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Engineering Manager

This role will lead a team focused on building and maintaining web solutions with a heightened focus on backend services for our digital and retail customer touchpoints, including underarmour.com and our native applications. At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

ACTIVE

Sr. Manager, Engineering Sr. Manager, Engineering Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=ua&_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) Purpose of Role The Under Armour Digital Commerce team, responsible for UA.com and related services, is seeking a Sr. Manager, Platform Engineering. This role will lead a team focused on building and maintaining web solutions with a heightened focus on backend services for our digital and retail customer touchpoints, including underarmour.com and our native applications. Your Impact + Mentor, recruit, onboard, grow, and evaluate full stack engineers and managers + Build and maintain a highly efficient engineering team in a highly cross-functional environment + Serve as a key change agent in a dynamic and evolving industry + Establish and maintain standards to enhance Continuous Integration and Continuous Delivery workflows for feature development teams + Collaborate with product teams to enable capabilities used by frontend teams to deliver delightful and performant experiences for our customers. + Collaborate with our infrastructure team to ensure that we are deploying and maintaining our services in the most efficient and performant way. + Contribute to long-term architecture and strategy of Under Armour’s e-commerce ecosystem + Incident triage and response + Support evaluation and estimation of non-labor agreements Qualifications + Bachelor's degree with typically 10 years of relevant experience OR Master's degree with typically 8 years of relevant experience OR typically 14 years of relevant experience without degree + Typically, 3 - 5 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise. + Experience managing teams with a focus on NodeJS, Typescript and supporting frameworks like Express + Experience managing custom services such as REST and GraphQL APIs with high throughput + Experience with AWS services, Kubernetes, Docker + Experience working with CI/CD tooling such as GitHub Actions + Experience with source control including Git + Experience with site performance profiling and tuning + Experience working within a service-oriented architecture + Experience with offshore, nearshore, onshore outsourcing + Some experience in working with frontends built with React/NextJS or mobile applications platforms like iOS/Android. Workplace Location + Location: Home Office + Return to Work Designation: Fully Remote Relocation + No relocation provided Base Compensation $186,887.00 - $256,969.90 USD Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package. Benefits & Perks + Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community + Under Armour Merchandise Discounts + Competitive 401(k) plan matching + Maternity and Parental Leave for eligible and FMLA-eligible teammates + Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being #LI-REMOTE Our Commitment to Diversity At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request. Requisition ID: 159770 Location: Remote, US Business Unit: Corporate Region: North America Employee Class: Full Time Employment Type: Salaried Learn more about our Benefits here

Under Armour, Inc.

Sr. Manager, Engineering

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Analyst

The Customer Success Analyst must be customer-focused to drive satisfaction by relieving current pain points and implementing new processes to make customer interactions with Ford seamless and easy after purchasing one or more of IS’s products or services. The Customer Success Analyst works directly with internal and external stakeholders, including Tier 1 suppliers, to drive the business to meet all objectives in the Statement of Work cost-efficiently, managing a budget of ($100M).

