FULL_TIME

FEED

UNKNOWN

Job Title: IT Desktop Support Technician Job Type & Location: Onsite || 2Openings in Illinois 100 Client Park Rd, Client Park ,IL 60064 || Long-term contract Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Job Title: IT Desktop Support Technician Job Type & Location: Onsite || 2Openings in Illinois 100 Client Park Rd, Client Park ,IL 60064 || Long-term contract Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. • Experienced in repeat call analysis and developing preventive actions • Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical _ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision • Must be available to work flexible work schedules

Sky System Inc

IT Desktop Support Engineer

Analysis Skills

Apple Macs

Communication Skills

CompTIA A+

Computer Hardware

Contract Requirements

Corrective Action

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Deductive Reasoning

Dell Computers

Desktop Administration

Desktop PC

Document Scanners

Electronics

Fax Machines

Firewalls

Hardware Repair

High Tech Industry

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Keyboards

Laptop PC

Linux Operating System

Local Area Network (LAN)

Microsoft Remote Desktop Services (fka Terminal Services)

Microsoft Windows System Administration

Network Cable

Network Configuration Management

Network Routers

Network Switching

Network System Hardware

OEM (Original Equipment Manufacturer)

On Site Support

Operating Systems

Peripheral Hardware

Presentation/Verbal Skills

Printers

Problem Solving Skills

Regulatory Compliance

Remedy

Security Compliance

ServiceNow

Software Administration

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Support

Time Management

VPN (Virtual Private Network)

Wide Area Network (WAN)

Wireless Communications

Writing Skills

The Systems Administrator will troubleshoot hardware, software, and network issues while acting as a liaison between the facility, vendors, and enterprise IT teams. This role focuses on supporting end users, maintaining system reliability, and ensuring minimal disruption to factory operations.

Cullerton Group has a new opportunity for a Systems Administrator 2. The work will be done onsite full-time in Decatur, IL. This is a 12-month long-term position that can lead to permanent employment with our client. Compensation is up to $43.65/hr + full benefits (vision, dental, health insurance, 401k, and holiday pay). Job Summary 
Cullerton Group is seeking a Systems Administrator to provide on-site IT support within a fast-paced manufacturing environment. This role focuses on supporting end users, maintaining system reliability, and ensuring minimal disruption to factory operations. The Systems Administrator will troubleshoot hardware, software, and network issues while acting as a liaison between the facility, vendors, and enterprise IT teams. This position also offers opportunities to contribute to automation and digital improvement initiatives, including data visualization and process enhancements. Key Responsibilities 
 Provide first-line IT support for desktops, laptops, mobile devices, and end-user systems 
 Troubleshoot and resolve hardware, software, and connectivity issues in a manufacturing environment 
 Manage and prioritize ticket queues to ensure timely resolution of technical issues 
 Act as a liaison between onsite teams, vendors, and enterprise IT for escalations and support coordination 
 Support automation and digital initiatives, including low-code/no-code tools, data transformation, and process improvements Required Qualifications 
 Associates degree preferred (or equivalent experience in IT or related field) 
 3+ years of experience in IT support or systems administration 
 Experience with ticketing systems such as ServiceNow, Remedy, or Jira 
 Strong knowledge of Microsoft technologies (Office, SharePoint, Power BI) 
 Experience troubleshooting desktops, laptops, peripherals, and mobile devices 
 Basic understanding of networking concepts and infrastructure 
 Strong communication, customer service, and teamwork skills Preferred Qualifications 
 Experience supporting IT systems in a manufacturing or factory environment 
 Exposure to automation tools, low-code/no-code platforms, or data visualization 
 Familiarity with continuous improvement or process optimization initiatives Why This Role? 
This position offers an opportunity to contribute to meaningful IT support and digital improvement work within a manufacturing environment. You will play a key role in maintaining operational continuity while gaining exposure to automation, data tools, and enterprise IT systems. Cullerton Group provides a professional environment with growth potential and long-term career opportunities.

Cullerton Group

Systems Administrator 2 (98436-1 / 95374-1)

1st Level Support

Atlassian JIRA

Automation

Continuous Improvement

Customer Support/Service

Data Visualization

Establish Priorities

Hardware Administration

Help Desk

Manufacturing

Manufacturing Systems

Microsoft Office

Microsoft SharePoint

Mobile Devices

Power BI

Process Improvement

Systems Administration/Management

Systems Maintenance

Systems Reliability

Transformation Tools

HaleyMarketing

OTHER

Assists in design, maintenance, and support of complex and highly integrated computer-based application software in the Millennium application suite including integration with downstream electronic medical record (EMR) systems in use at the relevant hospital organizations. Eight or more years applied technical experience in a clinical environment, particularly in specific areas such as nursing, radiology, laboratory or experience with electronic medical record systems may be considered in lieu of educational requirements.

HOUR

Min:
USD $37.43/Hr.

Max:
USD $58.02/Hr.

Overview:
Under immediate supervision, develops, modifies, and administers an array of clinical systems including, but not limited the Cerner Millennium suite of applications. Assists in design, maintenance, and support of complex and highly integrated computer-based application software in the Millennium application suite including integration with downstream electronic medical record (EMR) systems in use at the relevant hospital organizations. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality patient care through various system interfaces. Serves as a project manager, trainer and analyst during design, development, evaluation, selection, implementation and ongoing support of all assigned systems. Acts as a resource and provides assistance to less experienced systems analysts. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.

