supervisor. • Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned. Schedule: Monday - Friday 8am-5p Location: Avondale Hourly Rate %2418.00Minimum Requirements: Associate's degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements. UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.Temporary Services114402000 Temporary ServicesTemporary

University of Alabama at Birmingham

T230722

Reaching overhead – Extending the arm(s) higher and one of these conditions exist:  (1) a person bends the elbows, and the angle at the shoulders is about 90 degrees or more, or (2) a person keeps the elbow extended, and the angle at the shoulder is about 120 degrees or more.   . For over 25 years, North Wind Group (North Wind) and its subsidiary companies have been influencing the future of, and aiming to be the nationwide small business leader in, the engineering, environmental, construction, IT/cyber, facility operations, and professional service industries.

Location: Birmingham, Alabama Title: Help Desk I Schedule (FT/PT): Regular Full Time Travel Required: No Government Clearance: Ability to Obtain For over 25 years, North Wind Group (North Wind) and its subsidiary companies have been influencing the future of, and aiming to be the nationwide small business leader in, the engineering, environmental, construction, IT/cyber, facility operations, and professional service industries. North Wind allows its employees to develop creative and practical solutions to complex problems, while accomplishing its mission of delivering quality results safely, on time, and on budget, for every project. Our mission is accomplished through forward-thinking, advanced technology services, and our cultivation of a diverse and inclusive workplace. North Wind recognizes our biggest asset is our employees. Our success is a direct result of the hard work, skills, expertise, and unique perspectives and talents that each of our employees bring to North Wind. We are looking for exceptionally talented, motivated, and dynamic individuals to join the North Wind team – not only to support our mission but be an integral part of our continued success. POSITION PURPOSE: Provides helpdesk support for all hardware, software, and telecom needs. Performs as part of a dedicated and customer-focused IT team to ensure that all end user needs are fulfilled. ESSENTIAL DUTIES AND RESPONSIBILITIES: <ul><li>Provides phone and desk-side oversight for the timely resolution of technical issues.</li><li>Escalates more complex issues to Tier 2 for resolution. Issues are to be fully documented in ticketing system.</li><li>Evaluates and prioritizes solutions with users and communicates estimated resolution times.</li></ul>MINIMUM QUALIFICATIONS: Education and Experience: <ul><li>High school diploma or equivalent + vocational training</li><li>0-2 years of experience </li></ul> Skills and Abilities: Basic understanding of computer concepts including: <ul><li>Computer Operating Systems</li><li>Networking</li><li>Computer hardware</li><li>Ticketing Systems</li><li>The ability to troubleshoot problems associated with computers and associated devices </li><li>Basic understanding of computer installation, maintenance, and software support</li><li>Customer Service Skills</li></ul> Special Requirements <ul><li>Must pass pre-employment background check </li><li>Must pass pre-employment drug screening</li></ul>PHYSICAL DEMANDS: Medium Work: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. <ul><li>Sitting – Remaining in a seated position.    </li><li>Standing or walking – Standing is to remain on one's feet in an upright position without moving about. Walking is to move about on foot.     </li><li>Alternate sitting or standing at will – the ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.    </li><li>Lifting or carrying – Lifting is raising or lowering an object from one level to another. Lifting can include an upward pulling motion. Carrying is to transport an object – usually by holding it in the hands or arms or wearing it on the body.    </li><li>Pushing or pulling – Pushing is exerting force upon an object so that the object moves away from the origin of the force. Pulling is exerting force upon an object so that the object moves toward the origin of the force. Pushing or pulling may involve use of hands or arms and/or feet or legs done with one side of the body or both sides.    </li><li>Reaching overhead – Extending the arm(s) higher and one of these conditions exist:  (1) a person bends the elbows, and the angle at the shoulders is about 90 degrees or more, or (2) a person keeps the elbow extended, and the angle at the shoulder is about 120 degrees or more.    </li><li>Reaching at or below shoulder level     </li><li>Keyboarding – Entering text or data into a computer or other machine by means of a traditional keyboard.     </li><li>Gross manipulation – seizing, holding, grasping, turning, or otherwise working with the hand(s). It is often present when lifting involves the hands.    </li><li>Fine manipulation – Touching, picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.     </li><li>Foot or leg controls – use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.    </li><li>Driving – the operation of a motorized passenger vehicle or other vehicles such as tractor trailers, buses, equipment (e.g. forklifts, riding mowers), trains, boats or aircraft.    </li><li>Stooping – bending the body forward and down while bending the spine at the waist 45 degrees or more either over something elbow waist level or down towards an object on or near the ground.    </li><li>Kneeling – bending legs at knees to come to rest on knee(s).    </li><li>Crawling – moving about on hands and knees or hands and feet.   </li><li>Climbing ramps or stairs – ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g. to hold a railing).    </li><li>Climbing ladders or ropes or scaffolding – ascending or descending ladders, scaffolding, ropes, poles and the like requiring the use of both feet or legs and hands or arms.   </li><li>Speaking – Expressing or exchanging ideas by means of the spoken word to convey detailed spoken instructions to others accurately, loudly, or quickly.    </li><li>Hearing – In person speech, telephone, other sounds    </li><li>Near visual acuity – Clarity of vision at approximately 20 inches or less, i.e. working with small objects or reading small print, including use of computers.   </li><li>Far visual acuity – clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.    </li><li>Peripheral vision – observing an area that can be seen up and down or to the right or left while eyes are fixed on a given point.   </li></ul>WORKING ENVIRONMENT: IndoorsREASONABLE ACCOMMODATION: North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis.  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the <a href="https://northwindgrp.com/careers/request-for-reasonable-accommodation-confidential/" rel="nofollow">Request for Reasonable Accommodation</a> form to get assistance.North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.Proof of citizenship will be required as a condition of employment. Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.

North Wind Group

Help Desk I 04062 NWG

BreezyHR

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Temporary IT Jobs in Crestline, AL

Altec Industries , Inc.

Building & Earth Sciences, Inc.

Electronic Systems Inc

University of Alabama at Birmingham

North Wind Group

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