Salary

Customer Success Analyst We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. In this position... The Customer Success Analyst works directly with internal and external stakeholders, including Tier 1 suppliers, to drive the business to meet all objectives in the Statement of Work cost-efficiently, managing a budget of ($100M). The Customer Success Analyst must be customer-focused to drive satisfaction by relieving current pain points and implementing new processes to make customer interactions with Ford seamless and easy after purchasing one or more of IS’s products or services. What you'll do... + Strategic Implementation: Support the development and execution of the Integrated Services customer support strategy to deliver on business plan targets (financial/operational) + Supplier Performance: Define, monitor, and evaluate key performance indicators (KPIs) to track the effectiveness of current strategies and identify areas for improvement or innovation. + Work with Operations to reduce and fix operational issues. + To drive employee satisfaction, communicate changes to the suppliers to ensure training documentation is complete before launch. + Participate with Program Management, Contracts, Business Offices, and Purchasing to shape SOWs and related negotiations. + Continuous Improvement: Bring key customer learnings back to the management team for ongoing experience optimization + Project/Stakeholder Management: Present strategic recommendations and updates to leaders and other key stakeholders across teams/organizations, effectively communicating complex concepts in a clear and concise manner + Monthly Reporting: Publish monthly reports to reflect the performance of the “business” to all appropriate stakeholders + Ticket Management: Review, action and resolve tickets escalated from Contact Centre within timely manager. Drive qualitive process improvements across the ecosystem and support quality and agency proficiency + Team Culture: Foster a collaborative, flexible, and high-performance culture You'll have... + Bachelor’s degree in business or similar discipline, or equivalent work experience + 3+ years’ experience in Sales, Marketing, Customer Experience or similar + Strong analytical skills, with the ability to synthesize complex data and develop actionable insights + Very proficient/skilled in data mining and working with Microsoft Office (Excel/PowerPoint) Even better, you may have... + Field (or other) experience contacting dealers preferred. Knowledge of consumer experience process, methods, and tools + Sound strategic thinking and problem-solving abilities, with a focus on delivering results. + Identify adjustments and gaps to solve/relieve customer pain points. + Creative thinker, problem solver, and resilient. This position often works in white space (pivoting strategies and responsibilities) and needs a resilient/creative, out-of-the-box thinker to help evolve from traditional business models. + Effective communication and presentation skills with the ability to influence and engage stakeholders at all levels of the organization to gain alignment toward vision/goals + Excellent verbal and written skills + Strong project management skills, with the ability to manage multiple priorities and meet deadlines + Passion for delivering great consumer experiences with an ability to empathize with our consumers + Self-starter – ability to work independently with minimal supervision in a fast-paced environment + Possesses strong people skills, demonstrating professionalism in all actions. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, vision and prescription drug coverage + Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more + Vehicle discount program for employees and family members and management leases + Tuition assistance + Established and active employee resource groups + Paid time off for individual and team community service + A generous schedule of paid holidays, including the week between Christmas and New Year’s Day + Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD This position is a range of salary grades 6-7 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-Remote LI-MH4 Requisition ID : 42735

Ford Motor Company

Customer Success Analyst

Lead

Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time.

Budget Lead, Digital Product We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. In this position… As the Budget Lead for Digital Product (DP), you are responsible for supporting the business operations of the Digital Product organization in managing to their annual financial budget. This includes supporting Finance to create the annual budget and monitor said budget throughout the year. You will contribute to the success of Digital Product by providing high-quality data and analysis to recommend actions to leadership and support subsequent decisions. To be successful, this role works collaboratively with: + Digital Product Leadership to anticipate needs, respond to changes, and ensure global alignment + Integrated Services Finance and regional Finance who own the tracking and publication of monthly financials + Product Team members who provide insight into the actual and forecast data to support financial deliverables + PO requestors who require Ariba purchased services approvals This position is remote unless the candidate lives within 50 miles of Dearborn, MI. What you'll do... + Support the creation of the annual Digital Product budget. + Track actuals v. targets across budget categories (personnel, non-personnel, travel and purchased services) monthly, highlighting variances and areas of risk to target. + Oversee Ariba purchasing process for Digital Product. Act as the DP single point of contact to troubleshoot Ariba purchasing issues. + Develop relationships with senior management. You'll have... + Bachelor’s Degree + 3+ years of financial processes, purchasing, and contract development + 2+ years of analytical experience such as data analysis, data visualizations and presentations + 2+ years of Excel and Microsoft 365 skills (intermediate to advanced skills) + 2+ years Project and program management experience You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, vision and prescription drug coverage + Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more + Vehicle discount program for employees and family members and management leases + Tuition assistance + Established and active employee resource groups + Paid time off for individual and team community service + A generous schedule of paid holidays, including the week between Christmas and New Year’s Day + Paid time off and the option to purchase additional vacation time. This position is a leadership level 6. For more information on salary and benefits, click here: https://fordcareers.co/LL6NonHTHD Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-Remote #LI-MK1 Requisition ID : 42379

Budget Lead, Digital Product

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Under Armour, Inc.

Ford Motor Company

Ford Motor Company