Admissions Specialist
The Admissions Specialist is often the first point of contact between our clients/participants and the agency, and thus services an important function, contributing to the client's first impression of our agency. The Admissions Specialist is calm, detail-oriented, possesses excellent listening skills, and is able to communicate clear descriptions of the services offered by Autism Delaware.
The Admissions Specialist is responsible for responding to new requests for service from families and other callers, explaining our services, and setting up families for their first service appointment or informational interview. The Admissions Specialist is comfortable working in a fast-paced environment, entering data into software systems, and documenting the intake process for each potential client. He/she/they also work closely with the Authorization/Billing staff in securing the necessary documentation to request authorization. The Admissions Specialist adheres to Autism Delaware's policies and procedures, maintains client confidentiality, and adheres to all HIPAA requirements. This position requires outstanding communication and organizational skills. Training and ongoing professional development are provided.
Employee Philosophy Statement
At Autism Delaware, we believe in supporting those who support our mission — and that begins with the way we show up for one another every day. We ask every employee to be the person you want to work with: respectful, kind, collaborative, and professional.
Mission
Autism Delaware's mission is to help people and families affected by autism.
Essential Functions and Responsibilities
Understand the Agency's Mission & Care Philosophy
- Models Autism Delaware's mission, vision, and family-driven philosophy of support.
- Maintains confidentiality of service recipients and staff at all times.
- Demonstrates cultural sensitivity and professionalism in all interactions.
- Participates in agency functions and events as needed, contributing to the agency's culture of collaboration and community engagement.
- Promotes trauma-informed care and staff self-care practices.
Admissions Tasks
- Answers incoming phone calls and emails from families requesting service.
- Explains services and eligibility to callers, allowing callers to choose the service that works best for them.
- Enrolls clients in Autism Delaware services. Assists families with obtaining a referral if needed.
- Schedules clients for their first appointment.
- Maintains up-to-date knowledge of agency services.
- Monitors call response time to ensure a minimum wait time for clients.
- Collaborates with manager, director, and billing staff to identify opportunities for improvement and efficiency in the admissions process.
- Reports to the team at departmental staff meetings as needed.
- Other duties as assigned.
Maintains Professional Responsibilities
- Ensures that all documentation is completed according to standards.
- Completes assigned training in a timely manner.
- Builds and maintains collaborative relationships with Autism Delaware staff and community partners.
- Represents Autism Delaware with professionalism.
Non-Essential Functions
- Maintains a safe and hazard-free work environment.
- Identifies and reports program risks promptly.
- Ensure compliance with privacy laws and confidentiality standards.
Working Conditions & Physical Requirements
This is a part-time position at the Autism Delaware office. Travel to various locations within the state is expected occasionally. The role may require prolonged sitting, standing, and occasional lifting of materials.
Qualifications
Minimum Requirements
- Minimum age 21
- High school diploma or GED required.
- Valid driver's license and reliable transportation.
- Proficiency in database, word processing, and spreadsheet software.
- Experience with customer service, scheduling, and health records management a plus.
- Familiarity with HIPAA and confidentiality standards.
- Strong oral and written communication skills are important.
- Successful completion of background check and drug screening.
- Bilingual English/Spanish a plus, but not required.
Requirements for Continued Employment
- Adherence to Autism Delaware policies and procedures.
- Regular attendance and punctuality.
- Effective and safe execution of job responsibilities.
- Openness to feedback and professional growth.
- Commitment to a collaborative and transparent work culture.