North Chicago, IL30+ days ago
Functions may include: Performance of or support of diagnosing and resolving problems in response to customer reported incidents, Planning and analysis of work processes, Researching and reporting trends and patterns of problems, Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases, Installing, troubleshooting, and maintaining hardware and software, Performing backup and recovery operations, Maintain property accountability for all IT equipment and software, Conduct full and spot inventories of IT equipment as requested by the Project Manager, Consulting with users to identify needs and requirements, Conducting feasibility studies and trade-off analyses, Preparing business cases, and . Minimum Experience: Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.