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Copywriter

The Copywriter & Copy Editor plays an integral role in developing and translating marketing communications that define, support and reinforce brand and program initiatives. Produces clear, creative, benefit-driven copy and translations across several channels, including catalog, Social media and web, for marketing, sales and corporate communications.

ACTIVE

English / Spanish - Required POSITION SUMMARY: The Copywriter & Copy Editor plays an integral role in developing and translating marketing communications that define, support and reinforce brand and program initiatives. Produces clear, creative, benefit-driven copy and translations across several channels, including catalog, Social media and web, for marketing, sales and corporate communications. The Copywrite & Copy Editor also contributes to the development and/or translations of promotional campaigns, including new product and incentive launches for our Field. Hybrid/Remote position. ESSENTIAL FUNCTIONS:The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity: <ul><li>Translate, trans create and/or adapt copy from English to Spanish and/or from Spanish to English for consumer catalogs, videos, product literature, new program announcements, hosts/customer incentives, sales promotions, field magazine, web, Social Media, and additional collateral</li><li>Proofread and copy edit for grammar, content relevance, clarity and style, in both languages</li><li>Write and translate from English to Spanish while maintaining consistent brand messaging throughout all communications.</li><li>Assist, as needed, in the translation/transcreation/adaptation of scripts for field events in both languages</li><li>Work on multiple projects in a fast-paced environment</li><li>Collaborate with designers, as needed, to translate copy concepts into compelling, effective communication vehicles – use of infographics and videos</li><li>Bilingual professional writing skills, reading comprehension and speaking (English/Spanish) required</li></ul> NON-ESSENTIAL FUNCTIONS:In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions. Like, conducting field interviews (primarily via telephone) and writing testimonials in both languages.Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. SPECIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LEVEL OF SUPERVISION RECEIVED:Performs duties under direction where definite objectives are established, plans and arranges a significant portion of own work, referring only unusual cases to supervisor or others. Independent decision making required. EDUCATION, TRAINING and/or EXPERIENCE:Bachelor’s degree in Spanish, English, Communications or related field. Minimum of three to five years promotional writing, in both languages with emphasis in Spanish, in either a Corporate Communications Department or Advertising Agency at a professional level. TECHNICAL SKILLS, CERTIFICATES, and/or LICENSES:Proficient personal computer skills, working knowledge of PC mainly, Mac not crucial, Word, Excel and Power Point are required. Proficient in navigating Social Media channels with the goal of developing and/or trans-creating/adapting content that’s relevant to the platform. REASONING ABILITY:The ability to define problems, collect data, establish facts, and draw conclusions is required. Must be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. LANGUAGE SKILLS – Must be fluent in both English and Spanish for all of the following:Ability to write culturally relevant copy in both languages at a professional level (English/Spanish) with emphasis in Spanish. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations is required. The ability to effectively present information and respond to questions from executive staff, group managers, clients, and customers is required. ENVIRONMENTAL FACTORS and/or PHYSICAL DEMANDS:The incumbent will use a computer monitor, keyboard and mouse frequently. Must have high-speed Internet to allow for uninterrupted workflow on a daily basis. Travel is based on business need. Travel to field events and/or video shoots quarterly or two times a year. This is a hybrid position with occasional travel needed into the home office in Mansfield MA. As a hybrid position, an ideal workspace is needed to ensure comfort and privacy for sensitive information. SUPERVISORY RESPONSIBILITY (If Applicable):This position has no supervisory responsibilities

Princess House

Copywriter & Copy Editor (English/Spanish)

sal-careerbuilder-states4-us

Representative

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost.

Salary

Become a part of our caring community and help us put health first The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. ​This is a Work from Home Position Essential Functions + Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff. + Resolve patient issues through independent problem solving and with a goal of first call. Required Qualifications + Strong customer service skills with an emphasis on written and oral communication to respond to inquiries and service requests professionally. + Active listening, with a high degree of empathy + Ability to remain calm and helpful even when dealing with upset patients. + Demonstrate a patient centric mindset and a high sense of urgency to solve patient requests. + Knowledge of basic help desk software, computer software and Microsoft Office applications including Microsoft Word, Excel, and Outlook Preferred Qualifications + Bilingual English (read, write & speak) and Spanish (speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center. + High school diploma or equivalent + Ability to handle high call volume and multi‐task while providing an exceptional customer experience. + Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen. + Experience with use of virtual contact center solutions such as 8x8 Virtual Contact Center, Genesys, Ring Central, Five/9, etc. + Knowledge of and strict adherence to HIPAA Scheduled Weekly Hours: 40 PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) Use your skills to make an impact Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Interview Format – HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Work-At-Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. + Satellite, cellular and microwave connection can be used only if approved by leadership. + Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. + Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. ​ Benefits Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: + Health benefits effective day 1 + Paid time off, holidays, volunteer time and jury duty pay + Recognition pay + 401(k) retirement savings plan with employer match + Tuition assistance + Scholarships for eligible dependents + Parental and caregiver leave + Employee charity matching program + Network Resource Groups (NRGs) + Career development opportunities #LI-MM1 #LI-Remote Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-20-2025 About us About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being. About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

CenterWell

Inbound Contacts Representative - Remote

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Humana

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Princess House

CenterWell