Qualifications:
Education: • Bachelor’s degree in computer science or other related field is required. Eight or more years applied technical experience in a clinical environment, particularly in specific areas such as nursing, radiology, laboratory or experience with electronic medical record systems may be considered in lieu of educational requirements. Licensure/Certification/Registry: • Experience: • Five or more years of experience in Information Technology including project management, advanced support management or other similar experience required. Relevant system experience in EMR systems is preferred. • Proficiency with computer systems. Basic understanding of databases, knowledge of interfaces, networks, and hardware required. Programming skills preferred. • Experience dealing with external vendors required. Other Knowledge/Skills/Abilities: • Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in very stressful situations required. • Good organizational and time management skills required. • Advanced understanding of core clinical application functionality. • Broad understanding of clinical and/or business operations and how they relate to technical process. • Demonstrated ability to communicate effectively with all levels of staff both inside and outside of IT essential. • Demonstrated dedication to a positive attitude, strong customer service support. • Demonstrated ability to convey technical knowledge in both written and verbal format. Formal presentation skills required. • Demonstrated ability to work effectively in a team environment is required. • Demonstrated ability to execute projects from start to finish including the development, measurement and reporting of key performance indicators and commitment to continuous quality improvement. • Ability to work in fast paced/stressful situations and remain composed. • Availability for evening and weekend ‘on-call’ as required for 24 hour, 7 day a week support of systems.

Responsibilities:
1. Serve as the first-line support for maintenance of assigned systems.2. Work with manager, change management team, and support teams to progress environments and code across environments. Coordinates test plans and identifies issues with vendors and users of the application prior to implementation in a production environment.3. Work with various teams to identify project risks and provide resolution and understand and implement solution integration points.4. Assist in resolution of help desk issues of high complexity.5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.• EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.6. Coordinates system installations, updates or problem resolution which impacts system performance between the hardware and application vendor.7. Actively participate in change management processes at application and departmental levels.8. Responsible for project management of upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.9. Participates in professional development opportunities.10. Work with MHS at all levels and departments and be able to manage situations appropriately.11. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.12. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.13. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.14. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.15. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.16. Manage time appropriately in order to meet assigned goals.17. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually.18. Work constructively with user communities to proactively identify areas for service enhancements throughout IT. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS.19. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.20. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization. Embrace change to improve results. Expect and require exceptional performance of self and others.21. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.22. Serves as coordinator for disaster recovery on responsible systems.23. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.24. Serve as a mentor to less experienced systems analysts in all aspects of their job responsibilities.25. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.26. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Memorial Health

Clinical Systems Analyst III

Application Integration

Business Operations

Calendar Management

Change Management

Clinical Assessment

Clinical Information Systems

Computer Programming

Computer Science

Computer Security

Computer Skills

Computer Systems

Customer/Client Research

Disaster Recovery

Documentation

Electronic Medical Records

Hospital

Mentoring

On Call

Organizational Skills

Patient Care

Performance Analysis

Performance Metrics

Policy Implementation

Procedure Implementation

Production Systems

Project Planning

Project Schedule

Project/Program Coordination

Project/Program Management

Quality Management

Risk Analysis

Safety Standards

Safety/Work Safety

Stewardship

Systems Analysis

Test Plan/Schedule

Testing

Training/Teaching

Vendor/Supplier Selection

[AW]-iCims

YEAR

Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints . Work remote help desk tickets, including: Voice tickets (IP Office, ITC Cloud, hosted platforms) .

<h3>Description</h3> <div>We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support .  </div><div>This role is ideal for someone who enjoys variety, can work independently i, and provides dependable remote support. </div> <h3>Key Responsibilities</h3> <ul><li>Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints  </li><li>Perform service for installs, cutovers, troubleshooting, and service requests </li><li>Work remote help desk tickets, including: <ul><li>Voice tickets (IP Office, ITC Cloud, hosted platforms) </li><li>Tier 1–2 desktop support  </li><li>General client issues as assigned </li></ul></li><li>Document all work and resolve issues efficiently in ConnectWise Manage </li><li>Communicate effectively with clients and deliver professional support experiences </li><li>Ensure accurate time entry, ticket notes, and follow-up actions </li></ul> <h3>Skills, Knowledge & Expertise</h3> <ul><li>2+ years of IT or telecom support experience (MSP/VoIP background preferred)  </li><li>Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)  </li><li>Strong client service and communication skills </li></ul><div>Preferred Certifications (nice to have)  </div><ul><li>CompTIA A+, Network+  </li><li>Avaya IP Office ACIS/ACSS  </li><li>SIP/VoIP certifications (e.g., SIP School SSCA)  </li><li>NetSapiens or 8x8 platform training</li></ul> <h3>Job Benefits</h3> <ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Life Insurance </li><li>Disability Insurance</li><li>401k</li></ul>

In-Telecom

Voice L2 Technician

Avaya Software

Cloud Computing

CompTIA Network+

IP (Internet Protocol)

Maintenance Services

VoIP (Voice over IP)

Work From Home

PinpointHQ

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Temporary IT Jobs in Decatur, IL

IT Desktop Support Engineer Sky System Inc

Systems Administrator 2 (98436-1 / 95374-1) Cullerton Group

Clinical Systems Analyst III Memorial Health

Voice L2 Technician In-Telecom

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