["After Hours Travel Specialist - Remote","After Hours Travel Specialist - Remote"]

The After Hours Travel Specialist is responsible for booking and following up on travel reservations including air, hotel, and car rentals for clinicians and internal corporate employees. This role is responsible for achieving individual and contractual service level goals related to telephone, quality, and productivity as well as monitoring, sorting, and working global distribution system (GDS) queues to maintain quality control daily.Worldspan or Sabre native are required.HOURS SATURDAY-TUESDAYThe hours for this position will be :Saturday 9:00 AM-9:00 PM ETSunday 9:00 AM-9:00 PM ETMonday 3:00 PM-12:00 AM ETTuesday 3:00 PM-12:00 AM ETJob DescriptionBooks travel requests made by Customer Care Specialists on behalf of clinicians within assigned divisionsResearches travel issues and takes corrective actionWorks with Travel, Inc. corporate or Travel, Inc. consultants to learn new software and take ongoing GDS trainingKeeps management well informed of area activities and of any significant problemsCompletes assigned documentation in an accurate and timely mannerAdditional Job DescriptionSECONDARY FUNCTIONS (IF APPLICABLE)May work on special projects or other duties as assignedSUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITYCommunicates with external travel vendorsQUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONSHigh School Diploma or equivalent required; Bachelor's degree preferred.1-2 years of corporate travel experience on Worldspan or Sabre required.KNOWLEDGE, SKILLS, AND ABILITIESAbility to adhere to and exhibit the Company Values at all timesWorking knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and TeamsWorking knowledge of Global Distribution Systems (GDS)Strong organizational and time management skillsAbility to work independentlyStrong communication skills - both oral and writtenAbility to work with sensitive information and maintain confidentialitySolid critical thinking and problem-solving skillsKEY COMPETENCIES REQUIREDCustomer FocusTech SavvyDecision QualityAction OrientedInterpersonal SavvyBuilds NetworksCommunicates EffectivelyWhat is in it for youCompany-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).Paid parental leave.Company sponsored 401k plan with company matching.PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.Tuition reimbursement for continuing education.#J-18808-Ljbffr